Anton Ogorelc

Optimizing overseas container transportation: A case involving transatlantic ports:

This study focuses on the importance of the development of maritime container ports in the case involving transatlantic container transport in order to ascertain an optimal model of container flows between container terminals in the eastern coast of the United States and those in Western and Northern Europe. The model proposed by the authors is developed using the following eight key elements: transport infrastructure and suprastructure, use of intelligent information systems, economic growth, transport ecology, cargo flows, innovations, safety and security, and transport energy. The research builds mainly upon secondary statistics data analysis. The authors suggest that there is a close and strong connection between the development rate of maritime containers ports and the proposed model for transport optimization, which considerably influence the level of attractiveness of maritime container terminals.

Measuring hotel guests satisfactionaction by conducting a consumer satisfactionaction survey

In most service companies achieving customer satisfaction is the primary objective since they explicitly link it to their business success. The clear importance of consumer satisfaction drives various companies to conduct, from time to time and with or without the help of marketing agencies, consumer satisfaction surveys and report to what extent their customers are satisfied.Although customer satisfaction is considered to be a key variable — indicative of the success or failure of a business relationship — a review of the pertinent literature reveals a lack of consensus definition for consumer satisfaction as well as a lack of comprehensive, theoretically based empirical research stream.Therefore authors decided to carry out a study in one of the most sensitive industries as far as customer satisfaction is concerned — hotel industry. Data was gathered and analysed on the prevailing practice of the population of hotels in Slovenia using different methods to measure the satisfaction of hotel guests.