Anurag Satpathy

Designing Knowledge Management Strategy

Knowledge management derives their power from the knowledge they use. When knowledge developers begin the building process, the first step is capturing tacit knowledge. The next step is to find a way to codify and organise knowledge into a form for others to use when needed. Getting the right knowledge to the right people at the right time is the whole idea behind knowledge codification (Fig. 5.1).

Automation in Knowledge Management

The impact of globalisation, free-market economy, current economic conditions, organisational downsizing, crunch of skilled and talented employees, etc. has increased the recognition of the importance of managing the corporate knowledge. Knowledge gives us, as individuals, the power to grow, to better ourselves and to succeed in our endeavours. In the business world, knowledge is power as well. As with individuals, knowledge is what enables businesses to grow and to succeed. Contained within every business is a wealth of knowledge about its policies and practices and about the industry that it serves. A business uses this knowledge to sell and support the products and services that it offers. However, knowledge is not held within a business itself, but rather by the various individuals that make up the organisation. Without the knowledge possessed by the people within it, a business cannot survive. To a business, therefore, knowledge can be considered an asset—perhaps the most important asset that it has.

Communities of Practice for Effective Knowledge Management Strategy

‘Community of practice’ as a term is of fairly recent origin; however, the basic phenomenon that it refers to is far older. This concept provides a useful perspective on learning and knowing. Thus an ever-increasing number of people and organisations have started using this very practice to enhance knowledge and know-how, within their organisational framework.

Knowledge Management Cycles

This chapter deals with knowledge management cycle. Any organisation which takes up knowledge management will undergo this process called KM cycle. The KM cycle shows us systematically how information is transformed into knowledge via creation and application process. When an organisation undergoes KM cycle then the following steps happen:

KM and Web 2.0

The term Web 2.0 was first coined by O’Reilly’s Dale Dougherty in a brainstorming session. It was basically a brainstorm session where this term was coined. Web 2.0 is much more than a just a new interface; rather it is a new way of thinking a new perspective on the entire business of software—from concept through delivery. Web 2.0 is databases that get richer the more people interact with them, applications that are smarter the more people use them, marketing that is driven by user stories and experiences and applications that interact with each other to form a broader computing platform.

Designing Knowledge Management-Enabled Business Strategies

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Issues and Challenges in Knowledge Management

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KM in the Development Sector

Knowledge-based economy has taken it over from the money-based economy. Huge exchanges of know-how and advanced technology have resulted in transforming the picture of many developing countries. Economic development has always centred on knowledge being acquired by human beings which later came to be known as ‘human capital’. But only over the last few years has its relative importance been recognised, just as that importance is growing. This has led to change in economic functions, and economists have already started putting it as an important variant in all laws that govern economics. With growth of information technology and people realising the power of knowledge, companies can no longer ignore the importance of the accumulated knowledge they have at their end.

KM Metrics and KM Audit

Knowledge management is the concept under which information is turned into actionable knowledge and made available effortlessly in a usable form to the people who can apply it. Knowledge is insights, understanding and practical know-how that a member in an organisation possesses. Knowledge management is a collaborative and integrated approach to the creation, capture, organisation, access and use of an enterprise’s intellectual assets.

KM and Cloud Computing

Knowledge management (KM) would be aptly defined as a logical means of maintaining and keeping the past wisdom recorded and available for use in the future or for setting a standard which can either be modified or improvised for application in all fields of study so that one does not have to begin from scratch every time. Thus it can be seen as a fast track way of learning the basics for a new entrant in any field that requires a sequence set of instructions before one starts experimenting with it. This could be in two forms: