Ardion Daroca Beldad

Review: How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust

Trust is generally assumed to be an important precondition for peoples adoption of electronic services. This paper provides an overview of the available research into the antecedents of trust in both commercial and non-commercial online transactions and services. A literature review was conducted covering empirical studies on peoples trust in and adoption of computer-mediated services. Results are described using a framework of three clusters of antecedents: customer/client-based, website-based, and company/organization-based antecedents. Results show that there are many possible antecedents of trust in electronic services. The majority of the research has been conducted in the context of e-commerce; only few studies are available in the domains of e-government and e-health. For many antecedents, some empirical support can be found, but the results are far from univocal. The research calls for more, and particularly more systematic, research attention for the antecedents of trust in electronic services. The review presented in this paper offers practitioners an overview of possibly relevant variables that may affect peoples trust in electronic services. It also gives a state-of-the-art overview of the empirical support for the relevance of these variables.

A Comprehensive Theoretical Framework for Personal Information-Related Behaviors on the Internet

Although there is near consensus on the need for privacy, the reality is that peoples attitude toward their personal information privacy is complex. For instance, even when people claim that they value their information privacy, they often trade their personal information for tangible or intangible benefits. In this article, the research on different ways in which people respond to risks to privacy is examined. They include information seeking to reduce uncertainty, the withholding of information, and the provision of fabricated information. The impact of trust and inducements on Internet users’ willingness to share personal information is also examined. Thereafter, important postulates from theories in communication, social psychology, and sociology are synthesized into a comprehensive theoretical framework for personal information-related behaviors in the online environment.

Generosity the Second Time Around: Determinants of Individuals’ Repeat Donation Intention

Studies into the factors influencing first-time monetary donation intention abound. However, the determinants of repeat donation intention have not yet received significant attention within the academic community. For this study, a survey was implemented with residents of two cities in the eastern part of the Netherlands to determine the factors influencing their repeat donation intention. The study shows that respondents’ intention to continue donating to a charitable organization is predicated on their positive experience with that organization. Furthermore, this repeat donation is also influenced by respondents’ affinity with the cause of the charitable organization, their trust in the organization, and the organization’s positive reputation. The perceived risk of donating negatively influences repeat donation intention. It is surprising, however, that a sense of moral obligation to help others does not impact respondents’ intention to continue donating.

Using narratives as tools for channeling participation in online communities

Community members with high sense of community are more likely to use narratives.Members who use and share narratives have higher participation levels.Narratives are useful tools to build cohesive cultures and increase participation.We propose online communities use narratives as tools to channel participation. As online communities (OCs), each with unique characteristics and dynamics, proliferate on the Internet, the question of what makes some more successful than others, in terms of engagement and participation, certainly merits research attention. Scholars have argued that these communities use narratives to keep members engaged and to channel participation in their various activities, so this research aimed to evaluate if narratives play a significant role in this matter. Members of an OC were invited to participate in an online survey (n=2028) and three hypotheses about sense of community, participation in culture formation and participation in community successes were tested. Results show that narratives play a significant role in participatory behavior. Specifically, it was found that narratives play two roles: first, as an amplifier of membership and shared values in the effects each of these have in participation; and second, as a mediator between both needs fulfillment and influence and shared emotional connection, and participation.

More Photos From Me to Thee: Factors Influencing the Intention to Continue Sharing Personal Photos on an Online Social Networking (OSN) Site among Young Adults in the Netherlands

ABSTRACT The current study investigated the factors influencing photo sharing continuance intention of Dutch Facebook users aged 18 to 25 years old. The focus was specifically on personal photos (those that include the person sharing), as their disclosure is expected to result in privacy-related issues for the individual sharing. An online survey with 473 respondents was implemented to test the various research hypotheses and to address the question on whether or not the impact of several disclosure predictors differs between men and women. Results of structural modeling analysis (multigroup analysis) reveal that for both male and female users, self-presentation-related and communication-related benefits and habit positively influence their photo sharing continuance intention. Furthermore, descriptive social norms and competence-based trust in Facebook significantly contribute to female users’ repeat photo sharing intention.

The key is not to forget to be awesome: identifying narratives in an online community

As online communities emerge in different settings all over the web, they continue to develop different ways to communicate online and to encourage participation in their activities. Scholars have proposed that one of the ways in which these communities do so is through the use of narratives. A case study was done on an open online community to establish if online communities develop narratives, what kind of narratives, and if these influence participation. This paper contains the analysis of the identifiable narratives that are useful to promote culture and participation and proposes three types of narratives that are more effective to do so. Implications of such findings and proposed future research are discussed.

Reading between the Lines: A Comparison of 480 German and Dutch Obituaries:

Obituaries do not only announce the death of a significant other but also provide insights into how a society deals with death according to the norms governing the rituals of individuals within that society. This study aimed at investigating possible differences between German and Dutch obituaries, specifically in terms of visual and textual elements, information about the deceased, and funeral ceremony-related information. Data used to address the research questions were the contents of 240 German and 240 Dutch obituaries published in 10 different newspapers (6 in Germany, 4 in the Netherlands). Results of this study show that statistically significant differences between German and Dutch obituaries exist. While German obituaries use illustrations more than Dutch ones, Dutch obituaries provide more information, in general, than their German counterparts. The types of deceased-related information on German and Dutch obituaries also vary significantly. Moreover, Dutch obituaries provide more funeral ceremony-related information than German obituaries.

Here’s one for the next show

Purpose – Financial constraints recently confronting performing arts organizations propel them to employ various marketing tactics to not only win new visitors but also to maintain its current clientele. Fostering a long-term relationship with clients is regarded a vital solution to a survival-related predicament these organizations face. Hence, the purpose of this paper is to investigate the impact of four marketing tactics – personalization, two-way communication, preferential treatment, and rewarding – on the dimensions of customer relationship, namely, satisfaction, trust, and commitment. Design/methodology/approach – Data to test the various research hypotheses were collected through a survey with 252 clients of a performing arts venue in a Dutch city. Structural equation modeling was used to test the hypotheses. Findings – Results reveal that extension of rewards to and maintaining a two-way communication with clients of a performing arts venue positively influence their satisfaction with, trust in,...

It’s Not About the Risks, I’m just Used to Doing It: Disclosure of Personal Information on Facebook Among Adolescent Dutch Users

A paper-based survey was conducted with 560 students of a high school in the eastern part of the Netherlands to determine the factors influencing their personal information disclosure behavior on Facebook. Results of the path analysis reveal that habits and perceived control strongly predict information disclosure of research respondents. Furthermore, information-related benefits also contribute to disclosure among adolescent Dutch Facebook users. Moreover, perceived control positively influences respondents’ trust (in Facebook and in their network members).

Because It’s Good for My Feeling of Self-worth: Testing the Expanded Theory of Planned Behavior to Predict Greek Users’ Intention to Review Mobile Apps

Mobile apps, just like traditional products (e.g. books, electronic goods) and services (e.g. hotels) sold and marketed online, are increasingly being subjected to after-use evaluations. While the factors influencing people’s intention to write reviews for product and services have been increasingly understood, the mechanisms behind people’s willingness to review mobile apps, which often can be used without any cost, are not yet fully explored. Using the Theory of Planned Behavior and a set of functions for writing reviews identified in previous studies, a model was tested with survey data from 214 Greek mobile app users to identify the factors that influenced their intention to write reviews for mobile apps. Results of a hierarchical regression analysis shows that app review writing intention is influenced by a positive attitude towards the act, perceived behavioral control, descriptive social norms, and ego-defensive function.