Arnaud Dufour

Services and Applications

The aim of this chapter is to present the principal applications supported by enterprise local networks. Using a functional approach we will answer the question: “what is the local network for?”

Agent-based Cybermarketing in the Tourism Industry

What is the context of this paper? Significant changes in the technical environment of the tourism industry have not only lead to a reorganization of the industry chain. Emerging trends in Information Technology, especially the Internet business, have also changed the way key players in the tourism industry offer, gather and use information. Jupiter Communications [Jupiter] estimate that for 1996,

Computer Telephony Integration (CTI)

276 million was generated by online travel, including actual travel products as well as advertising earned by travel-oriented sites. Jupiter’s analysts forecast that this figure will climb to

Local Area Network Administration

827 million for 1997 and may surge to

Network Security Management

8.9 billion by year 2002.

Network Operating System

The problems associated with the integration of local networks and PBX are part of the general problem of technical evolution. The two tendencies concerned are shown in Figure 9.1.

High-speed Local Area Networks

While it is possible to handle a small number of interconnected workstations in an amateur fashion, professional management of the enterprise’s IT resources is necessary when the numbers increase.

Voice—Data—Image Telecommunications

The scope for the application of security in telecommunications is vast and important. Given that we cannot dissociate the different elements of IT security, which itself is integrated in that of the enterprise as a whole, this chapter presents a global approach to risk management.

The Communicating Enterprise

The aim of this chapter is to present the principal characteristics of network operating systems (NOS).

Enterprise Local Area Network Features and Operating Mode

In Chapter 2, we dealt with the main features of enterprise local networks. For the sake of clarity, we have voluntarily limited our presentation to that of classic architectures. We will now complete this approach with an analysis of new technologies that allow the increase of transfer capacity.