Balakrishnan Parasuraman

Multi-dimensional Approach to Union Effectiveness -- Case Studies from Indonesia & Malaysia

The success of an organization is measured by the term organization effectiveness. In the literature, the concept of union effectiveness attempts to indicate how well unions perform in achieving their goals and there is emphasis on the importance of using multiple criteria to assess organization effectiveness. However, only a few studies have utilized multidimensional measures of union effectiveness. This article explores the application of a comprehensive measure of union effectiveness at workplace. The authors use the Spatial Model (Quinn and Rohrbaugh, 1983) that employs complete and balanced indicators of effectiveness. Empirical data are provided from a research at postal companies in Indonesia and Malaysia.