Betty Ann Korzenny

Women's communication in Mexican organizations

This study attempts to derive a communication profile of women in Mexican organizations of the private sector. The questions that guided the study were the following: (1) Do women perceive their communication behaviors as similar to or different from those of men at their same organizational level? (2) If women do perceive differences, what is their nature? (3) Do perceived similarities to and differences from men vary by organizational level? Forty-five women in 14 Mexican organizations were intensively interviewed in the winter of 1980. The interviews were distributed equally at three organizational levels—secretarial, middle management, and upper management. It was found that women respondents perceive themselves to differ from men on 18 of 40 verbal and nonverbal communication variables. The average woman in this study perceived that verbally she is more courteous, cheerful, assertive, careful, likely to talk with males, self-confident, and directive than men, and that she expresses less agreement than men. Nonverbally, the average woman was found to look more at the eyes, smile more, give more attention to dress, be more punctual and flexible than men, and to be less rigid in posutre, touch less, invite co-workers to her home less, and take less work home. Organizational level differences were also found. The results are discussed in the light of the theoretical paradigms presented in the study.