Bradley P. Tolppanen

An examination of library World Wide Web sites at medium-sized universities

ABSTRACT This article presents the results of a study of World Wide Web (Web) Sites for 133 academic libraries serving medium-sized universities. Each library Web site was examined, and all of the features were recorded. The study identified 31 core components which were present in over 50 percent of the libraries surveyed. The study indicated that: the navigational and design aspects of library Web sites should be improved; materials should be placed on the sites only if they will be accessed and utilized by the user community; and libraries could profit by making greater use of online tutorials and virtual tours to supplement regular bibliographic instruction.

Interlibrary Loan Patron Use Patterns: An Examination of Borrowing Requests at a Midsized Academic Library

The results of a recently conducted study of interlibrary loan fee-based borrowing requests are presented in this article. The study examined 3,074 borrowing requests completed over a three-year period from January 2007 to December 2009. Statistics were analyzed to understand patron behavior in submitting requests and the types of materials being requested.

A Survey of the Duties and Job Performance of Student Assistants in Access Services

The results of a recently conducted Web-based survey of Access Services department supervisors are presented in this article. The survey, which was completed by 94 respondents, identified 19 core tasks completed by student assistants and further found a high overall approval of student assistant job performance. The information generated by the survey suggested improved approaches to training student assistants based on methods currently used by other respondents to the survey.

Tablets: A Survey of Circulation Policies at Academic Libraries.

This article presents the results of a Web-based survey regarding the circulation of tablets in academic libraries. The survey, which was completed by 61 respondents, identifies the most common circulation policies and procedures used. These results will help other academic institutions develop their own policy or update existing ones. Areas of disagreement raised by the survey are also discussed and avenues for further study are identified.