Brian Galvin
Alcatel-Lucent
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Publication
Featured researches published by Brian Galvin.
international world wide web conferences | 2007
Nikolay Anisimov; Brian Galvin; Herbert Ristock
In this paper, we consider a way to represent contact center applications as a set of multiple XML documents written in different markups including VoiceXML and CCXML. Applications can comprise a dialog with IVR, call routing and agent scripting functionalities. We also consider ways how such applications can be executed in run-time contact center environment.
Archive | 2007
Brian Galvin; S. Michael Perlmutter; Grigory Shenkman; Herbert Willi Artur Ristock
Archive | 2012
Nikolay Anisimov; Vladimir Mezhibovsky; Brian Galvin
Archive | 2008
Herbert Willi Artur Ristock; S. Michael Perlmutter; Brian Galvin
Archive | 2012
Herbert Willi Artur Ristock; Brian Galvin; S. Michael Perlmutter; Andriy Ryabchun
international conference on web information systems and technologies | 2007
Nikolay Anisimov; Brian Galvin; Herbert Ristock
Archive | 2015
Herbert Willi Artur Ristock; S. Michael Perlmutter; Brian Galvin
Archive | 2008
Herbert Willi Artur Ristock; S. Michael Perlmutter; Brian Galvin
Archive | 2008
Herbert Willi Artur Ristock; Brian Galvin; S. Michael Perlmutter; Andriy Ryabchun; Sergey Fedorov
Archive | 2006
Nikolay Anisimov; Brian Galvin; Herbert Ristock
