Brian Head

Wicked Problems Implications for Public Policy and Management

The concept of “wicked problems” has attracted increasing focus in policy research, but the implications for public organizations have received less attention. This article examines the main organizational and cognitive dimensions emerging from the research literature on wicked problems. We identify several recent approaches to addressing problem complexity and stakeholder divergence based on the literatures on systems thinking, collaboration and coordination, and the adaptive leadership roles of public leaders and managers. We raise some challenges for public management in some key functional areas of government—strategy making, organizational design, people management, and performance measurement. We argue that provisional solutions can be developed, despite the difficulties of reforming governance processes to address wicked problems more effectively.

Community Engagement: Participation on Whose Terms?

Community engagement and citizen participation have long been important themes in liberal democratic theory, although managerial versions of liberal democracy have typically been dominant. In the past two decades, however, many countries have seen a shift away from a managerial or top-down approach, towards a revitalised emphasis on building institutional bridges between governmental leaders and citizenry, often termed ‘community engagement’. This paper outlines some of the main explanations for this shift, including international trends in governance and political economy; the availability of improved communications technologies; the need to share responsibility for resolving complex issues; and the local politics of managing social, economic and environmental projects. Some critical perspectives are also raised, suggesting a degree of scepticism about the intentions of government and implying serious limits on the potential influence of the citizenry and community groups. Important distinctions are drawn between policy arenas, in relation to the different dynamics and opportunities in different policy fields. The importance of building effective capacity for citizens and all non-government organisations (NGOs) to participate is emphasised. Typologies of community engagement are outlined, and linked to ideas about social capital.

Reconsidering Evidence-Based Policy: Key Issues and Challenges

Abstract The evidence-based policy (EBP) movement has sought to promote rigorous analysis of service programs and policy options in order to improve the quality of decision-making. Rigorous research findings are seen as useful and necessary inputs for policy-makers in their ongoing consideration of policy development and program review. This article provides a critical overview of the research literature on evidence-based policy in the context of government policy-making and program improvement. Particular attention is given to the rational expectation that improved policy analysis will flow from a better evidence base, with consequent improvements in the service delivery and problem-solving capacities of government agencies. This expectation is contrasted with the practical limitations on rational processes typical in the real world of political decision-making, which is characterised by bargaining, entrenched commitments, and the interplay of diverse stakeholder values and interests. Key issues for consideration include the forms of evidence that are of greatest relevance or utility for decision-makers, and the most productive forms of interaction between the producers and the users of research and evaluation findings.

Assessing network-based collaborations: Effectiveness for whom?

Abstract This article suggests that network collaborations are likely to vary in important ways depending on the nature of the issue/challenge being addressed and the range of stakeholders involved. Collaborative networks are more likely to emerge in policy settings where negotiated accommodations among stakeholders are seen as necessary and appropriate, and thus where technical solutions are not feasible. Under these conditions of negotiated objectives and processes, with complex causal pathways, ‘effectiveness’ becomes more problematic to determine. Networks bring to the table a diversity of stakeholder views and thus diverse perspectives about goals, processes, and outcomes. Evaluating network-based governance arrangements is complex because policy and programme processes and change management have become more complex. Evaluation needs to consider the sustainability of good processes (‘built to last’), as well as the achievement of desired service outcomes (e.g. greater benefits for citizens).

Determinants of young Australians’ environmental actions: the role of responsibility attributions, locus of control, knowledge and attitudes

The current study investigates determinants of young Australians’ pro-environmental intentions and actions. Two samples of young people took part in the research: 12 - 17-year-olds (N = 1529) currently in secondary schooling and 18 - 24-year-olds (N = 2192) in post-secondary schooling or workforce. All participants completed an online ‘Youth and the Environment Survey’ that assessed perceived responsibility of community and government to protect the environment, locus of control, environmental concern, self-reported environmental knowledge, pro-environmental intentions, pro-environmental behaviour and environmentally harmful behaviour. Attributing greater responsibility to the community was related to more positive environmental intentions and actions, whereas, attributing greater responsibility to the government for environmental protection was related to more negative environmental intentions and behaviour. In addition, young people with higher environmental concern and knowledge, and a more internal locus of control in relation to the environment, reported stronger pro-environmental intentions and behaviour, and less environmentally harmful behaviour.

Australian politicians’ beliefs about climate change: political partisanship and political ideology

Despite the scientific consensus on anthropogenic climate change and its implications, there is considerably less certainty or strength of belief among the general public in some industrialised countries. One explanation for the lack of consensus is the partisan nature of political debate about climate change. A survey of Australian politicians demonstrates that political party affiliation and ideology have a powerful influence on climate change beliefs. Politicians from Labor and Green parties (centre-left and progressive parties) exhibited beliefs that were more consistent with scientific consensus about climate change than non-aligned or conservative leaders. Moreover, political ideology (left–right) emerged as the most important predictor of politicians’ climate change beliefs. These findings highlight the role of political partisanship and ideology in undermining consensus around climate change and suggest the need to build consensus through constructing climate change messages that appeal to closely held values and which advance the discussion of solutions along non-partisan lines.

Evidence, Uncertainty, and Wicked Problems in Climate Change Decision Making in Australia

Policy makers have had great difficulty in understanding and responding effectively to complex or ‘wicked’ problems. Contentious policy initiatives are hard to implement when knowledge bases are divergent and incomplete, when short-term interests conflict with long-term benefits, and when problems are construed or framed in very different ways. These features of wicked problems have been central in Australian debates about initiatives to reduce greenhouse gas emissions and to address the likely impacts of climate change. Given the closely interconnected nature of social, technical, legal—political, economic, and natural-resource issues, the political challenges of managing adaptive change are numerous. A strategic adaptation framework is necessary to complement ongoing mitigation efforts directed at greenhouse gas reduction. Strategic innovation requires pluralistic and adaptive processes, such as multistakeholder forums, consideration of scenario analyses, and the use of boundary organizations. In light of the highly contested nature of the issues, the multiple bases of knowledge and interests, and the provisional nature of adaptation choices, there are major policy governance challenges facing the Australian government and stakeholders in grappling with climate adaptation.

Managing urban water crises: adaptive policy responses to drought and flood in Southeast Queensland, Australia

In this case study, I examine the quality of decision-making under conditions of rapidly evolving urban water crises, and the adaptive policy challenges of building regional resilience in response to both drought and flood. Like other regions of Australia, Southeast Queensland has been subject to substantial cycles of drought and flood. I draw on resilience literature concerning sustainability, together with governance literature on policy change, to explain the changing awareness of urban water crises and the strategic options available for addressing these crises in this case study. The problem of resilience thinking opens up a number of important questions about the efficacy and adaptability of the policy system. The case provides insights into the interplay between the ways in which problems are framed, the knowledge bases required for planning and decision-making, the collaborative governance processes required for managing complex and rapidly evolving issues, and the overall capacity for policy learning over time. Regional resilience was proclaimed as a policy goal by government, but the practices remained largely anchored in traditional technical frameworks. Centralized investment decisions and governance restructures provoked conflict between levels of government, undermining the capacity of stakeholders to create more consensual approaches to problem-solving and limiting the collective learning that could have emerged.

Establishing and Governing e-Mental Health Care in Australia: A Systematic Review of Challenges and A Call For Policy-Focussed Research

Background Growing evidence attests to the efficacy of e-mental health services. There is less evidence on how to facilitate the safe, effective, and sustainable implementation of these services. Objective We conducted a systematic review on e-mental health service use for depressive and anxiety disorders to inform policy development and identify policy-relevant gaps in the evidence base. Methods Following the PRISMA protocol, we identified research (1) conducted in Australia, (2) on e-mental health services, (3) for depressive or anxiety disorders, and (4) on e-mental health usage, such as barriers and facilitators to use. Databases searched included Cochrane, PubMed, PsycINFO, CINAHL, Embase, ProQuest Social Science, and Google Scholar. Sources were assessed according to area and level of policy relevance. Results The search yielded 1081 studies; 30 studies were included for analysis. Most reported on self-selected samples and samples of online help-seekers. Studies indicate that e-mental health services are predominantly used by females, and those who are more educated and socioeconomically advantaged. Ethnicity was infrequently reported on. Studies examining consumer preferences found a preference for face-to-face therapy over e-therapies, but not an aversion to e-therapy. Content relevant to governance was predominantly related to the organizational dimensions of e-mental health services, followed by implications for community education. Financing and payment for e-services and governance of the information communication technology were least commonly discussed. Conclusions Little research focuses explicitly on policy development and implementation planning; most research provides an e-services perspective. Research is needed to provide community and policy-maker perspectives. General population studies of prospective treatment seekers that include ethnicity and socioeconomic status and quantify relative preferences for all treatment modalities are necessary.

Are policy-makers interested in social research? Exploring the sources and uses of valued information among public servants in Australia

Abstract This article explores the use of research and expertise within a selection of government agencies at state and federal levels in Australia. A recent survey of public officials provides new data on the reported use of evidence and expertise sourced from within the public service and from external sources. The survey instrument targeted the policy, program and evaluation staff in human service agencies and central policy coordination agencies. The survey findings provide new information on public servants’ policy skills and organisational context, their attitudes to non-government sources of expert evidence and knowledge, and their perceptions of the relevance of academic social research. Data are reported on the relative importance assigned by public officials in state and federal agencies to various sources of expert information. Factors that hinder and facilitate the uptake of external research by policy-related officials are canvassed, with special attention to organisational cultures and practices. Some similarities and differences between types of agencies are noted, especially those between state-level and federal agencies. The broader political context of policy work is also highlighted.