Brian S. Butler

Membership Size, Communication Activity, and Sustainability: A Resource-Based Model of Online Social Structures

As telecommunication networks become more common, there is an increasing interest in the factors underlying the development of online social structures. It has been proposed that these structures are new forms of organizing which are not subject to the same constraints as traditional social structures. However, from anecdotal evidence and case studies it is difficult to evaluate whether online social structures are subject to the same problems as traditional social structures. Drawing from prior studies of traditional social structures and empirical analyses of longitudinal data from a sample of Internet-based groups, this exploratory work considers the role of size and communication activity in sustainable online social structures.A resource-based theory of sustainable social structures is presented. Members contribute time, energy, and other resources, enabling a social structure to provide benefits for individuals. These benefits, which include information, influence, and social support, are the basis for a social structures ability to attract and retain members. This model focuses on the system of opposing forces that link membership size as a component of resource availability and communication activity as an aspect of benefit provision to the sustainability of an online social structure. Analyses of data from a random sample of e-mail-based Internet social structures (listservs) indicate that communication activity and size have both positive and negative effects on a structures sustainability. These results suggest that while the use of networked communication technologies may alter the form of communication, balancing the opposing impacts of membership size and communication activity in order to maintain resource availability and provide benefits for current members remains a fundamental problem underlying the development of sustainable online social structures.

The quality of online social relationships

Online relationships are less valuable than offline ones. Indeed, their net benefit depends on whether they supplement or substitute for offline social relationships.

Reliability, mindfulness, and information systems

In a world where information technology is both important and imperfect, organizations and individuals are faced with the ongoing challenge of determining how to use complex, fragile systems in dynamic contexts to achieve reliable outcomes. While reliability is a central concern of information systems practitioners at many levels, there has been limited consideration in information systems scholarship of how firms and individuals create, manage, and use technology to attain reliability. We propose that examining how individuals and organizations use information systems to reliably perform work will increase both the richness and relevance of IS research. Drawing from studies of individual and organizational cognition, we examine the concept of mindfulness as a theoretical foundation for explaining efforts to achieve individual and organizational reliability in the face of complex technologies and surprising environments. We then consider a variety of implications of mindfulness theories of reliability in the form of alternative interpretations of existing knowledge and new directions for inquiry in the areas of IS operations, design, and management.

Don't look now, but we've created a bureaucracy: the nature and roles of policies and rules in wikipedia

Wikis are sites that support the development of emergent, collective infrastructures that are highly flexible and open, suggesting that the systems that use them will be egalitarian, free, and unstructured. Yet it is apparent that the flexible infrastructure of wikis allows the development and deployment of a wide range of structures. However, we find that the policies in Wikipedia and the systems and mechanisms that operate around them are multi-faceted. In this descriptive study, we draw on prior work on rules and policies in organizations to propose and apply a conceptual framework for understanding the natures and roles of policies in wikis. We conclude that wikis are capable of supporting a broader range of structures and activities than other collaborative platforms. Wikis allow for and, in fact, facilitate the creation of policies that serve a wide variety of functions.

Cybermediaries in Electronic Marketspace: Toward Theory Building

Abstract The increasing importance of electronic commerce makes it essential to develop a theory of virtual value chains. This article considers the intermediation process between producers and consumers within electronic markets. We argue that, contrary to existing wisdom, intermediaries will play a key role in electronic markets. Drawing on channel evolution literature and transaction cost economics, we present a set of propositions regarding the emergence of cybermediaries and the development of virtual channel systems.

Determinants of the Use of Relational and Nonrelational Information Sources

Although it has been argued that knowledge is an important organizational resource, little research has investigated where individuals go to search for information or knowledge. Prior work has investigated sources in isolation, but in an organizational setting, sources are encountered as an open portfolio instead of in isolation. It is important to understand how individuals perceive the wide array of sources available to them and how those perceptions affect their use of different types of sources. Building on prior work, this research looks at factors underlying the selection of sources that require direct interpersonal contact (relational sources) and those that do not (nonrelational sources) and explores factors that differentially affect the use of these types of sources. A sample of 204 working professionals recruited from graduate business studies was used to test hypotheses regarding the effects of accessibility and quality, as well as comparisons and trade-offs between relational and nonrelational sources. Consistent with prior work, source accessibility and quality significantly affect usage of a source. This relationship, however, is moderated by the type of source with accessibility having less effect on the use of relational sources. Furthermore, use of each type of source was also affected by the perceived accessibility and quality of alternative types of sources. Together these results highlight the importance of simultaneously considering the relational and nonrelational sources available to individuals. These results also have implications for the design and implementation of systems for managing information and knowledge assets.

Facebook for Scientists: Requirements and Services for Optimizing How Scientific Collaborations Are Established

Background As biomedical research projects become increasingly interdisciplinary and complex, collaboration with appropriate individuals, teams, and institutions becomes ever more crucial to project success. While social networks are extremely important in determining how scientific collaborations are formed, social networking technologies have not yet been studied as a tool to help form scientific collaborations. Many currently emerging expertise locating systems include social networking technologies, but it is unclear whether they make the process of finding collaborators more efficient and effective. Objective This study was conducted to answer the following questions: (1) Which requirements should systems for finding collaborators in biomedical science fulfill? and (2) Which information technology services can address these requirements? Methods The background research phase encompassed a thorough review of the literature, affinity diagramming, contextual inquiry, and semistructured interviews. This phase yielded five themes suggestive of requirements for systems to support the formation of collaborations. In the next phase, the generative phase, we brainstormed and selected design ideas for formal concept validation with end users. Then, three related, well-validated ideas were selected for implementation and evaluation in a prototype. Results Five main themes of systems requirements emerged: (1) beyond expertise, successful collaborations require compatibility with respect to personality, work style, productivity, and many other factors (compatibility); (2) finding appropriate collaborators requires the ability to effectively search in domains other than your own using information that is comprehensive and descriptive (communication); (3) social networks are important for finding potential collaborators, assessing their suitability and compatibility, and establishing contact with them (intermediation); (4) information profiles must be complete, correct, up-to-date, and comprehensive and allow fine-grained control over access to information by different audiences (information quality and access); (5) keeping online profiles up-to-date should require little or no effort and be integrated into the scientist’s existing workflow (motivation). Based on the requirements, 16 design ideas underwent formal validation with end users. Of those, three were chosen to be implemented and evaluated in a system prototype, “Digital|Vita”: maintaining, formatting, and semi-automated updating of biographical information; searching for experts; and building and maintaining the social network and managing document flow. Conclusions In addition to quantitative and factual information about potential collaborators, social connectedness, personal and professional compatibility, and power differentials also influence whether collaborations are formed. Current systems only partially model these requirements. Services in Digital|Vita combine an existing workflow, maintaining and formatting biographical information, with collaboration-searching functions in a novel way. Several barriers to the adoption of systems such as Digital|Vita exist, such as potential adoption asymmetries between junior and senior researchers and the tension between public and private information. Developers and researchers may consider one or more of the services described in this paper for implementation in their own expertise locating systems.

Creating bigger problems: grand challenges as boundary objects and the legitimacy of the information systems field

The impact of a disciplines research is constrained by its ability to articulate compelling problems. Well-crafted problems are the foundation for mobilizing the effort, resources, and attention essential to scientific progress and broader impact. We argue that Information Systems (IS) scholars, individually and collectively, must develop the practice of articulating and engaging large-scale, broad scope problems – or grand challenges. To support this position, we examine the role and value of grand challenge efforts in science and engineering based on a theory of grand challenges as socially constructed boundary objects. Conceptualizing grand challenges in these terms implies strategies and approaches for magnifying the impact of IS research by engaging these types of problems.

Research Note---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

Firms need to balance efficiency gains obtained through exploiting existing knowledge assets with long-term Fcompetitive viability achieved through exploring new knowledge resources. Because the use of knowledge management systems (KMSs) continues to expand, understanding how these systems affect exploration and exploitation practices at the individual level is important to advance both knowledge management theory and practice. This study reports the results of a multi-industry survey investigating how psychological climate and KMS access influence solution reuse (exploitation) and solution innovation (exploration) in the context of technical support work. Our results show that KMS access does not directly determine solution innovation or solution reuse. Instead, KMS access strengthens the positive relationship between a climate for innovation and solution innovation and reverses the positive relationship between a climate for autonomy and solution innovation. The implications for knowledge management research and practice are discussed.

The Impact of Membership Overlap on Growth: An Ecological Competition View of Online Groups

The dominant narrative of the Internet has been one of unconstrained growth, abundance, and plenitude. It is in this context that new forms of organizing, such as online groups, have emerged. However, the same factors that underlie the utopian narrative of Internet life also give rise to numerous online groups, many of which fail to attract participants or to provide significant value. This suggests that despite the potential transformative nature of modern information technology, issues of scarcity, competition, and context may remain critical to the performance and functioning of online groups. In this paper, we draw from organizational ecology theories to develop an ecological view of online groups to explain how overlapping membership among online groups causes intergroup competition for member attention and affects a groups ability to grow. Hypotheses regarding the effects of group size, age, and membership overlap on growth are proposed and tested with data from a 64-month, longitudinal sample of 240 online discussion groups. The analysis shows that sharing members with other groups reduced future growth rates, suggesting that membership overlap puts competitive pressure on online groups. Our results also suggest that, compared with smaller and younger groups, larger and older groups experience greater difficulty in growing their membership. In addition, larger groups were more vulnerable to competitive pressure than smaller groups: larger groups experienced greater difficulty in growing their membership than smaller groups as competition intensified. Overall, our findings show how an abundance of opportunities afforded by technologies can create scarcity in user time and effort, which increases competitive pressure on online groups. Our ecological view extends organizational ecology theory to new organizational forms online and highlights the importance of studying the competitive environment of online groups.