Briony Birdi

The public library, exclusion and empathy: a literature review

Purpose – The purpose of this paper is to present a review of the literature within the fields of public librarianship, social exclusion and empathy.Design/methodology/approach – The cross‐disciplinary review involved the consultation of material from disciplines including library and information management, politics, social policy and social sciences, cultural studies, psychology, management and organizational theory. It was structured according to the following themes: exclusion, inclusion and social policy, social inclusion in public services and the cultural sector, the role of public libraries in social inclusion and professional empathy and the public library service. Findings –The concept of social inclusion remains at the core of public library policy and strategy, and is embedded in contemporary social theory. Conflicting views have emerged as to the perceived and actual role of the public library in combating social exclusion, with a need expressed for research to be conducted that bridges the g...

Investigating fiction reader characteristics using personal construct theory

Purpose – Using the public library context, this paper seeks to present research identifying perceived characteristics of fiction readers and their associated genres, with a particular emphasis on the reader of Black British and Asian fiction in the English language.Design/methodology/approach – The paper applies personal construct theory and the associated repertory grid to a mixed method study involving 15 repertory grid interviews, conducted with librarianship Masters students at a UK university.Findings – The findings regarding the perceived profile of the reader were similar to those reported in previous sociological research, but new constructs emerged regarding certain perceived characteristics of both readers and genres.Research limitations/implications – The method and findings provide a starting‐point for future research in materials portraying, and originating from, minority ethnic communities. With more repeated constructs and a larger sample size, future research could statistically investig...

The nature and role of empathy in public librarianship

This article presents two recent studies, an AHRC-funded exploration of the role of empathy in community librarianship (Study 1) and an investigation of the role of empathy in service to minority ethnic users (Study 2). Qualitative elements of each methodology are presented, namely a series of focus groups with frontline staff, interviews with senior managers and a research workshop (Study 1), and a case study investigation of a public library in the heart of a Chinese community (Study 2). Synthesizing the data of both studies, an analysis is conducted of the relationship between the cultural identities of library staff and their ability to empathize with the public. It is concluded that empathy plays a role in facilitating effective communication between staff and users, but that a distinction should be made between intuitive and cognitive empathy, in considering the potential of staff training to develop appropriate levels of emotional response to members of all communities.

‘What we should strive for is Britishness’: An attitudinal investigation of ethnic diversity and the public library

This paper considers the role of the public library in ameliorating relations between communities, and the appropriateness of a multicultural or assimilationist approach via which to deliver socially inclusive services. Qualitative findings from two inductive studies, each of which focused on different aspects of the capacity of public library staff to deliver culturally inclusive services, are analysed in relation to concepts such as social capital, cultural and ethnic diversity, institutional racism and cultural awareness. The paper focuses on staffing issues and on the provision of the ‘multicultural text’. It is concluded that recruitment strategies are slow to address the homogeneity of the current library workforce, and that a revised approach to recruitment and subsequent training should be made. Furthermore, it is suggested that a community-wide exposure to materials about other ethnic cultures can contribute to the reduction of existing social fragmentation.

Genre fiction readers: a quantitative exploration of provided construct ratings

Purpose – The purpose of this paper is to adapt a repertory grid technique to investigate fiction readers’ attitudes and beliefs, with a specific focus on minority ethnic fiction. Design/methodology/approach – The study required participants (n=36) to rate on a seven-point Likert scale a series of 16 provided constructs, using ten main elements, namely, the reader of ten fiction genres. Statistical tests investigated participant agreement across construct ratings, where on average fiction readers are rated on a construct continuum, and the extent to which public library work experience affected participants’ perceptions. Findings – Findings were revealed regarding the perceived characteristics of the readers of ten fiction genres, including minority ethnic fiction. The readers of Asian and Black British fiction were similarly rated, but certain exceptions were also noted which had not been reported in previous research. Although intraclass correlations indicated that ratings were consistent for the more e...

Towards a new sociological model of fiction reading

Although much previous research has considered how we read, less attention has been paid to why we read, and the influence not only of individual or text‐related factors on a readers intention to read, but also of broader societal factors. This article presents a novel, empirically‐based model of fiction reading in a public library context, taking into account the characteristics differentiating the readers of individual fiction genres. It begins with a literature review of factors motivating a reading choice or habit, and of the effects of reading different fiction genres, before introducing three previous studies by the first author into readers’ attitudes towards, and engagement with, fiction and selected fiction genres. The methodologies are then summarized both for the three previous studies and the present study. The authors present a combined analysis that integrates the findings of the previous studies in order to generate a new, evidence‐based model for the reading of fiction genres. Incorporating both demographic and motivational aspects, this model illustrates how the broad themes of the fiction reader profile interrelate, giving them a new causal ordering. Finally, there is a discussion of the implications of this work for library and information science research and practitioner communities.

Interlending and resource sharing in UK public libraries: A mixed methods study

This paper presents the results of a mixed methods study of interlending and resource sharing in UK public libraries, based on the results of a survey distributed to both senior library managers and interlending staff, and in-depth follow-up interviews with 20 respondents. We present an analysis of perspectives towards rates of interlending, the rationales and strategies for providing the service, the perceived value for money offered by various interlending schemes, the impact of the current digital environment, and views on the future of interlending in the UK. Our findings suggest that while interlending services are undoubtedly threatened by the drastic cuts to public library funding, and that demand for the service is more generally in decline, resource sharing is viewed by some as a potential means of mitigating the effects of increasingly limited acquisitions budgets, and ensuring the public library system continues to provide access to a wide range of resources for its users.

Investigating the public response to local government decisions to reduce or remove public library services

This paper presents new findings regarding the public response to public spending cuts as part of the UK Government fiscal consolidation programme, specifically to the perceived effects of reduced library opening hours on the public library user in a city in the North of England. An inductive approach was taken to the mixed methods study, using a self-completion, cross-sectional survey distributed to adults visiting one of three libraries in the city during a six-day period. Qualitative and quantitative data analyses indicate a shared level of dissatisfaction with the service reductions across the respondents, and a shared perception of having been adversely affected. Statistical analyses revealed a strong level of agreement that the changes had a significantly negative impact on different aspects of respondents’ lives. The research evidences the direct effects of service reductions on library users, as well as the wider social and economic implications.

“Here to Support Anybody Who Needs to Come?” An Investigation of the Provision for EAL Pupils in Secondary School Libraries in England

ABSTRACT This article presents the findings of a mixed methods investigation of the effectiveness of provision for EAL pupils by secondary school libraries in England. Data from a quantitative survey of secondary school librarians are triangulated with those of qualitative interviews with staff responsible for EAL provision. A picture emerges of a hybrid environment that addresses a number of the educational, cultural, and social needs of EAL learners, but in which a series of barriers to effective provision are also identified. Recommendations are made to key stakeholder groups for the short and long term improvement of EAL provision, and for further research.