Cait Lamberton

Beyond the "Like" Button: The Impact of Mere Virtual Presence on Brand Evaluations and Purchase Intentions in Social Media Settings

By 2011, approximately 83% of Fortune 500 companies were using some form of social media to connect with consumers. Furthermore, surveys suggest that consumers are increasingly relying on social media to learn about unfamiliar brands. However, best practices regarding the use of social media to bolster brand evaluations in such situations remain undefined. This research focuses on one practice in this domain: the decision to hide or reveal the demographic characteristics of a brands online supporters. The results from four studies indicate that even when the presence of these supporters is only passively experienced and virtual (a situation the authors term “mere virtual presence”), their demographic characteristics can influence a target consumers brand evaluations and purchase intentions. The findings suggest a framework for brand managers to use when deciding whether to reveal the identities of their online supporters or to retain ambiguity according to (1) the composition of existing supporters relative to targeted new supporters and (2) whether the brand is likely to be evaluated singly or in combination with competing brands.

When is Ours Better Than Mine? A Framework for Understanding and Altering Participation in Commercial Sharing Systems.

Sharing systems are increasingly challenging sole ownership as the dominant means of obtaining product benefits, making up a market estimated at more than US

A Thematic Exploration of Digital, Social Media, and Mobile Marketing: Research Evolution from 2000 to 2015 and an Agenda for Future Inquiry

100 billion annually in 2010. Consumer options include cell phone minute-sharing plans, frequent-flyer-mile pools, bicycle-sharing programs, and automobile-sharing systems, among many others. However, marketing research has yet to provide a framework for understanding and managing these emergent systems. The authors conceptualize commercial sharing systems within a typology of shared goods. Using three studies, they demonstrate that beyond cost-related benefits of sharing, the perceived risk of scarcity related to sharing is a central determinant of its attractiveness. The results suggest that managers can use perceptions of personal and sharing partners’ usage patterns to affect risk perceptions and subsequent propensity to participate in a commercial sharing system.

A Spoonful of Choice: How Allocation Increases Satisfaction with Tax Payments

Over the past 15 years, digital media platforms have revolutionized marketing, offering new ways to reach, inform, engage, sell to, learn about, and provide service to customers. As a means of taking stock of academic works ability to contribute to this revolution, this article tracks the changes in scholarly researchers’ perspectives on three major digital, social media, and mobile (DSMM) marketing themes from 2000 to 2015. The authors first use keyword counts from the premier general marketing journals to gain a macro-level view of the shifting importance of various DSMM topics since 2000. They then identify key themes emerging in five-year time frames during this period: (1) DSMM as a facilitator of individual expression, (2) DSMM as decision support tool, and (3) DSMM as a market intelligence source. In both academic research to date and corresponding practitioner discussion, there is much to appreciate. However, there are also several shortcomings of extant research that have limited its relevance and created points of disconnect between academia and practice. Finally, in light of this, an agenda for future research based on emerging research topics is advanced.

Vice-Virtue Bundles

How can tax payment be made more satisfying? This paper argues that the low volition and collective nature of tax-funded benefits as primary causes of low satisfaction with tax payment. Three studies then suggest that providing individuals with the opportunity to allocate a small portion (in the present research, 10%) of their payment across budgets provided by the billing party both introduces an element of volition into the payment process and increases the perceived benefit associated with tax payment. As a result, taxpayers are significantly more satisfied with paying taxes, despite the fact that their payment amount remains completely unchanged. In addition to enhancing taxpayer satisfaction, an allocation program, if well-implemented, could also provide some hope for correcting existing lack of voice, address disconnects between spending and taxpayers’ priorities, and increase civic engagement in general.

The Squander Sequence: Understanding Food Waste at Each Stage of the Consumer Decision-Making Process

We introduce a simple solution to help consumers manage choices between healthy and unhealthy food options: vice-virtue bundles. Vice-virtue bundles are item aggregates with varying proportions of both vice and virtue, holding overall quantity constant. Four studies compare choice and perceptions of differently composed vice-virtue bundles relative to one another and to pure vice and pure virtue options. Although multiple consumer segments can be identified, results suggest that people overall tend to prefer vice-virtue bundles with small 1 4 to medium 1 2 proportions of vice rather than large 3 4 proportions of vice. Moreover, people generally rate vice-virtue bundles with small vice proportions as healthier but similarly tasty as bundles with larger vice proportions. For most individuals, choice patterns are different from those predicted by variety-seeking accounts alone. Instead, these findings provide evidence of asymmetric effectiveness of small vice and virtue proportions at addressing taste and health goals, respectively. Data, as supplemental material, are available at http://dx.doi.org/10.1287/mnsc.2014.2053 . This paper was accepted by Yuval Rottenstreich, judgment and decision making.

The Devil You (Don't) Know: Interpersonal Ambiguity and Inference Making in Competitive Contexts

Food waste presents a complex global problem that involves multiple actors and institutions within the aggregate food marketing system. Food waste occurs across food production and distribution, as well as at the hands of the consumer. In this research, the authors focus on waste that occurs across what is termed the “squander sequence,” which describes waste that occurs from consumer behaviors at the preacquisition, acquisition, consumption, and disposition stages. The authors set forth a behavioral theory–based agenda to explain food waste in the squander sequence with the ultimate goals of encouraging future research to uncover the psychological underpinnings of consumer-level food waste and of deriving transformative consumer solutions to this substantive issue.

Social Recycling Transforms Unwanted Goods into Happiness

Past research has shown the robustness of egocentric anchoring or false consensus effects (e.g., Naylor, Lamberton, and Norton; Ross, Greene, and House) primarily in situations where consumers adopt a cooperative or neutral stance toward one another. However, competition among consumers is a ubiquitous part of Western culture. Across five experiments in competitive contexts (either a dictator game or an online auction), interpersonal ambiguity leads to an inference of dissimilarity, rather than similarity. As a result, consumers compete as aggressively against ambiguous others as they do against dissimilar others. This effect occurs regardless of brand quality, seller reputation, or number of other competitors in the auction. A final study demonstrates that aggressiveness may be directed toward the seller rather than other bidders when sellers are ambiguous or dissimilar. This work therefore offers an important boundary condition for the operation of egocentric tendencies, highlighting the pervasive effect of competitive contexts on consumer behavior.

The Wisdom of Some: Do We Always Need High Consensus to Shape Consumer Behavior?

Consumers are often surrounded by resources that once offered meaning or happiness but that have lost this subjective value over time—even as they retain their objective utility. We explore the potential for social recycling—disposing of used goods by allowing other consumers to acquire them at no cost—to transform unused physical resources into increased consumer happiness. Six studies suggest that social recycling increases positive affect relative to trash, recycling, and donations of goods to nonprofit organizations. Both perceptions of helping the environment and helping other people drive this increase in positive affect. We conclude that social recycling offers a scalable means for reengineering the end of the consumption cycle to transform unused resources into happiness. We suggest that further research should continue to enrich a general theory of disposition, such that we are able to maximize the ecological, interpersonal, and community utility of partially depleted resources.

Measuring Empathetic Care: Development and Validation of a Self-Report Scale

From the Food and Drug Administrations efforts to prompt healthier eating to the Environmental Protection Agencys desire to prompt people to engage in environmentally friendly behaviors, a wide range of policy makers aim to persuade consumers. To do so, they must decide how and whether to use information about the behavior of other consumers as part of their persuasive message. In four experimental studies, the authors demonstrate that the persuasive advantage of high- versus low-consensus information depends on the target consumers trait level of susceptibility to interpersonal influence (SII). Low-SII consumers differentiate between low- and high-consensus information, such that they are more persuaded by high-consensus information. In contrast, high-SII consumers find any cue about the behavior of others persuasive, regardless of whether it is high or low consensus. Importantly, this finding suggests that policy makers may find success motivating behavioral change even in low-consensus situations. The authors close by reporting data from two broadscale correlational surveys that identify behavioral, psychographic, and demographic characteristics related to consumer SII as well as domains in which low consensus currently exists, so that policy makers can identify and target these individuals and related issues.