Carman Neustaedter

Understanding sequence and reply relationships within email conversations: a mixed-model visualization

It has been proposed that email clients could be improved if they presented messages grouped into conversations. An email conversation is the tree of related messages that arises from the use of the reply operation. We propose two models of conversation. The first model characterizes a conversation as a chronological sequence of messages; the second as a tree based on the reply relationship. We show how existing email clients and prior research projects implicitly support each model to a greater or lesser degree depending on their design, but none fully supports both models simultaneously. We present a mixed-model visualization that simultaneously presents sequence and reply relationships among the messages of a conversation, making both visible at a glance. We describe the integration of the visualization into a working prototype email client. A usability study indicates that the system meets our usability goals and verifies that the visualization fully conveys both types of relationships within the messages of an email conversation.

The family window: the design and evaluation of a domestic media space

Families have a strong need to connect with their loved ones over distance. However, most technologies do not provide the same feelings of connectedness that one feels from seeing remote family members. Hence our goal was to understand if a video connection, in the form of a media space, could help families feel more connected and what design factors would be critical for its success. To answer this, we designed a video media space called the Family Window and deployed it within the homes of two families for eight months and four families for five weeks. Our results show that always-on video can lead to an increase in feelings of connectedness by providing availability awareness and opportunities for sharing everyday life. However usage and value of such media spaces hinges on close-knit relationships and control over ones autonomy.

VideoArms: Embodiments for Mixed Presence Groupware

Mixed presence groupware (MPG) allows collocated and distributed teams to work together on a shared visual workspace. Presence disparity arises in MPG because it is harder to maintain awareness of remote collaborators compared to collocated collaborators. We examine the role of one’s body in collaborative work and how it affects presence disparity, articulating four design implications for embodiments in mixed presence groupware to mitigate the effects of presence disparity: embodiments should provide local feedback; they should visually portray people’s interaction with the work surface using direct input mechanisms; they should display fine-grain movement and postures of hand gestures, and they should be positioned within the workspace. We realize and evaluate these implications with VideoArms, an embodiment technique that captures and reproduces people’s arms as they work over large displays.

Blur filtration fails to preserve privacy for home-based video conferencing

Always-on video provides rich awareness for distance-separated coworkers. Yet video can threaten privacy, especially when it captures telecommuters working at home. We evaluated video blurring, an image masking method long touted to balance privacy and awareness. Results show that video blurring is unable to balance privacy with awareness for risky situations. Reactions by participants suggest that other popular image masking techniques will be problematic as well. The design implication is that image masking techniques will not suffice for privacy protection in video-based telecommuting situations. Other context-aware privacy-protecting strategies are required, as illustrated in our prototype context-aware home media space.

Sharing conversation and sharing life: video conferencing in the home

Video conferencing is a technology that families and friends use to connect with each other over distance. However, even with such technology readily available, we still do not have a good understanding of how video conferencing systems are used by people as a part of their domestic communication practices. For this reason, we have conducted interviews with 21 adults in the United States to understand video conferencing routines in the home and to inform the design of future domestic communication technologies. Our findings illustrate the importance of discerning availability and willingness to video conference prior to calling, the need to share everyday life activities in addition to conversation, and a need for new privacy protecting strategies that focus on autonomy and solitude as opposed to confidentiality.

LINC-ing the family: the participatory design of an inkable family calendar

Families must continually organize, plan, and stay aware of the activities of their households in order to coordinate everyday life. Despite having organization schemes, many people still feel overwhelmed when it comes to family coordination. To help overcome this, we present our research efforts on LINC: an inkable family calendar designed for the kitchen. LINC was developed using a participatory design process involving interviews, paper prototyping, and a formative evaluation. Our work outlines key implications for digital family calendars and family coordination systems in general. We found that coordination is not typically done through the family calendar; rather, the family calendar is a tool that provides family members with an awareness of activities and changes that in turn enables coordination. Thus, digital family calendars should provide tools that enable families to use their own coordination routines which leverage the social affordances prominent in existing paper calendars.

Family portals: connecting families through a multifamily media space

Video conferencing allows distance-separated family members to interact somewhat akin to being together at the same place and time. Yet most video conferencing systems are designed for phone-like calls between only two locations. Using such systems for long interactions or social gatherings with multiple families is cumbersome, if not impossible. For this reason, we wanted to explore how families would make use of a video system that permitted sharing everyday life over extended periods of time between multiple locations. We designed a media space called Family Portals that provides shared video between three locations and deployed it within the homes of six families. Results show that the media space increased feelings of connectedness and the focus on a triad, in contrast to a dyad, caused new styles of interaction to emerge. Despite this, families experienced new privacy challenges and non-adoption by some family members, not previously seen in dyadic family media spaces.

Interpersonal awareness in the domestic realm

Family and friends naturally maintain an awareness of each other on an ongoing basis (e.g., knowing ones schedule, health issues) and many technologies are now being contemplated to help fulfill these needs. We use findings from a contextual study along with related work to present interpersonal awareness--a spectrum that differentiates how people desire and gather awareness for individuals across three different social groupings: home inhabitants, intimate socials, and extended socials. We compare this spectrum to workplace awareness and discuss how our study findings can be used to analyze and design domestic awareness technologies.

Time, ownership and awareness: the value of contextual locations in the home

Our goal in this paper is to clearly delineate how households currently manage communication and coordination information; this will provide practitioners and designers with a more complete view of information in the home, and how technology embedded within the home can augment communication and coordination of home inhabitants. Through contextual interviews, we identify five types of communicative information: reminders and alerts, awareness and scheduling, notices, visual displays, and resource coordination. These information types are created and understood by home inhabitants as a function of contextual locations within the home. The choice of location is important to the functioning of the home, and is highly nuanced. Location helps home inhabitants understand time: when others need to interact with that information, as well as ownership: who this information belongs to and who should receive it. It also provides them with awareness of the actions and locations of others. These findings resonate and further elaborate on work by other researchers.

The Design of a Context-Aware Home Media Space for Balancing Privacy and Awareness

Traditional techniques for balancing privacy and awareness in video media spaces, like blur filtration, have been proven to be ineffective for compromising home situations involving a media space. As such, this paper presents the rationale and prototype design of a context-aware home media space (HMS) – defined as an always-on video media space used within a home setting – that focuses on identifying plausible solutions for balancing privacy and awareness in compromising home situations. In the HMS design, users are provided with implicit and explicit control over their privacy, along with visual and audio feedback of the amount of privacy currently being maintained.