Chaime Marcuello Servós

NGOs, corporate social responsibility, and social accountability: Inditex vs. Clean Clothes

Markets and businesses are undergoing major changes as globalisation deepens. Pressure from diverse social groups, both environmental and economic, is changing the operating environment. Many corporations are interested in devising social-responsibility strategies, both as a response to outside pressures and in their own interests. Against this background, this article considers the case of Inditex, a company based in Galicia, and the ‘harassment’ to which it was subjected by Setem, the Spanish chapter of the Clean Clothes Campaign (CCC). Reviewing Setems claims leads to a better understanding of the repercussions for social systems that are now increasingly informed by external actors. The authors argue that both corporations and non-government organisations must account for the social impact of their activities.

Medio y contexto de la trabajadora social de atención primaria en Aragón

espanolEste articulo presenta los resultados preliminares de una investigacion en curso sobre el papel de las trabajadoras sociales —pues son mayoritariamente mujeres— en la ejecucion y puesta en practica de las politicas publicas en materia de servicios sociales en Aragon. A partir de un analisis del imaginario de las profesionales, recogido mediante entrevistas en profundidad, se revisan las experiencias, posiciones y valoraciones de su labor en los servicios sociales de atencion primaria aragoneses. Desde sus discursos se revisan procesos, trayectorias y situacion actual del sistema de proteccion, asi como la profesion y las expectativas respecto a ella. Las transformaciones sociales, politicas y economicas vividas en nuestro pais han marcado y configurado la labor diaria en los centros donde se gestionan estos servicios sociales. Su exito depende del buen hacer de los diferentes profesionales, donde destaca como figura esencial la trabajadora social. Es la referencia de usuarios y responsables politicos. EuskaraArtikulu honetan aztergai hartzen da Aragoiko politika publikoen arloan gizarte-zerbitzuak abian jartzerakoan emakumezko gizarte-langileen rolaren inguruko —gehienak emakumezko baitira— aribidean dagoen azterlan baten aurretiko emaitzak. Sakonean eginiko elkarrizketen bidezko profesional horien iruditeria oinarri hartuz, berrikusten dira Aragoiko oinarrizko arreta-zerbitzuetako jardueraren inguruko esperientzia, jarrera eta balorazioak. Berauen diskurtsoa baliagarri gertatzen da gizarte-babeseko sistemaren prozesu, ibilbide eta gaur eguneko egoera ezagutzeko, eta horren bitartez bai lanbidearen eguneko egoera bai dituzten itxaropenen ezaguera izateko. Gure herrialdean bizi izandako aldaketa sozial, politiko eta ekonomikoek baldintzatu eta itxuratu dute gizarte-zerbitzuak kudeatzen diren zentroetako eguneroko jarduna. Arrakastaren oinarrian dago profesional desberdinen jarduera egokia, eta horien artetik nabarmentzen da gizarte-langilearen zeregina; izan ere, berauek baitira erabiltzaile eta ardura politikoa dutenen erreferentzia.

e-Social work in practice: a case study

ABSTRACT This paper presents a theoretical reflection on e-social work by considering a case study: an intervention programme with vulnerable people, included in the services catalogue of a non-governmental organization (NGO), Zaragoza Red Cross Assembly. This programme cares for older people with a home assistance system mediated by information and communication technologies (ICTs). The digital convergence of the Spanish Red Cross and the digitalization of internal processes were accelerated by the use of ICTs as a tool in the aftermath of the 2008 crisis: first, to manage bureaucratic matters; second, to coordinate professionals and third, to interact with users. The text is divided into five sections including an introduction and final remarks. The first section describes the intervention programme and its evolution from a traditional social work vision to an e-social work perspective. The second section describes and analyses the intervention programme and the incorporation of ICTs in this NGO, over more than two decades. The third section describes professional contributions to the implementation and adaptation of social work to new social and technological circumstances and users’ requirements based on these intervention experiences.This paper presents a theoretical reflection on e-social work by considering a case study: an intervention programme with vulnerable people, included in the services catalogue of a non-governmental...