Chang Juck Suh | Researchain

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Publication

Featured researches published by Chang Juck Suh.

Journal of Korea Service Management Society | 2012

A Case Study of Utilization of Home-based Call Center as Service Innovation. - Focused on Dongbu Insurance Call Center -

Chang Juck Suh; 김효정

Journal of Korea Service Management Society | 2014

The effects of EMR on process improvement and operation performance

Chang Juck Suh; 이인태

Journal of Korea Service Management Society | 2013

Delphi Study on Profiles of Fit for Home-based Call Center -Focused Call Center Service-

Chang Juck Suh; 김효정

Journal of Korea Service Management Society | 2018

The Effects of Ethical Management on Relationship Quality, Customer Orientation and Financial Performance : Focusing on Pharmaceutical Companies

Chang Juck Suh; Seul Ki Lee; In Baek Song

Journal of Korea Service Management Society | 2018

Consumer Centered Management through Systematic VOC Operation : Focusing on LOTTE Tour’s CCM Evaluation Criteria

Chang Juck Suh; Bo Ra Lee

Journal of Korea Service Management Society | 2018

The Effects of Corporate Preference of Perceived Justice in Service Recovery on Life Insurance : Based on the Unsatisfied Customers in the Life Insurance

Chang Juck Suh; Seung Jin Kim; In Suk Lee

Journal of Korea Service Management Society | 2017

LOTTE World's Value Creation through Voice of Customer: Based on the Malcolm Baldrige Model

Chang Juck Suh; Seul Ki Lee

Journal of Korea Service Management Society | 2016

Work Process Management and Improvement in Hotel Lotte

Chang Juck Suh; Kim Jonghoon

Journal of Korea Service Management Society | 2014

SHINSEGAE's Legal and Ethical Behavior: Based on the ISO 26000 Criteria and Malcolm Baldrige Model

Chang Juck Suh; 이인태

Journal of Korea Service Management Society | 2013

A Study of Strategic Management of Bad Customer for Service Improvement - Case Study in Korea Exchange Bank Customer Center -

Chang Juck Suh; 김효정

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Collaboration

Dive into the Chang Juck Suh's collaboration.

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Archive Network Publication Hotspot Collaboration

Network

Latest external collaboration on country level. Dive into details by clicking on the dots.

Hotspot

Dive into the research topics where Chang Juck Suh is active.

Publication

Featured researches published by Chang Juck Suh.

A Case Study of Utilization of Home-based Call Center as Service Innovation. - Focused on Dongbu Insurance Call Center -

The effects of EMR on process improvement and operation performance

Delphi Study on Profiles of Fit for Home-based Call Center -Focused Call Center Service-

The Effects of Ethical Management on Relationship Quality, Customer Orientation and Financial Performance : Focusing on Pharmaceutical Companies

Consumer Centered Management through Systematic VOC Operation : Focusing on LOTTE Tour’s CCM Evaluation Criteria

The Effects of Corporate Preference of Perceived Justice in Service Recovery on Life Insurance : Based on the Unsatisfied Customers in the Life Insurance

LOTTE World's Value Creation through Voice of Customer: Based on the Malcolm Baldrige Model

Work Process Management and Improvement in Hotel Lotte

SHINSEGAE's Legal and Ethical Behavior: Based on the ISO 26000 Criteria and Malcolm Baldrige Model

A Study of Strategic Management of Bad Customer for Service Improvement - Case Study in Korea Exchange Bank Customer Center -

Collaboration

Dive into the Chang Juck Suh's collaboration.