Charles A. Bunge

The Shape of Services To Come: Values-Based Reference Service for the Largely Digital Library.

Introduction: The Man and His Work

Paraprofessionals at the Reference Desk.

Gathering and using patron and librarian perceptions of question-answering success

Ethics and the Reference Librarian

Evaluating reference service from the patron point of view: some interim national survey results

Beliefs, Attitudes, and Values of the Reference Librarian

Evaluating Reference Services and Reference Personnel:: Questions and Answers from the Literature

Library Education at Madison: The University of Wisconsin Library School: Through Its Last 25 Years.

The Philosophies and Objectives of Graduate Programs in Library and Information Studies