Chou-Kang Chiu

Understanding hospital employee job stress and turnover intentions in a practical setting

Purpose – This study seeks to fill a gap by investigating the moderating effects of LOC on each model path across internals and externals.Design/methodology/approach – The sample comprised 242 professional staff across a wide range of departments of a large organization in metropolitan Taipei, Taiwan. Following data collection, structural equation modeling is applied to conduct data analysis for confirmatory factor analysis.Findings – Test results indicate that global job satisfaction influences turnover intentions and organizational commitment is more for internals than externals. Organizational commitment influences turnover intentions similarly for both internals and externals. Furthermore, the influence of perceived job stress on job satisfaction and organizational commitment is stronger for externals than internals. Finally, leadership support influences job satisfaction more for internals than externals.Practical implications – Support for the proposed model provides encouragement for health care le...

Modeling the Relationship Among Perceived Corporate Citizenship, Firms Attractiveness, and Career Success Expectation.

Drawing on propositions from the signaling theory and expectancy theory, this study hypothesizes that the perceived corporate citizenship of job seekers positively affects a firm’s attractiveness and career success expectation. This study’s proposed research hypotheses are empirically tested using a survey of graduating MBA students seeking a job. The empirical findings show that a firm’s corporate citizenship provides a competitive advantage in attracting job seekers and fostering optimistic career success expectation. Such findings substantially complement the growing literature arguing that corporate citizenship brings firms competitive advantages without solid evidence from the perspective of recruitment and human resources. Finally, managerial implications and limitations of this study are also discussed.

Modeling Relationship Quality and Consumer Loyalty in Virtual Communities

This study examines the formation of consumer loyalty in the context of online games. The test results indicate that both satisfaction and commitment positively influence loyalty. Virtual power status, relational interacting behavior, incentive utility, and feature enhancement positively influence satisfaction, while power status, relational interacting behavior, and incentive utility also positively influence commitment. Last, the moderating effects of gender and the implications of the findings are discussed.

Understanding helping intention and its antecedents among instant messaging users

Purpose – Helping intention is an important value that holds the key to the continuous user growth of instant messaging (IM). The purpose of this study is to validate a research model that examines online helping intention from a perspective of online social capital.Design/methodology/approach – Empirical testing of this model, through a survey of employees from seven large companies, confirms some theoretical expectations of this study. Two of the seven companies are from general service industries and the other five companies are from high‐tech industries. Of the 500 questionnaires distributed to participants, 364 usable questionnaires were returned for an effective response rate of 72.8 per cent.Findings – Helping intention is influenced by reciprocity, shared narratives, centrality, and network ties, whereas commitment and shared codes and language are not significantly related to helping intention.Research limitations/implications – Based on the test results of this study, helping intention is affect...

Assessing Online Learning Ability From a Social Exchange Perspective: A Survey of Virtual Teams Within Business Organizations

Drawing on social exchange theory, this study proposes a model by postulating critical antecedents and mediators as the key drivers of online learning ability. In the model, online learning ability is affected indirectly by trust via 3 mediators simultaneously, including team commitment, task conflict, and relationship conflict, whereas trust is impacted directly by expressiveness interdependence, outcome interdependence, and task interdependence. Empirical testing of this model, by investigating the personnel of virtual teams from information technology organizations, confirms the applicability of social exchange theory in understanding online learning ability. This study contributes to the virtual team learning literature by extending social exchange theory to the rarely explored area of online learning ability of organizational teams and validating idiosyncratic drivers of online learning ability. Last, this article provides managerial implications and limitations of the research.

Exploring corporate citizenship and purchase intention: mediating effects of brand trust and corporate identification.

Corporate citizenship represents various organizational activities and status related to the organizations societal and stakeholder obligations. This study develops five different dimensions of corporate citizenship and examines the relationship between the five dimensions and purchase intention by including two key mediators. In the proposed model of this study, purchase intention is indirectly affected by economic, legal, ethical, general philanthropic, and strategic philanthropic citizenship via the mediation of corporate identification and brand trust. Empirical testing using a survey of 353 consumers from various industries confirms most of our hypothesized effects. Last, managerial implications for corporate leaders and limitations of our findings are discussed in depth.

Modeling e-loyalty: a moderated-mediation model

ABSTRACT This work proposes a research model that elaborates upon the development of e-loyalty based on the signaling theory and attachment theory. In the model, e-loyalty is indirectly related to both visual appeal and an e-tailer’s service reputation through the full mediation of trust and affection. At the same time, the relationships between trust and e-loyalty and between affection and e-loyalty are hypothetically moderated by an e-tailer’s service reputation. The proposed hypotheses of this research were empirically tested using data from working professionals in high-tech firms in terms of online retailing. This study surveyed the same research participants at two different time points, one month apart, to verify the theoretical inferences. The empirical findings herein complement the previous literature by presenting how visual appeal and an e-tailer’s service reputation simultaneously influence e-loyalty through various mediating and moderating mechanisms.

Modeling perceived job productivity and its antecedents considering gender as a moderator

Abstract This study proposes a conceptual model for examining the formation of perceived job productivity and its antecedents. In the model, leader–member exchange and job satisfaction both directly and indirectly influence perceived job productivity, with the latter effect occurring through the mediation of organizational commitment. Gender moderates each model path. The moderating effects are simultaneously tested using data from 344 engineering staff of a large Taiwanese high-tech manufacturer. Lastly, the empirical findings and their implications are discussed.

Being an excellent team: understanding how politics influence team performance

This research develops a model based on the transaction cost theory and resource allocation theory to predict how politics (i.e. autocracy and opportunism) affect team performance in technology industries. Directly related to resource adequacy, team performance is associated with top management autocracy and peer teams’ opportunism indirectly via the mediation of collective affective commitment. The relationships between collective affective commitment and team performance and between resource adequacy and team performance are moderated by top management autocracy and peer teams’ opportunism, respectively. Empirical testing of this model, by investigating personnel of work teams in high-tech firms, explores changes in politics in technology industries. Lastly, this study provides managerial implications and research limitations based on its empirical findings.

Enhancing knowledge sharing in high-tech firms: The moderating role of collectivism and power distance

Purpose The purpose of this paper is to explore the development of knowledge sharing from the perspectives of broaden-and-build theory and expectancy theory. Its research purpose is to understand how knowledge sharing is driven by such predictors as optimism, pessimism, and positive affect through their complex interactions with collectivism or power distance. In the proposed model of this study, knowledge sharing relates to optimism and pessimism via the partial mediation of positive affect. At the same time, the influence of optimism, pessimism, and positive affect on knowledge sharing are moderated by the national culture of collectivism and power distance, respectively. Design/methodology/approach This study’s hypotheses were empirically tested using data from high-tech firms across Taiwan and Malaysia. Of the 550 questionnaires provided to the research participants, 397 usable questionnaires were collected (total response rate of 72.18 percent), with 237 usable questionnaires from Taiwanese employees and 160 usable questionnaires from Malaysian employees. The data from Taiwan and Malaysia were pooled and analyzed using: confirmatory factor analysis for verifying data validity, independent sample t-tests for verifying the consistency with previous literature regarding cultural differences, and hierarchical regression analysis for testing relational and moderating effects. Findings This study demonstrates the integrated application of the broaden-and-build theory and expectancy theory for understanding optimism, pessimism, and positive affect in the development of knowledge sharing. The test results confirm that positive affect partially mediates the relationship between optimism and knowledge sharing and fully mediates the relationship between pessimism and knowledge sharing. Moreover, collectivism and power distance have significant moderating effects on most of the model paths between knowledge sharing and its predictors except for the relationship between pessimism and knowledge sharing. Originality/value This study extends the expectancy theory to justify how optimistic and pessimistic expectations are stable traits that dominate the way employees share their knowledge sharing. This study shows how collectivism and power distance of Hofstede’s cultural framework can be blended with the broaden-and-build theory and expectancy theory to jointly explain knowledge sharing. Besides, this study provides additional support to the adaptation theory of well-being that suggests psychosocial interventions, which manage to enhance well-being by leveraging positive affect, hold the promise of reducing stressful symptoms and boosting psychological resources among employees.