Christiane Spitzmüller

Personality traits and concern for privacy: an empirical study in the context of location-based services

For more than a century, concern for privacy (CFP) has co-evolved with advances in information technology. The CFP refers to the anxious sense of interest that a person has because of various types of threats to the persons state of being free from intrusion. Research studies have validated this concept and identified its consequences. For example, research has shown that the CFP can have a negative influence on the adoption of information technology; but little is known about factors likely to influence such concern. This paper attempts to fill that gap. Because privacy is said to be a part of a more general ‘right to ones personality’, we consider the so-called ‘Big Five’ personality traits (agreeableness, extraversion, emotional stability, openness to experience, and conscientiousness) as factors that can influence privacy concerns. Protection motivation theory helps us to explain this influence in the context of an emerging pervasive technology: location-based services. Using a survey-based approach, we find that agreeableness, conscientiousness, and openness to experience each affect the CFP. These results have implications for the adoption, the design, and the marketing of highly personalized new technologies.

Profiling active and passive nonrespondents to an organizational survey.

In this field study (N = 405) population profiling was introduced to examine general and specific classes of nonresponse (active vs. passive) to a satisfaction survey. The active nonrespondent group (i.e., purposeful nonresponders) was relatively small (approximately 15%). Active nonrespondents, in comparison with respondents, were less satisfied with the entity sponsoring the survey and were less conscientious. Passive nonrespondents (e.g., forgot), who represented the majority of nonrespondents, were attitudinally similar to respondents but differed with regard to personality. Nonresponse bias does not appear to be a substantive concern for satisfaction type variables--the typical core of an organizational survey. If the survey concerns topics strongly related to Conscientiousness and Agreeableness, the respondent sample may not be representative of the population.

A Lengthy Look at the Daily Grind: Time Series Analysis of Events, Mood, Stress, and Satisfaction

The present study investigated processes by which job stress and satisfaction unfold over time by examining the relations between daily stressful events, mood, and these variables. Using a Web-based daily survey of stressor events, perceived strain, mood, and job satisfaction completed by 14 university workers, 1,060 occasions of data were collected. Transfer function analysis, a multivariate version of time series analysis, was used to examine the data for relationships among the measured variables after factoring out the contaminating influences of serial dependency. Results revealed a contrast effect in which a stressful event associated positively with higher strain on the same day and associated negatively with strain on the following day. Perceived strain increased over the course of a semester for a majority of participants, suggesting that effects of stress build over time. Finally, the data were consistent with the notion that job satisfaction is a distal outcome that is mediated by perceived strain.

Shorter can Also be Better: The Abridged Job in General Scale.

The Job Descriptive Index family of job attitude measures includes the Job in General (JIG) scale, a measure of global satisfaction with one’s job. The scale was originally developed and validated by Ironson, Smith, Brannick, Gibson, and Paul. Following structured scale reduction procedures developed by Stanton, Sinar, Balzer, and Smith, the current authors developed an abridged version of the JIG for use by practitioners and researchers of organizational behavior. They report the results of three validation studies documenting the process of scale reduction and the psychometric suitability of the reduced-length scale.

A Research Model for Studying Privacy Concerns Pertaining to Location-Based Services

Location-based services (LBS) are services that take into account the geographic location of a user. With the rapid growth of mobile devices, LBS are expected to spread rapidly. While LBS promise efficiency and effectiveness gains, their use also raises fundamental privacy issues. In a market survey, 24% of the respondents mentioned that they are seriously concerned about the privacy implications of disclosing their location. Thus the focus of this paper is to understand what antecedents determine intentions to use LBS. A research model is developed that incorporates constructs, such as personality traits, task and technology characteristics, perceived privacy, trust and risk, and usefulness as antecedents of LBS usage intentions.

Personality Traits and Privacy Perceptions: An Empirical Study in the Context of Location-Based Services

Location-based services (LBS) are services that take into account the geographic location of a user. While LBS promise efficiency and effectiveness gains, their use also raises fundamental privacy issues. In this study we propose the development of a theoretical model for examining the role of personality traits in perceptions of privacy in reference to LBS. More specifically, we will develop a model that incorporates the Big Five personality traits (agreeableness, extraversion, emotional stability, openness to experience, conscientiousness), the most widely accepted framework for personality research in psychology, as well as perceptions of privacy, usefulness, risk, and trust as mediators in our model to explain behavioral intentions towards adopting LBS. We empirically test our model using a survey-based approach sampling 470 undergraduate business students.

Euthanasia-related strain and coping strategies in animal shelter employees

OBJECTIVE To identify and evaluate coping strategies advocated by experienced animal shelter workers who directly engaged in euthanizing animals. DESIGN Cross-sectional study. SAMPLE POPULATION Animal shelters across the United States in which euthanasia was conducted (5 to 100 employees/shelter). PROCEDURES With the assistance of experts associated with the Humane Society of the United States, the authors identified 88 animal shelters throughout the United States in which animal euthanasia was actively conducted and for which contact information regarding the shelter director was available. Staff at 62 animal shelters agreed to participate in the survey. Survey packets were mailed to the 62 shelter directors, who then distributed them to employees. The survey included questions regarding respondent age, level of education, and role and asked those directly involved in the euthanasia of animals to provide advice on strategies for new euthanasia technicians to deal with the related stress. Employees completed the survey and returned it by mail. Content analysis techniques were used to summarize survey responses. RESULTS Coping strategies suggested by 242 euthanasia technicians were summarized into 26 distinct coping recommendations in 8 categories: competence or skills strategies, euthanasia behavioral strategies, cognitive or self-talk strategies, emotional regulation strategies, separation strategies, get-help strategies, seek long-term solution strategies, and withdrawal strategies. CONCLUSIONS AND CLINICAL RELEVANCE Euthanizing animals is a major stressor for many animal shelter workers. Information regarding the coping strategies identified in this study may be useful for training new euthanasia technicians.

Shouldering a silent burden: The toll of dirty tasks

Dirty work involves tasks that are stigmatized owing to characteristics that the public finds disgusting, degrading, or objectionable. Conservation of resources theory suggests such experiences should induce strain and decreased work satisfaction; social identity theory suggests such work should lead to strong psychological investment in the work, among other outcomes. Integrating these two perspectives, this study hypothesizes and presents quantitative evidence from 499 animal-shelter workers, demonstrating how dirty-work engagement relates to higher levels of strain, job involvement, and reluctance to discuss work while negatively influencing work satisfaction. Additionally, this study takes a unique perspective on dirty work by focusing on dirty tasks within a dirty-work occupation. The data suggest meaningful differences between the outcomes of dirty-task frequency and dirty-task psychological salience, providing additional insight into the complexity of stigmatized occupations and ways in which future research and theory benefit as a result.

What Shelters Can Do About Euthanasia-Related Stress: An Examination of Recommendations From Those on the Front Line

Shelter employees with euthanasia responsibilities are an at-risk population for a variety of psychological and emotional ailments. This study surveyed 305 employees from 62 shelters throughout the United States to gather first-hand perspectives on what should be done to assist shelter workers in dealing with euthanasia-related stress. Researchers conducted a qualitative analysis of 359 improvement suggestions to identify broad common themes and sorted the suggestions into 26 thematic categories. The most common participant suggestion concerned management supportive-ness (13.17% of participants). Some other issues raised involved providing counseling, job rotation, assistance or more help, breaks and time off, support groups and meetings, better communication, skills-based training, stress and coping seminars, and employee appreciation and morale-boosting initiatives.

Survey Nonrespondents as Bad Soldiers: Examining the Relationship between Organizational Citizenship and Survey Response Behavior

The present paper examines whether organizational survey response behavior relates to organizational citizenship behavior (OCB). In Study 1, we examined the relationship between OCB dimensions and survey completion intentions in a field setting (n=228). In Study 2, we compared respondents and different groups of nonrespondents on OCB dimensions using an experimental design in a university setting (n=622). Survey response and OCBs were found to be related. OCB research may suffer from nonresponse bias, with organizational surveys failing to capture the opinions of those least likely to engage in OCBs.