Christina Maslach

Early predictors of job burnout and engagement.

A longitudinal study predicted changes in burnout or engagement a year later by identifying 2 types of early indicators at the initial assessment. Organizational employees (N = 466) completed measures of burnout and 6 areas of worklife at 2 times with a 1-year interval. Those people who showed an inconsistent pattern at Time 1 were more likely to change over the year than were those who did not. Among this group, those who also displayed a workplace incongruity in the area of fairness moved to burnout at Time 2, while those without this incongruity moved toward engagement. The implications of these 2 predictive indicators are discussed in terms of the enhanced ability to customize interventions for targeted groups within the workplace.

Job Burnout New Directions in Research and Intervention

Job burnout is a prolonged response to chronic emotional and interpersonal stressors on the job and is defined here by the three dimensions of exhaustion, cynicism, and sense of inefficacy. Its presence as a social problem in many human services professions was the impetus for the research that is now taking place in many countries. That research has established the complexity of the problem and has examined the individual stress experience within a larger social and organizational context of peoples response to their work. The framework, which focuses attention on the interpersonal dynamics between the worker and other people in the workplace, has yielded new insights into the sources of stress, but effective interventions have yet to be developed and evaluated.

Burnout: 35 years of research and practice

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Prevention of burnout: New perspectives.

Abstract Job burnout has long been recognized as a problem that leaves once-enthusiastic professionals feeling drained, cynical, and ineffective. This article proposes two new approaches to the prevention of burnout that focus on the interaction between personal and situational factors. The first approach, based on the Maslach multidimensional model, focuses on the exact opposite of burnout: increasing engagement with work by creating a better “fit” between the individual and the job. The second approach draws from the decision-making literature and reframes burnout in terms of how perceptions of the risk of burnout may lead to suboptimal choices that actually increase the likelihood of burning out. These new approaches provide a more direct strategy for preventing burnout than typical unidimensional “stress” models because these new approaches (1) specify criteria for evaluating outcomes and (2) focus attention on the relationship between the person and the situation rather than one or the other in isolation.

The role of sex and family variables in burnout

Two survey studies were conducted to assess the relationship of demographic variables to the experience of job burnout. Contrary to earlier hypotheses that women are more vulnerable to this form of job stress, the results show that women do slightly better than men. However, this difference is rather small, which suggests that the sex of the employee is not a major factor in burnout. Other results show that employees who were married or who had children experienced less burnout. Job category was also an important predictor. The findings are discussed in terms of sex-role socialization, sex-typed occupations, and social support systems.

AREAS OF WORKLIFE: A STRUCTURED APPROACH TO ORGANIZATIONAL PREDICTORS OF JOB BURNOUT

This chapter evaluates a model of the organizational context of burnout with direct reference to a new measure, the Areas of Worklife Scale (AWS). The model proposes a structured framework for considering six areas of worklife – workload, control, reward, community, fairness, and values – that have resonated through the literature on burnout over the previous two decades. The chapter presents extensive data on the AWS, testing a model of the six areas’ interrelationships as well as their overall relationship to the three aspects of burnout. The results of these analyses are discussed in reference to the psychometric qualities of the measure and the implications of a structured approach to work environments for future development of research on burnout. Implications for developing workplace interventions are also considered.

What have we learned about burnout and health

Abstract It has been a decade since an international group of scholars came together to discuss and debate the construct of job burnout. That conference, which took place in Krakow, Poland in 1990, was a major turning point in the development of this field. Not only did it bring together a wide range of theoretical perspectives and empirical data, it generated new directions for the work that needed to be done in the future (Schaufeli et al., 1993). Now that we are 10 years into that future, it would be worthwhile to assemble a new group of international scholars and discover what progress has been made. In essence, that is what the editors of this Special Issue have done. They have invited several of the leading burnout researchers from several continents to contribute their newest studies on this important social phenomenon. Thus this Special Issue affords us the opportunity to assess the strides that have been made since that first meeting in Krakow. So what have we now learned about burnout and its relation to health?

Use of social support : Gender and personality differences

Sex differences in social support have been explained in terms of gender differences in socialization and personality. The current research focused directly on the link between social support and gender variables. An adult, largely Caucasian sample of both sexes reported an experience in which they had received support, and were assessed on masculinity, femininity, nurturance, affiliation, autonomy, and self-confidence. The results revealed that gender, but not sex, was significantly correlated with patterns of social support. Femininity (in both sexes) was associated with seeking and receiving emotional support, and with seeking and receiving support from women. Masculinity (in both sexes) was linked only with receiving tangible support. These findings argue for the significance of femininity in promoting a more social form of well-being, and underscore the importance of studying gender directly rather than relying on sex as a proxy variable.

Understanding and Preventing Teacher Burnout: Teacher Burnout: A Research Agenda

Burnout has long been recognized as an important stress-related problem for people who work in interpersonally oriented occupations, such as the human services. In these occupations, the relationship between providers and recipients is central to the job, and the nature of the work (whether it be service, treatment, or education) can be highly emotional. Unlike unidimensional models of stress, burnout has been conceptualized in terms of three interrelated components: emotional exhaustion, depersonalization, and reduced personal accomplishment (Maslach and Jackson, 1986). Emotional exhaustion refers to feelings of being emotionally overextended and depleted of ones emotional resources; depersonalization refers to a negative, callous, or excessively detached response to other people (often the recipients of ones service or care); and reduced personal accomplishment refers to a decline in ones feelings of competence and successful achievement in ones work. In terms of outcomes, burnout has been linked to decrements in both psychological and physical well-being, and it appears to be a factor in various problem behaviors, both on the job and in the home (see Cordes and Dougherty, 1993; Schaufeli, Maslach, and Marek, 1993). Teaching shares with other human service professions the central role of working in a close relationship with recipients (i.e., students). However, teaching is unique in that these working relationships are dealt with en masse within a classroom (“batch processing”), unlike the more individual and sequential focus of other human services.

Understanding the burnout experience: recent research and its implications for psychiatry

The experience of burnout has been the focus of much research during the past few decades. Measures have been developed, as have various theoretical models, and research studies from many countries have contributed to a better understanding of the causes and consequences of this occupationally‐specific dysphoria. The majority of this work has focused on human service occupations, and particularly health care. Research on the burnout experience for psychiatrists mirrors much of the broader literature, in terms of both sources and outcomes of burnout. But it has also identified some of the unique stressors that mental health professionals face when they are dealing with especially difficult or violent clients. Current issues of particular relevance for psychiatry include the links between burnout and mental illness, the attempts to redefine burnout as simply exhaustion, and the relative dearth of evaluative research on potential interventions to treat and/or prevent burnout. Given that the treatment goal for burnout is usually to enable people to return to their job, and to be successful in their work, psychiatry could make an important contribution by identifying the treatment strategies that would be most effective in achieving that goal.