Daiane Scaraboto

Frustrated Fatshionistas: An Institutional Theory Perspective on Consumer Quests for Greater Choice in Mainstream Markets

Why and how do marginalized consumers mobilize to seek greater inclusion in and more choice from mainstream markets? We develop answers to these questions drawing on institutional theory and a qualitative investigation of Fatshionistas, plus-sized consumers who want more options from mainstream fashion marketers. Three triggers for mobilization are posited: development of a collective identity, identification of inspiring institutional entrepreneurs, and access to mobilizing institutional logics from adjacent fields. Several change strategies that reinforce institutional logics while unsettling specific institutionalized practices are identified. Our discussion highlights diverse market change dynamics that are likely when consumers are more versus less legitimate in the eyes of mainstream marketers and in instances where the changes consumers seek are more versus less consistent with prevailing institutions and logics.

At world’s end: Exploring consumer-marketer tensions in the closure of adverworlds

Abstract While extant research has primarily studied methods and measures of virtual world marketing, we examine complications that arise when marketers create and subsequently close virtual worlds. Adverworlds are virtual worlds created for marketing purposes in which consumers contribute to building a brand-centric virtual world. From a qualitative investigation of the closure of Disney’s adverworld, ‘Virtual Magic Kingdom’, we identify consumer responses to the adverworld’s closure and three areas of tension that underlie these responses: access and ownership, relationships, and communication. We identify competing consumer and marketer logics that underscore each tension and discuss how consumers negotiate the resulting conflicts. We conclude with theoretical insights into virtual worlds as sites of consumer-brand relationship and offer practitioners recommendations for closing an adverworld’s virtual doors.

Cultural influences on expectations and evaluations of service quality in emerging markets

Purpose – The purpose of this paper is to explore cultural sources of variation on consumers’ expectations and evaluations of service quality within local emerging markets. Design/methodology/approach – The authors employ a multi-method approach. The multi-method research design utilizes: first, netnography to examine foreign consumers’ blogs and online communities; second, interviews with local and foreign consumers to unveil critical incidents in service encounters; and third, an online survey of 139 foreign consumers living in Chile and 460 Chilean consumers to map differences in their expectations and evaluations of services. Findings – A general analysis of local and foreign consumers living in an emerging market reveals that these two groups do not differ significantly in their expectations of service quality. The authors also find that differences in expectations and evaluations of service quality within a local emergent market are only partially explained by aggregating consumers according to thei...

Why papers are rejected and how to get yours accepted: Advice on the construction of interpretive consumer research articles

Purpose Interpretive consumer researchers frequently devote months, if not years, to writing a new paper. Despite their best efforts, the vast majority of these papers are rejected by top academic journals. This paper aims to explain some of the key reasons that scholarly articles are rejected and illuminate how to reduce the likelihood of rejection. Design/methodology/approach This paper is a dialogical collaboration between a co-editor of the Journal of Consumer Research and two junior scholars who represent the intended audience of this paper. Each common reason for rejecting papers, labeled as Problems 1-8, is followed by precautionary measures and detailed examples, labeled as solutions. Findings The paper offers eight pieces of advice on the construction of interpretive consumer research articles: (1) Clearly indicate which theoretical conversation your paper is joining as early as possible. (2) Join a conversation that belongs in your target journal. (3) Conclude your review of the conversation with gaps, problems and questions. (4) Only ask research questions that your data can answer. (5) Build your descriptive observations about contexts into theoretical claims about concepts. (6) Explain both how things are and why things are the way that they are. (7) Illustrate your theoretical claims with data and support them with theoretical argumentation. (8) Advance the theoretical conversation in a novel and radical way. Originality/value The goal of this paper is to help interpretive consumer researchers, especially junior scholars, publish more papers in top academic journals such as the Journal of Consumer Research.

Evolving netnography: how brand auto-netnography, a netnographic sensibility, and more-than-human netnography can transform your research

The basis of netnography is rather simple. It is grounded by the principle that the perspective of an embodied, temporally, historically and culturally situated human being with anthropological training is, for purposes relating to identity, language, ritual, imagery, symbolism, subculture and many other elements that require cultural understanding, a far better analyst of people’s contemporary online experience than a disembodied algorithm programmed by statistics and marketing research scientists.1 1. Of course, computer scientists are having their day, currently. And there is no doubt that there are many macro behaviours and precise measurements which are handled far better using statistical methods operating on large decontextualised data sets than they are by human participant-observers. But that really is not the point of netnography, of this paragraph or of this special section. View all notes The fundamental positioning of netnography as a research method, its marketing-oriented point of difference, relevant to digital humanities artists, library and information scientists, sociologists, cultural anthropologists, marketing practitioners and consumer researchers alike, is also rather clear. It is that the knowledge we gain from machine understanding of human experience is often sorely limited, and the ethics of the investigatory situation fraught, no matter how large the data set, how cleverly programmed the machine learning algorithms or how extensive the public surveillance.

Holy Mary Goes ’Round: Using Object Circulation to Promote Hybrid Value Regimes in Alternative Economies

This study examines how object circulation—the recurrent transferring of objects among members of a group—can be used to foster a hybrid value regime in alternative economies. Prior research notes that alternative economies harbor multiple conceptions of what is valuable, suggesting that hybridity can help sustain alternative economies. This study mobilizes ethnographic and netnographic data to examine the circulation of singularized objects in a religion-based alternative economy in Brazil. It focuses on value creation through object circulation to shed light on the constitution of value regime hybridity. Findings explain how the governing institution in this economy—the church – fosters a hybrid value regime through promoting the creation of multiple types of value outcomes and incentivizing their intertwining. We discuss how value regime hybridity reduces tension and criticism directed at the alternative economy and promotes resource dependence among heterogeneous participants.

Materials Matter: An Exploration of the Curatorial Practices of Consumers as Collectors

Abstract Purpose The purpose of this study is to examine the interplay between the curatorial practices of consumers as collectors and the materiality of the collected objects. In particular, this study explores how the material substances of collected objects shapes curatorial practices and how the ongoing use of the collected objects challenges curatorial practices. Methodology/approach Taking advantage of the publicization of once-private collections on social media, we collect 111 YouTube videos created by plastic shoe aficionados. Drawing from visual anthropology and theorizations of materiality, we analyze consumer interactions with the objects they collect. Findings This study’s findings elucidate consumers’ interactions with the material substances of the objects they collect and demonstrate how these interactions shape the ways in which consumers curate their collections, including how they wear, care for, catalog, and display the collected objects. Research implications Our findings have implications for theorization on consumer collections, consumer identity, and consumer participation in brand communities and are relevant for consumer researchers who study the interactions and relationships between consumers and consumption objects. Originality/value This study is the first to re-examine consumers as collectors to extend and update consumer research on the curatorial practices of physical, wearable collectibles. This study sets the foundations for further research to advance our understanding of consumers as collectors as well as to illuminate other theories and aspects of consumer research that consider consumer–object interactions.

From the corset to Spanx: shapewear as a marketplace icon

ABSTRACT This article presents the marketplace icon of shapewear—clothing that changes the shape of the human body by compressing or enhancing it. The trajectory of shapewear from the highly structured corset of the sixteenth century to the elastic Spanx of the 2000s evidences how this marketplace icon has come into being. Shapewear has materialized many evolving forms of beauty standards and gender roles as it participates in body-centered market assemblages. Market actors, such as manufacturers, designers, media, celebrities, activists, physicians, and consumers, translate shapewear to materialize intentions in the female body, shaping it accordingly. Whether promoting female autonomy or oppression, shapewear stands as a marketplace icon because it has maintained stable market appeal across time and body-centered market assemblages: it shapes the female body while symbolically articulating women’s roles.

Motherhood in migration: schools as acculturation agents

ABSTRACT Motherhood roles lie at the intersection of gender, professional, family, and social identities and are highly contextualized in culture, making them particularly relevant for acculturation success. We provide an empirical example of how schools act as acculturation agents, using the experiences of career-oriented migrant mothers whose children attend elite private schools in Santiago, Chile. This study contributes to consumer acculturation research and to research on matricentric feminism, which positions mothers’ concerns as the starting point for theories, politics, and practices of empowerment. We employ Turners notion of root paradigms to discuss how schools maneuver their unique institutional agentic power, acculturating career-oriented migrant mothers and their families into a cultural framework of female domesticity and intensive mothering.

The branded and gendered Brazilian body: Material and symbolic constructions in an overlooked context

Since its first conference in 2006, CCT has been growing in size and reach. Some have noted that CCT has become much more European in the recent years, with North American and European countries taking turns to host the event.