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David Gustafson

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Publication

Featured researches published by David Gustafson.

Archive | 2005

Method and system for analyzing separated voice data of a telephonic communication between a customer and a contact center by applying a psychological behavioral model thereto

Kelly Conway; Keene Hedges Capers; Christopher Danson; Douglas Brown; David Gustafson; Roger Warford; Melissa Moore

Archive | 2006

Method and software for training a customer service representative by analysis of a telephonic interaction between a customer and a contact center

Kelly Conway; David Gustafson; Christopher Danson; Keene Hedges Capers; Douglas Brown

Archive | 2007

Method and system for automatically routing a telephonic communication base on analytic attributes associated with prior telephonic communication

Kelly Conway; Christopher Danson; Douglas Brown; David Gustafson

Archive | 2013

Optimized predictive routing and methods

Kelly Conway; David Gustafson; Douglas Brown; Michael Glen Gates; William Duane Skeen; Brendan Joyce; Christopher Danson

Archive | 2013

Customer-based interaction outcome prediction methods and system

Alain Stephan; Douglas Brown; Christopher Danson; David Gustafson

Archive | 2006

Method and software for analyzing voice data of a telephonic communication and generating a retention strategy therefrom

Kelly Conway; David Gustafson; Christopher Danson; Keene Hedges Capers; Douglas Brown

Archive | 2008

Method and system for selecting and navigating to call examples for playback or analysis

Kelly Conway; David Gustafson; Douglas Brown; Christopher Danson

Archive | 2007

Method and system for aggregating and analyzing data relating to a plurality of interactions between a customer and a contact center and generating business process analytics

Kelly Conway; David Gustafson; Douglas Brown; Christopher Danson

Archive | 2013

Real-time predictive routing

Kelly Conway; David Gustafson; Douglas Brown; Michael Glen Gates; William Duane Skeen; Brendan Joyce

Archive | 2007

Method and system for aggregating and analyzing data relating to an interaction between a customer and a contact center agent

Kelly Conway; David Gustafson; Douglas Brown; Roger Warford; Christopher Danson

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