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David P. Lane

BT Group

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Publication

Featured researches published by David P. Lane.

Archive | 2002

Dual information system for contact center users

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester

Archive | 2003

Capturing insight of superior users of a contact center

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester; Claudia Staubitz; Kevin Adams; Lesley Pickering; Paul Ritchie

Archive | 2002

Content management system for the telecommunications industry

David P. Lane; Gregory S. Reid; Timothy Ringo; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester; Claudia Staubitz; Kevin Adams; Lesley Pickering; Paul Ritchie

Archive | 2002

Communicating solution information in a knowledge management system

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester; S. William Ives

Archive | 2002

Presenting linked information in a CRM system

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester; Claudia Staubitz; Kevin Adams; Lesley Pickering; Paul Ritchie

Archive | 2002

Ensuring completeness when publishing to a content management system

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester

Archive | 2002

Dynamically ordering solutions

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester

Archive | 2002

System and method for capturing and publishing insight of contact center users whose performance is above a reference key performance indicator

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester; Claudia Staubitz; Kevin Adams; Lesley Pickering; Paul Ritchie

Archive | 2002

Testing information comprehension of contact center users

Gregory S. Reid; Timothy Ringo; David P. Lane; Elizabeth H. Lian; Daniel C. Farrell; Craig Fenton; Elise Shearing; Randy Bell; Sevasti Wong; Anthony Lingham; Audrey Forrester

Archive | 2003

Retour d'information de contenu dans un systeme de gestion de contenus a proprietaires multiples

Kevin Adams; Randy Bell; Daniel C. Farrell; Craig Fenton; Audrey Forrester; David P. Lane; Elizabeth H. Lian; Anthony Lingham; Lesley Pickering; Gregory S. Reid; Timothy Ringo; Paul Ritchie; Elise Shearing; Claudia Staubitz; Sevasti Wong

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Collaboration

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Anthony Lingham

BT Group

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Audrey Forrester

BT Group

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Craig Fenton

BT Group

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Daniel C. Farrell

BT Group

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Elise Shearing

BT Group

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Elizabeth H. Lian

BT Group

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Gregory S. Reid

BT Group

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Randy Bell

BT Group

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Sevasti Wong

BT Group

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Timothy Ringo

BT Group

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