David Weller

In Front of a Group of People

In this chapter: Preparation of material Presentation area seating lighting heating and ventilation noise Presentation Poise Pace Pitch Feedback After sales service Discussion Visual aids Post mortem

In a Formal Meeting

In this chapter: You have a contribution to make Preparation, including agendas and minutes Arriving at the meeting Being a member of the meeting the conduct of the meeting your body language making your point personalities some tricks of the trade group decisions After the meeting Formal presentations at meetings

Chairing a Discussion Group

In this chapter: You as group leader Preparation Introduction Controlling the discussion: listening, observing, thinking summaries handling people the silent person, the dominant personality, the ‘expert’, the ‘happy wanderer’, the ‘bee keeper’

Getting Off to a Good Start

In this chapter: Why is it important? Approaching other people who are: on their own in a group Other people approaching you who are: angry in a hurry senior to you on your level junior to you strangers

Asking the Boss for Something

In this chapter: Who is ‘the boss’? Assertive, not aggressive Simple requests More complicated requirements Knowing the boss Timing Presenting your case The outcome

Talking to Customers or Clients

In this chapter: Who are customers or clients? Your image — first impressions Your body language Questioning Listening Language Tone of voice Last impressions

At a Job Interview

In this chapter: Job interviews First impressions Attitude Clear thinking Speech Body language Mannerisms Conversation piece Last impressions

Showing Someone How to do Something

In this chapter: Formal instruction Job breakdown, preparation and use Giving instruction: prepare instruct put to work check

Self presentation skills

Body Language - Getting Off to a Good Start - Oral Assessment - At a Job Interview - On the Telephone - Talking to Customers or Clients - Asking the Boss for Something - Showing Someone How to do Something - In a Formal Meeting - Chairing a Discussion Group - In Front of a Group of People - Media Interviews

Receiving and Checking

When you buy something in a shop, do you ever wonder how that item came to be in the sales area ready for you to buy? Most customers are not concerned about how stock arrives at a shop and how it finds its way on to the shelves and display racks. Their only interest is in an item being available when wanted. If your shop does not have it, they will go somewhere else. Before stock items can be exposed for sale they must first be delivered, checked in and taken into stock.