Davide Storelli

Business Metrics Discovery by Business Rules

This work contributes to the results of the TEKNE projec, a project aimed at developing a framework for Business Process Management (BPM), supporting the designer with a set of performance indicators. The indicators drive the designer in estimating if the process comply to the objectives and when necessary enable re-engineering of the process. In particular this paper discuses how to derive performance indicators directly from requirements expressed in a Business Rules (BR) format.

Applying Idea Management System (IMS) Approach to Design and Implement a collaborative Environment in Public Service related open Innovation Processes

Novel ideas are the key ingredients for innovation processes, and Idea Management System (IMS) plays a prominent role in managing captured ideas from external stakeholders and internal actors within an Open Innovation process. By considering a specific case study, Lecce-Italy, we have designed and implemented a collaborative environment, which provides an ideal platform for government, citizens, etc. to share ideas and co-create the value of innovative public services in Lecce. In this study the application of IMS with six main steps, including: idea generation, idea improvement, idea selection, refinement, idea implementation, and monitoring, shows that this, remarkably, helps service providers to exploit the intellectual capital and initiatives of the regional stakeholders and citizens and assist service providers to stay in line with the needs of society. Moreover, we have developed two support tools to foster collaboration and transparency: sentiment analysis tool and gamification application.

Monitoring Business Processes in the Networked Enterprise

The Object Management Group (OMG) is promoting the Model Driven Architecture (MDA) approach to support interaction among enterprises based on business process models. Based on this approach, we discuss in this paper how to specify performance indicators among the levels with different degree of abstraction suggested in MDA. These indicators will drive the monitoring activities to check the execution of business processes involving networked enterprises. Connecting the different levels we also decrease the cost of implementing metrics as the measurement of the entities at one level can be based on the lower level.

SuperJet International case study: a business network start-up in the aeronautics industry

This chapter presents the SuperJet International case study, a start-up in the aeronautics industry characterized by a process-oriented approach and a complex and as yet evolving network of partnerships and collaborations. The chapter aims to describe the key points of the start-up process, highlighting common factors and differences compared to the TEKNE Methodology of Change, with particular reference to the second and third phase, namely, the design and deployment of new techno-organizational systems. The SuperJet International startup is presented as a case study where strategic and organizational aspects have been jointly conceived from a network-driven perspective. The chapter compares some of the guidelines of the TEKNE Methodology of Change with experiences and actual practices deriving from interviews with key players in SJI’s start-up process.

A network-oriented business modeling environment

The development of formal models related to the organizational aspects of an enterprise is fundamental when these aspects must be re-engineered and digitalized, especially when the enterprise is involved in the dynamics and value flows of a business network. Business modeling provides an opportunity to synthesize and make business processes, business rules and the structural aspects of an organization explicit, allowing business managers to control their complexity and guide an enterprise through effective decisional and strategic activities. This chapter discusses the main results of the TEKNE project in terms of software components that enable enterprises to configure, store, search and share models of any aspects of their business while leveraging standard and business-oriented technologies and languages to bridge the gap between the world of business people and IT experts and to foster effective business-to-business collaborations.

A technological infrastructure to sustain Internetworked Enterprises

In the Web 3.0 scenario, where information and services are connected by means of their semantics, organizations can improve their competitive advantage by publishing their business and service descriptions. In this scenario, Semantic Peer to Peer (P2P) can play a key role in defining dynamic and highly reconfigurable infrastructures. Organizations can share knowledge and services, using this infrastructure to move towards value networks, an emerging organizational model characterized by fluid boundaries and complex relationships. This chapter collects and defines the technological requirements and architecture of a modular and multi-Layer Peer to Peer infrastructure for SOA-based applications. This technological infrastructure, based on the combination of Semantic Web and P2P technologies, is intended to sustain Internetworked Enterprise configurations, defining a distributed registry and enabling more expressive queries and efficient routing mechanisms. The following sections focus on the overall architecture, while describing the layers that form it.