Dennis H. Ferguson

Intrapreneuring in hospitality organizations

Abstract The desire to keep employees with entrepreneurial instincts within the corporation, has led companies to implement changes which will meet the needs of these employees. One of the needed changes might be an action-oriented rather than analytically perfect decision-making environment. The organizational structure and decision-making processes of Laventhol and Horwath and Harvey Hotels, two successful American companies which foster creativity and an ‘intrapreneurial’ spirit, were studied to determine the characteristics which engender this spirit. Parallels in the company profiles were manifestations of an action-rational decision-making environment.

How Not to Automate Your Front Office

The experience of the New York Hilton is a lesson for all hoteliers who want to computer ize their operations

Analyzing Food and Labor Costs

By applying principles of cost-variance analysis long employed by manufacturing firms, restaurateurs can get a more detailed picture of their exact cost-control problems

Computers In Hotels—1973-II: A Look at the Motorola Inn-Scan System

was producing hotel systems and computers were comparatively expensive. So hotels continued to function as they traditionally have, with few changes or improvements. Now much has changed. Several companies have tried their hand at producing hotel systems. These are summarized in the February issue of this magazine in &dquo;Computers in Hotels -1973,&dquo; by Professor Thomas M. Diehl (Vol. 13, No. 4~ pp. 2-22). The emergence of the mini-computer has brought about less expensive systems. Many hotel-