Despina Kanellou

Redefining learning networks through ICT capabilities: representations, behaviours and intermediation strategies

This paper aims to shed light into the complex interaction instigated by the introduction and use of an information and communication technology (ICT) system in a learning network of small and medium-sized enterprises (SMEs) and the role of human agency in these interactions. It draws evidence from a research and technology development project where an ICT system was implemented in three established learning networks in Europe. The research looks into the representations of the system by various network actors, their behaviours and the degree to which the interaction between them results to the development of new routines in the network. The paper outlines three types of intermediation between network actors: (1) the liberal strategy, (2) the critical intervention strategy and (3) the heavyweight strategy. The strengths and weaknesses of each strategy are discussed based on the reviewed evidence.