Dian Indrayani Jambari

Electronic document and records management system implementation in Malaysia: A preliminary study of issues embracing the initiative

The Electronic Document and Records Management System (EDRMS) is a software application that manages digital information, merging both document management and records management functionality which will increase the business efficacy and deliver better accountability. Literature in the area has identified that there are issues hindering organisation from implementing EDRMS. These are not ready to change, do not possess the required knowledge and skills, lack of policy and procedure in place, not receiving support from the top management and not competent over the security and privacy matter. Malaysia which is striving into a fully developed nation by the year 2020, also embarking on EDRMS to enhance its quality of service delivery. However, not all organisations particularly in the public sector succeeded in implementing EDRMS endeavour partly due to the above mentioned problems. This study seeks to identify and validate the issues which impede the materialisation of EDRMS in Malaysia public sector. Data was collected qualitatively through literature review and interview where the latter technique involved the EDRMS experts. This study could help the Malaysia public sector to discover the issues in implementing EDRMS and to develop policies, procedures, or take appropriate actions for the smooth running of EDRMS.

Mapping Business-Aligned IT Perspective Patterns: A Practice in Public Service Organization

The articulation of business-IT strategic alignment includes its representation as strategic knowledge for organization to shape the best strategic plan. Although the complexity affects generally any organization, special concern is paramount on the business-IT strategic alignment in public service organization as efficiency of its business is fundamental to serve the best to the public. The efficiency is achievable through a well-aligned IT to business strategy. Hence, this study investigates the articulation of the alignment patterns through mapping the business-aligned IT according to public service organization’s strategic domains. The motivation is to identify and analyze the business-IT strategic alignment patterns as a significant factor to support strategic alignment evaluation. The alignment perspective patterns are mapped on a matrix developed from concepts in strategic alignment model. The established perspective patterns are valuable as an influential aspect in the re-strategy effort to increase the effectiveness of the public service performance.

Development of function-based classification model for electronic records

Development of function-based records classification from context level to decomposed diagram using IDEF0 tool.Consist of three level diagram mainly in creating records process.Case study was taken from Malaysian legal records.Classification perspectives from Information Science and Archival Science using function-based approach.Experts validation on the proposed model. Classification is central for effective and efficient records management. However, it has not been addressed accordingly since records management initiative has not received priority despite of its importance in the current information-based world. This study has attempted to propose a function-based classification for managing electronic records at public agencies in Malaysia. The study was initiated by conducting a case study at the Department of Syariah Judiciary Malaysia which serve as a snapshot study. It is a requirement to carry out the snapshot study as the information gathered is useful for proposing a functional model to be used by the public agencies in the country. A function-based classification model is then proposed since it could ease the process of classifying records for retrieval, appraisal and disposal. Function-based classification is depicted since it provides context for records rather than content other than support proactive management of records. The development of model is derived from Integration Definition for Function Modelling (IDEF0) technique and validated by experts academically and professionally. The proposed model is comprehensive, consistent, relevant-scope, customise, and flexible.