Dina Andriankaja

Challenges in Last-Mile e-Grocery Urban Distribution: Have New B2C Trends a Positive Impact on the Environment?

The business to consumer distribution services (B2C), mainly related to e-commerce, know nowadays a real boom that is sometimes accompanied by fractures. To better understand this fast-changing situation and support researchers and practitioners, this chapter proposes a scenario assessment analysis focused on the new B2C strategy trends and the joint co-ordination of e-commerce stakeholders to better optimize consumer’s delivery flows. First, the two main logistics solutions adopted by online retailers are introduced. Second, the main customer’s delivery services in France are presented. The proposed scenarios take into account the relations between urban development and B2C logistics schemes. Finally, the scenario assessment method is introduced then environmental impacts are estimated and analyzed each scenario.