Dina Natalia Prayogo

Development of coordination system model on single-supplier multi-buyer for multi-item supply chain with probabilistic demand

Nowadays, the level competition between supply chains is getting tighter and good coordination system between supply chains members is very crucial to solving the issue. Therefore, this paper will focus on a model development of coordination system between single supplier and buyers in a supply chain as a solution. Proposed optimization model designed to determine the optimal number of deliveries from a supplier to buyers in order to minimize the total cost over a planning horizon.Components of the total supply chain cost consist of transportation costs, handling costs of supplier and buyers and also stock out costs. In the proposed optimization model,the supplier can supply various types of items to retailers which item demand patterns are probabilistic. Sensitivity analysis of the proposed model was conducted to test the effect of changes in transport costs, handling costs and production capacities of the supplier. The results of the sensitivity analysis have shown a significant influence on the changes in the transportation cost, handling costs and production capacity to the decisions of the optimal numbers of product delivery for each item to the buyers.

An integrative fuzzy Kansei engineering and Kano model for logistics services

Nowadays, customer emotional needs (known as Kansei) in product and especially in services become a major concern. One of the emerging services is the logistics services. In obtaining a global competitive advantage, logistics services should understand and satisfy their customer affective impressions (Kansei). How to capture, model and analyze the customer emotions has been well structured by Kansei Engineering, equipped with Kano model to strengthen its methodology. However, its methodology lacks of the dynamics of customer perception. More specifically, there is a criticism of perceived scores on user preferences, in both perceived service quality and Kansei response, whether they represent an exact numerical value. Thus, this paper is proposed to discuss an approach of fuzzy Kansei in logistics service experiences. A case study in IT-based logistics services involving 100 subjects has been conducted. Its findings including the service gaps accompanied with prioritized improvement initiatives are discussed.