Djilali Idoughi

Adding user experience into the interactive service design loop: a persona-based approach

Approaches to service design share human–computer interactions (HCIs) commitment to developing with and for people useful, usable and accessible services. However, there has been little explicit interaction between the emerging service sciences and the interaction design communities. This article explores HCIs actual position and opportunities to service design and requirements and vice versa. We propose a design framework for service-oriented interactive systems integrating the concept of persona. This enables to extract relevant elements towards deriving the design of the main functionalities of the user interface. This framework is applied to a case study of the e-maintenance of an agro-alimentary group.

Agile & user centric SOA based service design framework applied in disaster management

This article is a first step towards bridging the gap between User-centered design and agile principles integration in order to provide service designers/developers with a comprehensive framework to the design, implementation and deployment of SOA based interactive services. This approach is applied to a typical disaster management case study to demonstrate its feasibility.

Persona comme outil de design de services interactifs: principes et exemple en e-maintenance

This research investigates the role of using persona, as a tool for modeling and analyzing user experiences (UX). Persona was first introduced in marketing research. Its main goal is a better understanding and of the user experiences. Customer or user experiences is a generic term referring here to a collection of information on user behavior, expectations, and perceptions as well as the service and user characteristics. User characteristics include knowledge, expertise, personality and demographics information. A case study on e-maintenance services illustrates how to use persona in the context of Software as a Service (SasS) engineering. SasS is a new type of packaging and deploying on demand software via the web instead of desktop or client-servers.

Towards web services oriented unified supervisory HCI

A lot of work & research has been done in HCI supervision-type industrial context, but mostly relative to control rooms and local supervision. However, many multi-site or extended and complex organisations are faced with some new challenges and trends such as supervisory systems integration and unified access of the different actors which have not been much considered so far. A service oriented solution is outlined and explained in the context of industrial supervision oriented towards to a unified and integrated supervisory HCI design. A representative supervisory scenario taken from a real case study which illustrates the approach is then described.

Design Principles of Web-based Services in Large-Scale e-Logistics Processes

Abstract E-logistics is defined to be the mechanism of automating the logistics processes and providing an integrated, end-to-end fulfillment and supply chain management service to the players of logistics processes. In this article, we take a look at the design of Web-based Services in the area of e-logistics. We describe our ongoing research investigations aimed at defining a user-centered design approach that uses the concept of persona to analyze and model the future users. It aims also at deriving a conceptual design and prototypes from the different persona. The approach has been applied to identify, define and design Web services in a large-scale complex logistics system used by a large food company.

User Experience in Service Design: A Case Study from Algeria

The design of crisis management services is crucial for emerging countries such as Algeria. It must take into account the experiences of diverse stakeholders. The authors investigate user experience (UX) practices from a service design perspective and describe a case study from Algeria exploring UX-driven service design for crisis management.

A Mashup-Based Application for the Smart City Problematic

A mashup is an application that combines data and functionalities from more than one source. It groups disparate data in ways that enable users to do new things or accomplish common tasks with newfound efficiency. The introduction of mashup applications and their increasing use by users in the field of e-Learning and e-commerce highlights new issues in a context called the “smart city”. Indeed, transportation based on private cars, public transportation services and shared bicycles need appropriate user interfaces, which can be “mashuped” to allow an integrated approach to transportation related to weather conditions, real-time traffic situations and personal preferences. These new needs for composition and combination (orchestration) of existing web services and their underlying user interfaces are good examples of mashuping. First, we provide in this paper some valuable explanations on two kinds of orchestration: service orchestration and HCI (Human Computer Interface) orchestration. Secondly, we apply this global approach to the context of “smart cities”.