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Dive into the research topics where Donald L. Amoroso is active.

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Featured researches published by Donald L. Amoroso.


Journal of Theoretical and Applied Electronic Commerce Research | 2012

Building a research model for mobile wallet consumer adoption: the case of mobile Suica in Japan

Donald L. Amoroso; Remy Magnier-Watanabe

The growth of mobile commerce, or the purchase of services or goods using mobile technology, heavily depends on the availability, reliability, and acceptance of mobile wallet systems. Although several researchers have attempted to create models on the acceptance of such mobile payment systems, no single comprehensive framework has yet emerged. Based upon a broad literature review of mobile technology adoption, a comprehensive model integrating eleven key consumer-related variables affecting the adoption of mobile payment systems is proposed. This model, based on established theoretical underpinnings originally established in the technology acceptance literature, extends existing frameworks by including attractiveness of alternatives and by proposing relationships between the key constructs. Japan is at the forefront of such technology and a number of domestic companies have been effectively developing and marketing mobile wallets for some time. Using this proposed framework, we present the case of the successful adoption of Mobile Suica in Japan, which can serve as a model for the rapid diffusion of such payment systems for other countries where adoption has been unexpectedly slow.


International Journal of E-adoption | 2009

Measuring the Acceptance of Internet Technology by Consumers

Donald L. Amoroso; Scott Hunsinger

This research reviews studies using the Technology Acceptance Model (TAM) to create a modified model and instrument to study the acceptance of Internet technology by consumers. We developed a modified TAM for the acceptance of Internet-based technologies by consumers. We retained the original constructs from the TAM and included additional constructs from previous literature including gender, experience, complexity, and voluntariness. We developed a survey instrument using existing scales from prior TAM instruments and modified them where appropriate. The instrument yielded respectable reliability and construct validity. The findings suggest that the modified TAM is a good predictor of consumer behavior in using the Internet. We found that attitude toward using the Internet acts as a strong predictor of behavioral intention to use, and actual usage of Internet technologies. Future researchers can use the resultant instrument to test how consumers adopt and accept Internet-based applications.


International Journal of Information Management | 2017

The mediating effects of habit on continuance intention

Donald L. Amoroso; Ricardo A. Lim

Consumer attitudes are stronger predictors of continuance intention, with or without any mediation effects from habit.Consumer satisfaction was moderated by habit; which means that consumers can enhance their level of satisfaction by developing a habit.Formed habits and aversion to change seem positively correlated to satisfaction: as one becomes more satisfied, one feels habit.Habit is a stronger predictor of intention than satisfaction.Consumers, all things held equal, default to habit; in the absence of rational data, or given beliefs that competitors are largely undifferentiated, consumers continue to use the same product. How do the behavioral-cognitive-emotional constructs of attitude, satisfaction, and habit drive consumer continuance intention of incumbent mobile technologies? From a survey of 528 consumers, we ran two structural equation models: model #1 is a base model of direct effects of attitudes and satisfaction on continuance intention; model #2 adds habit as a mediator variable. We show that consumer attitudes are stronger predictors of continuance intention, without mediation effects from habit. Consumer satisfaction only weakly predicts continuance intention and is mediated by habit. While satisfaction is correlated with consumer attitude, and satisfaction is correlated with habit, consumer attitudes seem unrelated to any habits. Attitude seems to be the strongest determinant of continuance intention; second, in the absence of compelling rational data, or given beliefs that competitors are largely undifferentiated, consumers might continue using the same product. Such complex interactions between variables may not be adequately captured in a straightforward variance model, however this study extends research in habit and continuance intention and provides for future research exploring the importance of habit over satisfaction and predominance of consumer attitudes in predicting continuance intention.


hawaii international conference on system sciences | 2006

An Analysis of the Acceptance of File Sharing Technologies by Music Consumers

Donald L. Amoroso; Yi (Maggie) Guo

The Internet provides for an incredible simplification and cost reduction of music distribution. However, the music industry has placed the blame on free music downloading on the Internet and on other computer technologies of music reproduction for the continued decrease in record sales. On the other hand, although abundant research has examined the online consumer behavior, few studies investigate the usage of Peer-to-Peer (P2P) file sharing technology by music consumers. In order to understand better this phenomenon of music downloading, the authors of this paper took the perspective of music consumers and conducted a survey of university students concerning their habits with respect to music downloading and its impact on buying compact disks (CDs). The proposed research model extended the Technology Acceptance Model (TAM). Data analysis partially supported the model.


hawaii international conference on system sciences | 2001

Moving the organization to convergent technologies: e-business and wireless

Donald L. Amoroso; James C. Brancheau

The papers in this minitrack focus around the strategic uses of convergent technologies that clearly dictate the need for organizational readiness. e-Business models, strategic partnership alliances, technology-focused solutions, staffing, and methodologies are all part of an evolving organizational model needed to capitalize on fast moving information technologies. Emerging technologies are rolling in as ?waves? and it is important to predict new technology waves as well as to anticipate organizational changes around the advantageous opportunities created by these waves.Research needs to be developed in the areas that foster (1) e-business organizational models, (2) identifying key technologies, (3) fostering partnerships in the e-business space, (4) implementing e-builder methodologies, (5) garnering e-business functionality, (6) building organizational staff for the e-business space, (7) managing the investment value of convergent technologies, (8) integrating corporate infrastructure with back-office technologies, (9) generating new e-business marketing initiatives, (10) developing broadband and wireless technology solutions, (11) building TV and wireless product sets into corporate performance measures, and (12) predicting industry convergence of technologies integrated into liquid content.The first paper entitled ?Mobile Agent to User Interaction? by Mihailescu, Gamage, and Kendall offers a discussion of mobile, wireless hand-held devices where e-commerce applications can offer multi-platform development opportunities. The framework for development deals with keeping track of mobile agents and mobile users and evolving the applications functionality and appearance. The research identifies the factors affecting the type of user interaction. The MAUI framework offers a solid infrastructure for allowing mobile agents to generate customized user interfaces dynamically.The second paper entitled ?Understanding the Personal Competencies of IS Support Experts: Moving Toward the e-Business Future? by Nelson, Nelson, and Ghods studies the personal competencies required of IS support personnel to succeed in a non-development oriented IS organization. Two different types of organizations are compared: large, brick and mortar organizations and those moving to the web more quickly. The findings indicate that the personal competencies of these organizations are quite different using causal mapping. This paper was nominated for the best paper award.The third paper entitled ?The Human Face of Electronic Business: From Component Supplier to Strategic Business Partner through IT-Supported Networks? by Wennberg and Ronnback discuss the move toward partnering and relationship management due to the e-business practices. This research explores the web-based communication platform that facilitates the integration between companies within a business network with the objective to increase communication internally and externally in order to gain competitive advantages in the marketplace. The need to enhance the partnering relationships within the organization was found to be the differentiation factor.The fourth paper entitled ?Exploring Mobile eCommerce in Geographical Bound Retailing? by Eklund and Pessi explores how mobile e-commerce services map to customer requirements in geographical bound retailing using a WineGuide application adapted to mobile phones. The findings of this study indicate that the full potential of mobile e-commerce services can be established through a complete e-commerce transaction implementation via the mobile phone that links with the remote controller. The researchers offer consideration around emerging WAP technologies around consumer value.


International Journal of Customer Relationship Marketing and Management | 2017

The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention

Donald L. Amoroso; Pajaree Ackaradejruangsri; Ricardo A. Lim

This study builds on existing loyalty literature and theories, and extends to include consumer attitudes impact on continuous intention and loyalty based on relationship marketing and information systems. Three structural equation models built from a survey of 458 mobile Thai consumers revealed that inertia was the strongest factor among all constructs in predicting consumer loyalty and continuance intention, either as mediator or antecedent. Support was found for all of the hypothesized relationships for consumers using mobile wallet apps, except for the path between loyalty and continuance intention. Though the direct effects of consumer attitudes were more or less constant, satisfaction became insignificant when inertia acted as a mediator. As an antecedent to both consumer attitudes and satisfaction, inertia significantly increased the explanatory power of continuance intention and loyalty. This study provides new insights into factors that influence loyalty and continuance intention in the context of mobile wallet applications. The Impact of Inertia as Mediator and Antecedent on Consumer Loyalty and Continuance Intention


acm southeast regional conference | 2011

Inter-disciplinary doctor of science with computer science and information systems

Donald L. Amoroso

This work discusses the design of an inter-disciplinary doctoral program with Computer Science and Information Systems. By combining the strengths of the two related disciplines, the design capitalizes on areas of overlapping expertise, combining the technical understanding of computer science with the innovation and business-focused areas to meet the needs of high-tech employers and innovators. Computing its application to an organization is unique in that the technology itself can be an innovative product with a competitive advantage in the marketplace, and also the application of computing technology to an organization can improve its business processes to yield a competitive advantage through lowered operating ratio, accelerated processes, and opportunity agility.


International Journal of E-services and Mobile Applications | 2017

How Consumer Attitudes Improve Repurchase Intention

Donald L. Amoroso; Pajaree Ackaradejruangsri

In this research, we study factors such as perceived ease of use, perceived usefulness and personal innovativeness in order to understand the consumer attitude construct to affect loyalty, satisfaction and repurchasing intention of mobile wallet applications in Thailand. We developed a research model based upon previous research where we propose and examine seven constructs. In general, thirteen out of fifteen hypotheses are supported by variables related to mobile technology adoption, usage and retention with the 461 Thai consumers sampled. Personal innovativeness, perceived usefulness, and perceived ease of use strongly loaded on consumer attitudes for mobile wallet applications as originally hypothesized. It was found that consumer attitudes are the key factor that drives satisfaction, increases loyalty and improves repurchase intention of mobile wallet applications in Thailand.


hawaii international conference on system sciences | 2009

UNDERSTANDING MUSIC SHARING IN RUSSIA

Donald L. Amoroso; Tonia Durfee

This paper reviews attitudes toward acceptance and usability of file sharing for music downloading in Russia. There is a significant issue with respect to the copyright law legislation and enforcement. Since infrastructure, market conditions, social and economical situations in developing countries are different from those of developed countries, we decided to apply a well establish theory to a new population. We surveyed 67 young Russian people in terms of their attitudes, perceptions, and technology use for music downloading. As a general model, over 52% amount of variance was explained for in behavioral intention. However, perceived ease of use was not found to be significant or have any predictive power for behavioral intention. More importantly, external variables related to age, gender, Internet connection, and education were not found to have influence on any of the hypothesized variables. This study makes a first step at examining the way music downloading technologies are used in Russia.


hawaii international conference on system sciences | 2005

Moving toward an Infomediary Competitive Niche at ConVis: A Case Study in Strategy and Implementation of e-Business Technologies in the Tourism Industry

Donald L. Amoroso; Christine Shimasaki; Reint Reinders

This paper is a case analysis that describes an organization’s entry into the e-business world by determining the best competitive entrance point. Based upon a market analysis of its members using established research instruments in travel and leisure industry studies, a model of member satisfaction and retention was developed and tested using the San Diego Convention and Visitors Bureau (ConVis) members. The model suggested that ConVis focus on enhancing overall satisfaction with an infomediary positioning in providing benefits and value. The study results show related variables impacting the overall satisfaction and retention of ConVis members including perceived value, benefits, and beliefs regarding tourism in San Diego. Consequently, ConVis developed the iLeads project where they moved leads for potential consumer business directly to hoteliers and members via access on their Website. The result is a highly successful information system development effort that enabled ConVis to make a niche positioning possible using e-business technology.

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Solomon Negash

Kennesaw State University

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Mikako Ogawa

Tokyo University of Marine Science and Technology

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Antonina Durfee

Appalachian State University

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Scott Hunsinger

Appalachian State University

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George M. Giaglis

Athens University of Economics and Business

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Zahir Irani

University of Bradford

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James C. Brancheau

University of Colorado Boulder

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Pamila Dembla

Kennesaw State University

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