Doug Mahar

Investigating users’ intuitive interaction with complex artefacts

This paper examines the role of intuition in the way that people operate unfamiliar devices. Intuition is a type of cognitive processing that is often non-conscious and utilises stored experiential knowledge. Intuitive interaction involves the use of knowledge gained from other products and/or experiences. Two initial experimental studies revealed that prior exposure to products employing similar features helped participants to complete set tasks more quickly and intuitively, and that familiar features were intuitively used more often than unfamiliar ones. A third experiment confirmed that performance is affected by a persons level of familiarity with similar technologies, and also revealed that appearance (shape, size and labelling of features) seems to be the variable that most affects time spent on a task and intuitive uses during that time. Age also seems to have an effect. These results and their implications are discussed.

The role of fluid and emotional intelligence in malingering

The purpose of the present study was to examine the role of fluid (gf), social (SI) and emotional intelligence (EI) in faking the Beck Depression Inventory (2nd ed., BDI-II). Twenty-two students and 26 non-students completed Raven’s Advanced Progressive Matrices (APM), a social insight test, the Schutte et al. self-report EI scale, and the BDI-II under honest and faking instructions. Results were consistent with a new model of successful faking, in which a participant’s original response must be manipulated into a strategic response, which must match diagnostic criteria. As hypothesised, the BDI-II could be faked, and gf was not related to faking ability. Counter to expectations, however, SI and EI were not related to faking ability. A second study explored why EI failed to facilitate faking. Forty-nine students and 50 non-students completed the EI measure, the Marlowe-Crown Scale and the Levenson et al. Psychopathy Scale. As hypothesised, EI was negatively correlated with psychopathy, but EI showed no relationship with socially desirable responding. It was concluded that in the first experiment, high-EI people did fake effectively, but high-psychopathy people (who had low EI) were also faking effectively, resulting in a distribution that showed no advantage to high EI individuals.

The effects of cognitive ageing on use of complex interfaces

This paper discusses an experiment investigating the effects of cognitive ageing and prior-experience with technology on using complex interfaces intuitively. Overall 37 participants, between the ages of 18 to 83, participated in this study. All participants were assessed for their cognitive abilities and prior-experience with technology. It was anticipated that the Central Executive function (a component of Working Memory) would emerge as one of the important cognitive functions in using complex interfaces. This was found to be the case with the strongest negative correlation occurring between sustained attention (one of the functions of the Central Executive), the time to complete the task and number of errors made by the participants.

Theoretical examination of the effects of anxiety and electronic performance monitoring on behavioural biometric security systems

Abstract Computerised biometric systems are automated methods of verifying or recognising the identity of a user on the basis of some physiological characteristic, like a fingerprint or some aspects of behaviour such as keystroke patterns. Behaviourally based biometric systems include signature, speaker and keystroke verification. The investigation of psychological factors which might impact on the efficiency of a behavioural biometric computer security monitoring system has to our knowledge not been conducted. Of particular concern in the present paper are the potential effects of state anxiety on individuals physiological and performance responses. It is suggested that in a behaviourally based biometric computer security monitoring system, state anxiety may have sufficient effects to alter typical physiological and performance responses, resulting in an increased risk of security challenges, interruption of work-flow and resultant poor performance. It is also proposed that behaviourally based biometric systems may have the potential to be used as electronic performance monitoring systems, and typical responses to such systems need to be examined when developing and implementing any behaviourally based biometric security system.

Older adults, interface experience and cognitive decline

This paper describes an experiment undertaken to investigate intuitive interaction, particularly in older adults. Previous work has shown that intuitive interaction relies on past experience, and has also suggested that older people demonstrate less intuitive uses and slower times when completing set tasks with various devices. Similarly, this experiment showed that past experience with relevant products allowed people to use the interfaces of two different microwaves more quickly and intuitively. It also revealed that certain aspects of cognitive decline related to aging, such as central executive function, have more impact on time, correct uses and intuitive uses than chronological age. Implications of these results are discussed.

Spirituality and attitudes towards Nature in the Pacific Islands: insights for enabling climate-change adaptation

A sample of 1226 students at the University of the South Pacific, the premier tertiary institution in the Pacific Islands, answered a range of questions intended to understand future island decision-makers’ attitudes towards Nature and concern about climate change. Questions asking about church attendance show that the vast majority of participants have spiritual values that explain their feelings of connectedness to Nature which in turn may account for high levels of pessimism about the current state of the global/Pacific environment. Concern about climate change as a future livelihood stressor in the Pacific region is ubiquitous at both societal and personal levels. While participants exhibited a degree of understanding matching objective rankings about the vulnerability of their home islands/countries, a spatial optimism bias was evident in which ‘other places’ were invariably regarded as ‘worse’. Through their views on climate change concern, respondents also favoured a psychological distancing of environmental risk in which ‘other places’ were perceived as more exposed than familiar ones. Influence from spirituality is implicated in both findings. Most interventions intended to reduce exposure to environmental risk and to enable effective and sustainable adaptation to climate change in the Pacific Islands region have failed to acknowledge influences on decisionmaking of spirituality and connectedness to Nature. Messages that stress environmental conservation and stewardship, particularly if communicated within familiar and respected religious contexts, are likely to be more successful than secular ones.

Ageing, Technology Anxiety and Intuitive Use of Complex Interfaces

This paper presents the outcome of a study that investigated the relationships between technology prior experience, self-efficacy, technology anxiety, complexity of interface (nested versus flat) and intuitive use in older people. The findings show that, as expected, older people took less time to complete the task on the interface that used a flat structure when compared to the interface that used a complex nested structure. All age groups also used the flat interface more intuitively. However, contrary to what was hypothesised, older age groups did better under anxious conditions. Interestingly, older participants did not make significantly more errors compared with younger age groups on either interface structures.

Can social intelligence be measured? Psychometric properties of the Tromsø Social Intelligence Scale – English Version

Despite its intuitive appeal as a construct relevant to a number of psychological outcomes, adequate operationalisation of social intelligence has been problematic for researchers. This research aimed to extend the understanding of the measurement of social intelligence by investigating the psychometric properties of the English version of Tromso Social Intelligence Scale by Silvera, Martinussen and Dahl. Factor analysis (N=328; Maximum Likelihood with Promax rotation) revealed three clear factors that paralleled the original Norwegian measure: social skills, social information processing and social awareness. Construct validity was also examined (N=116). As predicted, social intelligence was strongly and significantly related to political skill, emotional intelligence (EI) and empathy in both males and females. In addition, as predicted, there were weak relationships with social desirability; however, for males, there was no relationship between social intelligence and social desirability. Internal relia...

Pacific Islanders’ understanding of climate change: Where do they source information and to what extent do they trust it?

The experience of environmental stress and attitudes towards climate change was explored for 1226 students at the University of the South Pacific, the foremost tertiary institution serving the independent nations of the Pacific. Students sourced information regarding climate change from media including television, radio, and newspapers; the community (typically via their village, church, and extended family); the University and their friends; and in addition to regional agencies such as the Pacific Community. Most students concluded that they could not believe all of the informations provided by these sources. The findings demonstrate that most students—the future elite of the region—rank global environmental change as the highest future risk. Although nearly all respondents believed that climate change was happening, more than half of respondents believed that the risk was exaggerated and only one-third believed that science would find an answer, suggesting a lack of trust in scientific sources of information. Results also showed that these attitudes varied across demographic factors such as age, region, and gender. The understanding of contemporary attitudes towards global environmental change among a cohort that is likely to include future national leaders in the Pacific Islands region presents unique opportunities for long-range planning of intervention and support strategies. Of particular note for effective intervention and support is the breadth and trustworthiness of various information sources including Pacific Island leaders.

Driven by distraction: investigating the effects of anxiety on driving performance using the Attentional Control Theory

This study investigates the effects of trait anxiety on self-reported driving behaviours through its negative impacts on Central Executive functions. Following a self-report study that found trait anxiety to be significantly related to driving behaviours, the present study extended the predictions of Eysenck and Calvo’s Attentional Control Theory, proposing that anxiety affects driving behaviours, in particular driving lapses, through its impact across the Central Executive. Seventy-five Australian drivers participated in the study, completing the Parametric Go/No-Go and n-back tasks, as well as the State-Trait Anxiety Inventory and the Driving Behaviour Questionnaire. While both trait anxiety and processing efficiency of the Central Executive was found to significantly predict driving lapses, trait anxiety remained a strong predictor of driving lapses after processing efficiency was controlled for. It is concluded that while processing efficiency of the central Executive is a key determinant of driving lapses, another Central Executive function that is closer to the driving lapses in the trait anxiety – driving lapses relationship may be needed. Suggestions regarding how to improve future trait anxiety – driving behaviours research are discussed.