Dubem I. Ikediashi

Analysis of risks associated with facilities management outsourcing

Purpose – The purpose of this study is to analyse the risk factors associated with outsourcing of facilities management (FM) services.Design/methodology/approach – The study administered questionnaires on 146 registered members of International Facilities Management Association (IFMA), Nigeria chapter, who carry out their professional practice in Lagos, Nigeria. The survey, conducted in February, 2011 targeted facilities managers, property managers, maintenance officers and procurement officers cutting across the three levels of management. A total of 61 of them returned valid questionnaires, giving a response rate of 41.8 percent.Findings – Findings reveal that “poor quality of services” was rated the most critical risk factor associated with facilities management outsourcing, while “security” and “inexperience” closely followed in that order. Also, there was no significant difference in the rankings of the stakeholders on more than 75 percent of the factors.Research limitations/implications – Most pract...

Structural equation model for analysing critical risks associated with facilities management outsourcing and its impact on firm performance

Purpose – This study aimed to develop and empirically test a structural equation model for investigating risk factors associated with outsourcing of facilities management (FM) services and its impact on firm performance (FP). Design/methodology/approach – Using data derived from an earlier study, a conceptual model was hypothesized and empirically tested to clarify causal relationships between risk variables and how they influence FP. Findings – Supported by empirical evidence, the study established that only vendor risk variables have marginal impact on FP. There were however significant positive relationship between vendor risks factors and relationship risk factors, client based factors (CBF) and relationship risk factors, client based risks and vendor related risks, and contract risks factors and relationship risk. Practical implications – The final structural equation model has revealed key risk components that would require standard mitigation measures in order to achieve outsourcing success in the ...

An Evaluation of Personnel Training Policies of Construction Companies in Nigeria

Abstract Construction companies are the engines that propel the construction sector of any nation’s economy, and are therefore expected to vigorously train their workforce to effectively match this responsibility. This study investigates the personnel training policies of construction companies in Nigeria. Structured questionnaire was used to collect data from two categories of respondents namely, the technical and managerial personnel using simple random sampling technique. They were analyzed using the basic descriptive and inferential statistical tools. Spearman rank correlation was used to test the level of agreement between the two categories of personnel on the methods of training in their companies. Findings reveal among others that there is a disparity in the training policies of most companies regarding both categories of staff and did not favour the technical personnel. On-the-job training is the most effective method of staff development in the companies. The research has provided insight into key areas that require urgent action at the strategic level of management. Specifically, it has brought into focus perceived disparity between the level of training accorded the lower and higher cadre personnel.

An investigation on policy direction and drivers for sustainable facilities management practice in Nigeria

Purpose – The purpose of this paper is to investigate the state of sustainable facilities management (FM) practice in Nigeria particularly, as it relates to the sustainability policy and key drivers for sustainable FM practice among corporate organisations in Nigeria. Design/methodology/approach – The paper relied on data derived from a survey of 58 respondents (facilities managers and other top managers who have FM portfolios) representing 58 corporate organisations registered with Nigeria’s corporate affairs commission and interview sections in a case-study setting with three interviewees representing three corporate establishments in Nigeria. Findings – Findings identified health and safety, waste management and flexible working environment as the three main sustainability policy directions, in that order, while sustainability policy on biodiversity, urbanisation and forestation were the three least rated. Furthermore, the key drivers for sustainable FM practice are corporate image, job creation and wa...

Key Performance Indicators of Design and Build Projects in Nigeria

Abstract The Nigerian Construction Industry has witnessed the evolution of many procurement systems including Design-Build, mainly due to perceived failures of the one-way traditional Design approach. The study, therefore, aims to develop a set of key performance indicators for measuring Design and Build projects in Nigeria. The specific objectives are to determine the key performance indicators for Design-Build projects, examine the importance of these indicators on performance outcomes of Design-Build projects and ascertain the degree of agreement among the key stakeholders on the indicators. In the study, a set of key performance indicators were identified from a literature search and subjected to the views and opinions of respondents using a structured questionnaire. Ninety-seven copies of the questionnaire representing 64% were received and analyzed using descriptive and inferential statistical tools. Findings reveal that eight Key Performance Indicators were identified. They are among others, job cost reporting, time performance and quality of work in that order. Also, eight most important Key Performance Indicators were also found to be relevant. They include among others, Health and Safety, Quality of Work and Cost per Unit. Besides, test of agreement conducted using Mann Whitney U test indicate that there was no significant difference in the rankings of time performance, Turnover, Rework/Quality of work among others while there was significant difference in the rankings of cost per/unit, job cost reporting, health and safety among others. It was recommended among others, that fundamental changes be made to reduce the high cost overruns associated with Design-Build projects.

Significant factors influencing outsourcing decision for facilities management (FM) services: A study on Nigeria’s public hospitals

Purpose – The purpose of this paper is to investigate and conceptualise significant factors influencing decision to outsource facilities management (FM) services in Nigeria’s public hospitals. Design/methodology/approach – Data for this study were collected using a cross-sectional questionnaire survey. A total of 85 responses were received from the six states comprising the study area while 11 of them were discarded due to missing data resulting in 74 usable responses. This gave an overall response rate of 61 per cent. Data collected were analysed using descriptive and inferential statistics as well as principal component analysis. Findings – Findings revealed that 25 of the 31 factors were significant in explaining the decision to outsource FM service in Nigeria’s public hospitals; while 15 of them grouped into six broad categories were selected based on their factor loadings during further analysis. Besides, it was also established from the study that “to improve performance standard”, “to improve quali...

Outsourcing of facilities management (FM) services in public hospitals

Purpose – The purpose of this paper is to extend the body of knowledge on health care facilities management (FM) by investigating the extent to which public hospitals in Nigeria have fared in terms of outsourced FM services. Design/methodology/approach – The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 74 respondents representing 74 hospitals, while 3 of the 74 hospitals involved in the QS were selected based on their willingness to enter the case study interview. Data collected were analysed using descriptive statistics (QS) and using narrative techniques by discussing themes, sub-themes and interconnecting themes through a chronology of events, as in grounded theory. Findings – Findings revealed that most public hospitals do not have a policy framework for outsourcing in general and FM services in particular, giving room for duplication of functions and non-establishment of functional FM units to handle FM activities, while six FM se...

Significant risk factors associated with facilities management (FM) outsourcing: A study on Nigeria’s public hospitals

Purpose – The purpose of this paper is to extend the body of knowledge on healthcare facilities management (FM) by investigating the risks associated with outsourcing of FM services in hospitals. Design/methodology/approach – The paper relied on two strands of methodology common with pragmatic research. Questionnaire survey (QS) used data from 208 respondents representing ten hospitals while three out of the ten hospitals involved in the QS were selected based on their willingness to enter the case study (CS) interview. Data collected were analysed using descriptive and inferential statistics for QS and using narrative techniques by discussing themes, sub-themes for the CS. Findings – Findings established 24 out of the 35 risk factors as critical, four factors as somehow critical, and five factors as not critical. Besides, nine risk factors were found to be significantly loaded on the five risk categories. The rank analysis also revealed that the top five critical risk factors are: inexperience and lack o...

Service quality and user satisfaction of outsourced facilities management (FM) services in Nigeria’s public hospitals

Purpose – The purpose of this paper is to explore the concepts of satisfaction and service quality of outsourced facilities management (FM) services. Design/methodology/approach – An empirical survey of 208 stakeholders in Nigeria’s hospitals was used to first, assess the level of satisfaction of users of outsourced FM services and second, validate a conceptual model using the structural equation modelling (SEM) methodology. Findings – Findings show that the three top services are cleaning (6.17), security (6.01) and landscape maintenance (5.73) while the least rated service is the plant maintenance and their personnel. The result also indicates that all six hypotheses were supported by the service quality satisfaction model structural equation model, meaning that quality attributes depicted by the outsourced FM services is antecedent to overall satisfaction. Specifically, “security services to overall satisfaction” received the highest path loading of 0.88, and was closely followed by “cleaning services ...

Modelling the impact of outsourcing decisions on facilities management service-level performance: a case of Nigeria’s public hospitals

The evolving trends within the facilities management (FM) domain over the past decades mean that it is becoming increasingly complex while the interrelationship between FM services provision and the decision to outsource has added more pressure to the issue of strategic decision management in FM. Using data from Nigeria’s public hospitals, a developed conceptual model is tested in an attempt to understand the underlying attributes of outsourcing decisions and their links to FM services performance. The hypothesized model employs structural equation modelling (SEM) methodology to examine the relationships between five latent constructs of the outsourcing decision and their relative impact on FM services performance. Findings reveal that quality consideration is one of the most significant drivers impacting on service performance of FM services in hospitals. What is surprising, however, is the rejection of the proposition that strategy-related factors impact on service-level performance while social factors do not have a significant impact on service-level performance. It is hoped that these findings will contribute to the current methodological literature on the use of SEM for analysing complex interactions within the FM industry domain while they will avail practitioners of the key components of the outsourcing decision that are having the most significant impact on service performance.