E. Vance Wilson

Perceived effectiveness of interpersonal persuasion strategies in computer-mediated communication ☆

Abstract This paper investigates interpersonal persuasion strategies in computer-mediated communication (CMC), a topic that has received little prior attention. Significant differences were found in perceived effectiveness of asynchronous, text-based CMC vs. face-to-face communication (FTFC) for achieving interpersonal persuasion in general and for applying persuasion strategies of reward, punishment, logic, and emotion. Findings of the study indicate that different persuasion strategies are emphasized in CMC than in FTFC, implying that need to persuade is an important factor in choosing effective media for a given communication.

Email winners and losers

Its more difficult than you think to predict when sending email will advance your personal interests, help you get ahead at work, or improve your social life.

ExamNet asynchronous learning network: augmenting face-to-face courses with student-developed exam questions

Abstract This paper investigates how students’ attitude and performance are affected by using an asynchronous learning network (ALN) to augment exams in a traditional lecture/lab course. Students used the ExamNet ALN to create, critique, and revise a database of questions that subsequently was drawn upon for course exams. Overall, students considered ExamNet to be useful and important in understanding course material, reviewing for exams, and succeeding in the course. Most found the process of developing exam questions to be intrinsically motivating and an interesting part of the course.

A standards framework for academic e-advising services

E-advising services provide a mechanism for using the internet to provide many aspects of academic advising. Benefits include the ability to offer advising to off-campus students enrolled in distance learning programmes and increase advising opportunities for on-campus students. Currently, little standardisation exists among e-advising programmes, and there are indications that initial development of e-advising systems is unstructured and atheoretical. This paper presents a standards framework for e-advising services that is based on theories of communication needs. The framework provides a guide to developing e-advising standards that are flexible to needs of advisees, advisors, and administrators.

The Role of Privacy Risk in IT Acceptance: An Empirical Study

Privacy risk is increasingly entering the public consciousness when using information technologies. To gain insight into the role of risk in the technology adoption process, we studied the use of information systems for student registration and schedule management at a major U.S. university. We further extended the technology acceptance model (TAM) to include perceptual measures of privacy risk harm and privacy risk likelihood, which apply to the extended model and predict students’ intentions to use technology. Privacy risk factors are found to negatively influence intention and contribute substantially to model predictiveness. This finding underlines the growing importance of privacy risk in the use of information technology.

Building Better E-Health Through a Personal Health Informatics Pedagogy

E-health use is increasing worldwide, but no current e-health paradigm fulfills the complete range of user needs for online health services. This dilemma clouds a number of issues surrounding e-health, as promoters of e-commerce, personal health records, and consumer health informatics paradigms attempt to create encompassing e-health within the constraints of each unique perspective. In the long term, the most important of these issues may be the need to develop an e-health pedagogy that offers conceptual grounding and course curricula in order to effectively represent all facets of e-health. To address that issue, this article introduces a personal health informatics (PHI) paradigm that incorporates the best features of preceding paradigms by integrating informatics, personal, and healthcare perspectives. Drawing from PHI, a pedagogical framework is proposed to guide instruction in the design and development of encompassing e health.

Minitrack: HCI Issues in Healthcare IT

In order to comply with changing regulations and to improve support for office staff, clinicians, and patients, healthcare organizations worldwide are currently undertaking massive transformations and additions to their IT infrastructure. History suggests that the success of the healthcare applications that emerge from this process will depend to a large degree on the ability of people to use them effectively and efficiently. Human-computer interaction (HCI) research can provide valuable guidance to improve the usability of healthcare IT. Potential exists for HCI researchers to apply existing knowledge to improving healthcare IT as well as to formulate new theories and practices specific to the healthcare context. Our goal in initiating this minitrack is to provide a focused outlet at HICSS for HCI researchers in healthcare domains to share and discuss the results of their work.

Effects of group task pressure on perceptions of email and face-to-face communication effectiveness

This paper adds to a growing group systems literature in the area of task-technology fit by investigating effects of group task pressure on perceptions of media effectiveness. A quasi-experiment was conducted using long-term participants in low-and high-level group task pressure treatments. Following treatment, participants rated email and face-to-face communication effectiveness on four task dimensions based on the well-known McGrath group task circumplex. Significant effects were found between treatments and among task dimensions, suggesting a number of implications for both practice and research.