Edda Weimann

Find the Best Staff and Develop Their Skills

Golas Which fundamental changes have taken place in hospitals over the past decade? Why is structured staff development important for hospitals? What are the typical features of hospitals? What is the ideal composition of a team? What would be the ideal fit for a team composition?

Face Your Competitors

Goals Why is benchmarking necessary? Why is it so difficult for hospitals to do the right things right? Which methods can improve processes? How can you ensure continuous improvement in your processes? How can Kaizen, CIP, Six Sigma, the PDCA cycle or the DMAIC cycle help you?

Manage Your Conflicts Professionally

Goals Why is a positive attitude towards a conflict resolution good for a hospital? Why does a hospital need an internal dispute culture? Why should you avoid discussions in the drama triangle? What are the golden rules for conducting conflict resolution?

Creating Positive Attitudes Towards Change

Goals Why are improvements associated with change? Which methods are used by change management? Which fellow campaigners do you need to cope with changes? How can you use tools such as CIRS and complaints management to make changes happen?

Improve Communication and Appreciation

Goals Why are appreciation, transparency and open communication so difficult to achieve in hospitals? How can you create a culture of open communication and appreciation? How can you ensure that the receiver understands the information ‘correctly’? How can you use the knowledge of the transactional analysis for your daily communication?

Develop and Communicate Your Strategy

Goals Which performance indicators can you apply to analyse and develop the various departments and the hospital further? Why do financial performance indicators have only limited relevance? What can you expect from the Balanced Scorecard? Why must the Balanced Scorecard cycle be repeated continuously?

Engage Your Nurses, Clinicians and Patients to Drive Your Hospital

Goals What can we learn from other health systems? What do the different stakeholders expect from their health system? How innovative is your hospital? Which managerial attitudes are not sustainable?

Erratum to: Engage Your Nurses, Clinicians and Patients to Drive Your Hospital

Goals What can we learn from other health systems? What do the different stakeholders expect from their health system? How innovative is your hospital? Which managerial attitudes are not sustainable?

Create a Corporate Identity

Goals What are the hospital’s strategies from the top management? Which group of employees damages the hospital deliberately? What do employees need to be dedicated to a hospital? How can Porter’s value chain be applied to creating a corporate identity for the hospital?

Develop Your Vision and Communicate It

Goals How do you develop a vision of a successful hospital strategy? How and when do you conduct a SWOT or ABC analysis? How do you develop successful project and project portfolio management? How can you apply lean management processes in your hospital?