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Dive into the research topics where Emma L. Slade is active.

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Featured researches published by Emma L. Slade.


Public Management Review | 2018

Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling

Marijn Janssen; Nripendra P. Rana; Emma L. Slade; Yogesh Kumar Dwivedi

ABSTRACT Having its origin in public administration, trustworthiness is a significant concept in digital government research, influencing the relationships between citizens and governments. However, the interrelationships between the facets of trustworthiness are given inadequate attention. Therefore, the aim of this research was to develop a theory detailing the factors affecting citizens’ perceptions of e-government trustworthiness. A comprehensive review of public administration and information systems literature highlighted 20 pertinent variables. The interrelationships of these variables were identified and categorized according to their driving and dependence power by employing interpretive structural modelling. The proposed model was then drawn based on the level partitioning of variables and interrelationships of the variables determined using the final reachability matrix. The findings reveal that current conceptualizations of digital government trustworthiness take a too narrow view. The findings can help government policy makers with understanding the interrelated factors associated with trustworthiness in the context of digital government services and implement them in effective strategic planning.


Information Systems Frontiers | 2016

Social Media: The Good, the Bad, and the Ugly

Yogesh Kumar Dwivedi; Gerald Kelly; Marijn Janssen; Nripendra P. Rana; Emma L. Slade; Marc Clement

The ubiquity of social media has had a profound effect on the way we communicate and is of significant importance to society and business. Social media tools have helped break down geographical barriers that once restricted communication and have led to an explosion of e-participation, virtual presence, and online communities. Professional benefits of social media include sharing of information, publicity, and giving and receiving support and advice (AlAlwan et al. 2017; Dwivedi et al. 2015, 2017a; Kapoor and Dwivedi, 2015; Kapoor et al. 2016; Mills et al. 2009; Plume et al. 2016). Consumers have become increasingly empowered to exert an influence on brands through online communities, while businesses are able to acquire rapid feedback and garner insight into individual preferences without observer effects (AlAlwan et al. 2017; Ismagilova et al. 2017; Kapoor et al. 2016; Plume et al. 2016) and use such data for new product development (Rathore et al. 2016). Social media tools also enable citizens to share advice and information with their local community (Oh et al., 2013), from promoting events to searching for lost pets, and aids government engagement with citizens (Alryalat et al. 2017). The radical transformation of communication that has been enabled by social media presents a fascinating environment for academics from all backgrounds. People browse and contribute to their social media accounts regularly using smart devices; some people even prefer to communicate using social media rather than participating in face-to-face interaction. Yet communication using social media might be more challenging as emotions can be difficult to detect and comprehend. Furthermore, the anonymity granted through social media facilitates harmful and socially unacceptable behaviours such as cyberbullying. The volume of valuable datasets available through social media applications has led to the emergence of automated techniques and systems that can analyse the ‘big data’ generated. Analytics help businesses to ensure their social media activities are adding value and helping to accomplish business goals. Analysis of social media content can also help to safeguard society from organized crime but such uses remain a delicate issue. There are also risks of using social media analysis in terms of generalizability, as people might prefer different social media or refrain from social media entirely, which could result in bias and even drawing of the wrong conclusions. With seemingly endless benefits it is easy to overlook the disadvantages of social media, which are an increasingly important consideration as social media platforms continue to proliferate. Social media has facilitated a loss of ownership and control of content as private, public and institutional domains progressively overlap. There is a need for careful balancing of professionalism and freedom of speech to ensure that posts do not cause offence or harm reputations. The quality of social media content is diverse, ranging from facts to ‘fake news’. Inaccurate information can spread around the * Yogesh K. Dwivedi [email protected]


conference on e-business, e-services and e-society | 2015

Driving Innovation Using Big Open Linked Data (BOLD) Panel

Yogesh Kumar Dwivedi; Vishanth Weerakkody; Marijn Janssen; Jeremy Millard; Jan Hidders; Dhoya Snijders; Nripendra P. Rana; Emma L. Slade

Governments have always retained public service data internally in their own systems with only limited information provided to the public and other stakeholders such as the business, charitable and NGO communities. However, the rapid advancement of ICTs coupled with electronic publishing via the Internet in the last decade in particular has enabled governments to exploit the potential of wider distribution and use of such data previously held in internal systems. The panellists will discuss how Big, Open and Linked Data (BOLD) can be utilized to drive innovation and what obstacles and challenges may be encountered. Empowering citizens, potential mis-use in identity theft, policy manipulation or market distortion, and the need to combine open data with closed sources will be discussed.


Information Systems Frontiers | 2018

Sharing of Sponsored Advertisements on Social Media: A Uses and Gratifications Perspective

Cherniece J. Plume; Emma L. Slade

Organisations are increasingly utilising social media to advertise to, and interact with, consumers. Sponsored advertisements embedded into targeted users’ social media feeds appear less invasive than standalone advertisements but, unlike organic postings, incur financial cost. Given that friends’ posts attract most attention, this research employs Uses and Gratifications theory to determine salient motivations for users’ intentions to share sponsored advertisements, framed in the tourism context. Survey data was collected (n = 487) and analysis revealed altruism, entertainment, socialising, and information seeking to be significant positive drivers of intention to share tourism-related sponsored advertisements on Facebook. Notably, information sharing was found to have a negative effect, while self-expression had no significant effect. In addition, the motivations were not found to significantly differ between males and females. This study contributes to theoretical understanding of users’ intentions to share sponsored advertisements within the social media environment and provides practical recommendations to help tourism marketers maximise reach.


Archive | 2017

Electronic Word-of-Mouth (eWOM)

Elvira Ismagilova; Yogesh Kumar Dwivedi; Emma L. Slade; Michael D. Williams

With the growth of Internet technologies more and more consumers are using it as a tool for information seeking about a product or a company. Enhancement of the Internet, popularity of e-commerce, and widespread diffusion of social media applications led to the emergence of eWOM. Although eWOM may be less personal than traditional WOM, it is seen as more powerful because it has significant reach and is publicly available (Hennig-Thurau et al. 2004).


Archive | 2017

Impact of eWOM

Elvira Ismagilova; Yogesh Kumar Dwivedi; Emma L. Slade; Michael D. Williams

Studies on the impact of eWOM can be classified into two categories (Pan 2014). First, market-level analysis, where researchers focus on market-level parameters, such as product sales. These studies use panel data from a website in order to investigate the impact of eWOM communications on product sales (Amblee and Bui 2007a; Baek et al. 2014). Second, individual-level analysis, where researchers consider eWOM as a process of personal influence, meaning communications between a sender and a receiver of eWOM can change the receiver’s attitude and purchase decision (Baber et al. 2016; Lis 2013). Attitude, purchase intention, sales, information adoption, and information overload are the most investigated consequences of eWOM communications. Hence, exploring the impact of eWOM will advance understanding of consumer behaviour. Thus, the objective of this chapter is to provide a review of existing studies on impact of eWOM communications from both consumer and company perspectives.


Archive | 2017

Traditional Word-of-Mouth (WOM)

Elvira Ismagilova; Yogesh Kumar Dwivedi; Emma L. Slade; Michael D. Williams

Being the oldest and one of the most important channels of information exchange between people, WOM communications attracted a great deal of attention from researchers. It is well established in academic literature that the power of WOM influences consumer decision-making and it is more effective in comparison with marketer-initiated communications (Buttle 1998; Steffes and Burgee 2009). As will be discussed in more detail through the chapter, previous studies found that WOM communications can influence consumer attitude towards products and services, brand adoption, and purchase intention. As a result, it has continued to be an important area for marketing research. The aim of this chapter is to provide an overview of what is known about traditional WOM communications.


conference on e-business, e-services and e-society | 2016

Persuasiveness of eWOM Communications: Literature Review and Suggestions for Future Research

Elvira Ismagilova; Emma L. Slade; Michael D. Williams

Electronic word-of-mouth (eWOM) plays an important part in consumer purchase decision. The way consumers perceive the persuasiveness of eWOM message can affect their attitude, and purchase intention, and hence sales. Thus, the topic of persuasiveness of eWOM communications has received much attention from scholars. The objective of this paper is to provide a brief review of the existing literature related to the effectiveness of eWOM communications and offer an overview of the determinants of eWOM persuasiveness. This paper contributes to the existing eWOM literature by reviewing the existing studies on eWOM communications, identifying gaps in the current research and providing directions for future research.


Archive | 2016

An empirical investigation of remote mobile payment adoption

Emma L. Slade; Yogesh Kumar Dwivedi; Michael D. Williams; Niall Piercy

Despite being predicted to be one of the future’s most successful mobile services, mobile payments (MPs) have achieved limited acceptance in developed countries to date. Due to this limited success, examination of consumer adoption behavior is a key issue in order to provide important managerial information for the development and marketing of MP systems according to consumers’ needs. The imminent release of a central database for remote MP (RMP) in April 2014 by the UK Payments Council emphasizes the timeliness of this area. Currently MP research has largely ignored the variations between different MP solutions, has failed to compare factors affecting different user types, and no empirical research relating to MP adoption has been conducted in the context of the UK to date.


Archive | 2017

Persuasiveness of eWOM Communications

Elvira Ismagilova; Yogesh Kumar Dwivedi; Emma L. Slade; Michael D. Williams

Consumers use eWOM as one of the most important information sources to make buying decisions (Tsao and Hsieh 2015). Persuasiveness of eWOM communications is linked with the credibility and helpfulness of the content. Studies show that eWOM is perceived as more credible and relevant to customers than market created sources of information on the Internet (Gruen et al. 2006). Many studies prove the link between credibility and helpfulness of eWOM and information adoption, which can influence consumers’ attitudes and purchase intentions and, hence, sales (Cheung 2014; Cheung et al. 2009; Lis 2013; Teng et al. 2014). Thus, it is important to understand how consumers evaluate persuasiveness of eWOM (O’Reilly and Marx 2011).

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Marijn Janssen

Delft University of Technology

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Banita Lal

Nottingham Trent University

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Jeremy Millard

Brunel University London

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