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Erna Andajani

University of Surabaya

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Publication

Featured researches published by Erna Andajani.

Procedia - Social and Behavioral Sciences | 2015

Understanding Customer Experience Management in Retailing

Erna Andajani

Proceedings of the 15th International Symposium on Management (INSYMA 2018) | 2018

Dark tourism marketing through experience visit at East Java

Erna Andajani

Archive | 2018

INFLUENCE SERVICE QUALITY TO CUSTOMER SATISFACTION AND CUSTOMER LOYALTY USING SELF SERVICE TECHNOLOGY:INTERNET BANKING

stevano; Erna Andajani; Siti Rahayu

Archive | 2017

INTERNATIONAL TOURISTS’ MOTIVATIONS AND REVISIT INTENTION TO INDONESIA

Erna Andajani; Siti Rahayu; Fitri Novika Widjaja; Adi Prasetyo tedjakusuma

Archive | 2017

DUKUNGAN FAMILIARITY PADA LOYALITAS UNTUK KEBERLANJUTAN WISATA PADA DESA WISATA DI BALI

Erna Andajani

Journal Economics & Business Atmajaya Indonesia | 2017

EFFECT OF DESTINATION IMAGE, PERCEIVED QUALITY, PERCEIVED VALUE TO SATISFACTION AND REVISIT INTENTION IN TANJUNG BENOA BALI

Sianne Carla; Erna Andajani; Siti Rahayu

Archive | 2015

ANALISIS FAKTOR-FAKTOR FESTIVAL QUALITY:STUDI KASUS ANIME FESTIVAL ASIA INDONESIA 2014

Siti Rahayu; Erna Andajani

Archive | 2011

The Impact of Shopping Tourism in Surabaya

Siti Rahayu; Fitri Novika Wijaya; Erna Andajani

Archive | 2010

THE ASSESSMENT DESTINATION IMAGE OF ECO-TOURISMIN EAST JAVA

Erna Andajani; Siti Rahayu

Journal of Management and Business | 2010

RERANGKA INTEGRASI NILAI PELANGGAN DAN KINERJA MANAJEMEN HUBUNGAN PELANGGAN BERDASARKAN PERSEPSI PELANGGAN KORPORAT

Ellen Dwi Cahya; Siti Rahayu; Erna Andajani

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Siti Rahayu

University of Surabaya

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Fitri Novika Widjaja

University of Surabaya

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