Erna Ruijer

Open data for democracy: Developing a theoretical framework for open data use

Open data platforms are hoped to foster democratic processes, yet recent empirical research shows that so far they have failed to do so. We argue that current open data platforms do not take into account the complexity of democratic processes which results in overly simplistic approaches to open data platform design. Democratic processes are multifaceted and open data can be used for various purposes, with diverging roles, rules and tools by citizens and public administrators. This study develops a Democratic Activity Model of Open Data Use, which is illustrated by an exploratory qualitative multiple case study outlining three democratic processes: monitorial, deliberative and participatory. We find that each type of democratic process requires a different approach and open data design. We conclude that a context-sensitive open data design facilitates the transformation of raw data into meaningful information constructed collectively by public administrators and citizens.

Breaking through barriers: the impact of organizational culture on open government reform

Purpose The purpose of this paper is to examine the impact of organizational culture on open government reforms by developing a theoretical framework bridging the theory and practice gap. Design/methodology/approach An exploratory qualitative study consisting of a document analysis and a case study was conducted. Findings An open organizational culture is a precursor to effective open government. A network strategy as a facilitator for developing an open culture was used in one US federal agency, breaking across boundaries within the organization, creating greater symmetrical horizontal and vertical openness. Originality/value Much of the focus in both theory and practice has been on the use of technology as a vehicle to increase government openness. This study argues that a movement toward openness is beyond the technical. Organizational culture is a key to openness and may need to be changed. A networks strategy may be one way to facilitate a transformation to a more open culture.

National Transparency Regimes: Rules or Principles? A Comparative Analysis of the United States and The Netherlands

ABSTRACT Technology development and democratization have been identified as the general drivers of the worldwide thrust in transparency. But what transparency regimes do these drivers generate in different countries? This mixed method study indicates that national regimes are different due to pre-existing institutional differences and critical junctures in the historical development of transparency regimes. Our analysis shows that the U.S. transparency regime can be characterized as a rules-based approach while a principles-based transparency regime prevails in the Netherlands. This article nuances the debate about the global character of transparency and highlights two different outcomes of the push for transparency.

Connecting societal issues, users and data : Scenario-based design of open data platforms

Abstract Governments around the world make their data available through platforms but, disappointingly, the use of this data is lagging behind. This problem has been recognized in the literature and to facilitate use of open datasets, scholars have focused on identifying general user requirements for open data platform design. This approach however fails to take into account the variation of open data practices and specific contexts of usage. This study, therefore, argues that next to general requirements: we also need to collect context-specific user requirements for open data platforms. We take different societal issues as the starting point for open data platform design. To illustrate the value of this context-specific approach, we apply scenario-based design methodology in the Province of Groningen in The Netherlands. The results show that different scenarios result partly in similar but also partly in different user requirements, leading to a deeper and richer understanding of user requirements. We conclude that a context-specific approach thereby connecting data, users and societal issues can be used to guide government agencies and designers in efforts to develop open data platforms that actually meet the needs of citizens.

Governance, Transparency and the Collaborative Design of Open Data Collaboration Platforms: Understanding Barriers, Options, and Needs

Developments in open data have prompted a range of proposals and innovations in the domain of governance and public administration. Within the democratic tradition, transparency is seen as a fundamental element of democratic governance. While the use of open government data has the potential to enhance transparency and trust in government, realising any ideal of transparent democratic governance implies responding to a range of sociotechnical design challenges. In order to address these design challenges it is essential to adopt an interdisciplinary and stakeholder-engaged approach to research and innovation. In the current study, we describe a contextualist approach to the design of an open data collaboration platform in the context of an EU innovation project, focused on enhancing transparency and collaboration between citizens and public administrators through the use of open government data. We report on a collective intelligence scenario-based design process that has shaped the development of open data platform requirements and ongoing system engineering and evaluation work. Stakeholders across five pilot sites identified barriers to accessing, understanding, and using open data, and options to overcome these barriers across three broad categories: government and organisational issues; technical, data, and resource issues; and training and engagement issues. Stakeholders also expressed a broad variety of user needs across three domains: information needs; social-collaborative needs; and understandability, usability, and decision-making needs. Similarities and differences across sites are highlighted along with implications for open data platform design.

Variants of transparency: an analysis of the English Local Government Transparency Code 2015

ABSTRACT Transparency policies and initiatives at the local level have expanded around the world but our academic understanding is still limited. Few studies have systematically analysed transparency practices at the local government level. This paper develops an analytical framework to examine local government transparency practices based on the literature. The framework is used to analyse the English Local Government Transparency Code 2015. The study shows that the Code delivers openness to a partial extent but has not yet met all criteria for transparent practices. The findings could contribute to the development and improvement of transparency practices at local governments.

Open data work: understanding open data usage from a practice lens:

During recent years, the amount of data released on platforms by public administrations around the world have exploded. Open government data platforms are aimed at enhancing transparency and participation. Even though the promises of these platforms are high, their full potential has not yet been reached. Scholars have identified technical and quality barriers of open data usage. Although useful, these issues fail to acknowledge that the meaning of open data also depends on the context and people involved. In this study we analyze open data usage from a practice lens – as a social construction that emerges over time in interaction with governments and users in a specific context – to enhance our understanding of the role of context and agency in the development of open data platforms. This study is based on innovative action-based research in which civil servants’ and citizens’ initiatives collaborate to find solutions for public problems using an open data platform. It provides an insider perspective of Open Data Work. The findings show that an absence of a shared cognitive framework for understanding open data and a lack of high-quality datasets can prevent processes of collaborative learning. Our contextual approach stresses the need for open data practices that work on the basis of rich interactions with users rather than government-centric implementations. Points for practitioners This study provides an insider perspective of Open Data Work by demonstrating what people actually do with open data, what impact it has and what we can learn from this about the skills, knowledge and technologies that open data usage requires. It shows how a collaborative learning process around open data is crucial to develop practices that are supported by citizens’ initiatives. Lastly, it demonstrates how ongoing (digital) interactions over open data can result in shared understandings and meaningful practices.

Technology-supported effective transparency around open data: a dialogue game analysis

Although open data of Public Administrations may enable nominal transparency for citizens (opening-up of data sets), achieving effective transparency requires meaning-making in dialogue. We describe an approach to analysing such dialogues based on Dialogue Game theory, applied to interaction corpora produced using SPOD (Social Platform for Open Data) developed within the ROUTE-TO-PA project. Users were able to engage in meaning-making dialogue games on/around open data visualisations.

Fostering Citizens’ Participation and Transparency with Social Tools and Personalization

In this paper we present innovative solutions to the problem of transparency in Public Administrations (PAs) by opening up public data and services so that citizens participation is facilitated and encouraged with a Social Platform and a personalized user-friendly Transparency-Enhancing Toolset.

ROUTE-TO-PA H2020 Project: Raising Open and User-Friendly Transparency-Enabling Technologies for Public Administrations

In this short paper, we introduce ROUTE-TO-PA project, funded by European Union under the Horizon 2020 program, whose aim is to improve the transparency of Public Administration, by allowing citizens to make better use of Open Data, through collaboration and personalization.