Everth Larsson

EXPLORING PROCESSES FOR CUSTOMER VALUE INSIGHTS, SUPPLY CHAIN LEARNING AND INNOVATION: AN INTERNATIONAL STUDY

This paper reports results from a study designed to assess the extent to which firms across industries and several countries lay the groundwork for and use customer value insight, supply chain learning, and innovation processes. The cross-sectional study serves as an exploration of the theoretical relationships among these activities and their impact on perceptions of organizational performance. Through an international survey study drawing on samples from the U.S., Sweden and Denmark, the authors find support for the notions that supply chain learning and innovation processes are driven by processes aimed at studying changes in customer value and contribute to perceptions of superior organizational performance. These findings have significant implications for logistics and supply chain management.

Hazardous material incidents: Some key results of a risk analysis

Human safety and health, environmental and property protection and security concerning hazardous materials supply chain are important issues for many countries, industries and organisations around the world. This paper presents some key results of a comprehensive risk study on hazardous materials supply chain incidents. Based on a risk analysis framework adapted for maritime transport of packaged dangerous goods, this study combines qualitative and quantitative analysis of large and diverse datasets collected from some of the U.S.’s best and largest data sources. The study may be one of the largest of its kind, and some of the results might not be found elsewhere. Incidents have occurred in every system of the hazardous materials supply chain, including platforms, all modes of transport, chemical plants, terminals and storages. The results show that more than half (52.1 %) of incidents are attributed to the transport system. The study largely considers incidents happening during maritime transport, which account for 18% of transport incidents. In absolute terms, the FN curves of maritime transport human risks are generally found to be well below the corresponding FN curves of aggregated supply chain human risks.