Filipa Ferrada

Collaborative Business Scenarios in a Service-enhanced Products Ecosystem

Effective support to highly customized and service-enhanced products along their life cycle requires new organizational structures, involving the manufacturers, customers and local suppliers in a process of co-creation and co-innovation. In order to properly develop supporting infrastructures, tools and governance models, it is necessary to first identify representative business scenarios which enable individual requirements to be viewed in relation to one another in the context of the overall use case / target domain. In this context, a set of relevant business scenarios derived from the requirements of the solar energy domain are identified and discussed.

Care services ecosystem for ambient assisted living

Effective provision of care and assistance services in ambient assisted living requires the involvement and collaboration of multiple stakeholders. To support such collaboration, the development of an ecosystem of products and services for active ageing plays an important role. This article introduces a conceptual architecture that supports such care ecosystem. In order to facilitate understanding and better interrelate concepts, a 3-layered model is adopted: Infrastructure layer, Care and assistance services layer and Ambient Assisted Living ecosystem layer. A holistic perspective of ambient assisted living, namely considering four important life settings is adopted: (1) independent living; (2) health and care in life; (3) occupation in life and (4) recreation in life. The proposed architecture is designed in the context of a national Portuguese project and in accordance with the findings of a large European road mapping initiative on ICT and ageing.

Collaborative Business Services Provision

The association of services to manufactured products, leading to service-enhanced products, is an important mechanism for value creation and differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Suitable servicing in this context typically requires the collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. As such, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. Application examples are illustrated for the solar energy sector.

Cloud-based Collaborative Business Services Provision

The notion of service-enhanced product, representing the association of services to manufactured products, offers an important mechanism for value creation and product differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Provision of suitable services in this context typically requires collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. In response to these requirements, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. At the base of the framework, a cloud-based collaboration platform supports the establishment and operation of the involved enterprise networks. Application examples are given for the solar energy sector.

A Collaborative Services Ecosystem for Ambient Assisted Living

A conceptual architecture for ambient assisted living is introduced as a contribution to the development of an ecosystem of products and services supporting active ageing. In order to facilitate understanding and better inter-relate concepts, a 3-layered model is adopted: Infrastructure layer, Care and assistance services layer, and AAL ecosystem layer. A holistic perspective of ambient assisted living, namely considering four important life settings is adopted: (i) Independent living; (ii) Health and care in life; (iii) Occupation in life; and (iv) Recreation in life.

Interplay of Collaborative Networks in Product Servicing

Application contexts such as the support to service-enhanced products require the interplay of various collaborative networks along the product life-cycle. Based on the solar energy parks case, various long- and short-term networks are identified and their inter-dependencies briefly analyzed. A cloud-based collaborative environment is developed to support the various types of networks. Presented results are achieved in the context of the GloNet project.

Collaborative enterprise networks for solar energy

Development, operation and maintenance of complex products, such as solar energy plants and associated business services, along their life cycle typically require the involvement of various collaborative enterprise networks. In order to support the launching and operation of these networks, a suitable cloud-based system is proposed. Special attention is devoted to the interactions among the life cycles of the product and the involved enterprise networks. The developed prototype and its evaluation in the solar energy sector are discussed.

New Organizational Forms to Extend the Professional Active Life

A major challenge in effective active ageing support is to identify/design new organizational structures, approaches, and mechanisms so that on one hand older people do not feel excluded, and on the other hand they have the chance to make valued contributions to the communities where they live. Collaborative networks involving a variety of stakeholders, e.g. senior professionals, intermediary entities, and beneficiaries have the potential of inducing more effective integration of seniors in the socio-economic system. It is particularly relevant to characterize the various stakeholders to be involved in this process as well as their roles and inter-relationships. Departing from the analysis of current and emerging organizational forms, this paper identifies the challenges and suggests new directions for active ageing.

Integrated care services in ambient assisted living

A conceptual architecture for an ambient assisted living ecosystem is introduced with the objective of facilitating the development and provision of integrated care and assistance services for senior citizens. These services are the result of collaboration among various stakeholders. An example of service design in this context is also presented.

Emotions in Collaborative Networks: A Monitoring System

In the last years the rapid progress of ICT along with the growing business models have led to the emergence of a large variety of collaborative networks. Collaboration brought new achievements such as the capacity of the involved entities getting into business in a sustainable and stable way. Despite the fact that collaboration has significant benefits, especially in creating value and boosting innovation, some studies indicate that most of them tend to fail. Among others, the lack of specific systems to monitor the emotional state of the network is one of the reasons why collaboration fails. Emotions can interfere in collaboration environments by increasing or decreasing the motivation and performance level and even in conflict resolutions. Therefore, it becomes particularly necessary to find means for supervising the emotional state of collaborative networks in order to achieve the equilibrium for a healthy community. This paper introduces an approach to develop an emotions-oriented system and presents two scenario cases of collaborative networks where this system can be implemented.