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Folu Okunseinde

IBM

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Publication

Featured researches published by Folu Okunseinde.

Archive | 2001

Hold queue position publication

Michael Wayne Brown; David R. Cheng; Wing-Ying Stephanie Leung; Folu Okunseinde; Michael A. Paolini; Seema Sheth-Voss; Scott Lee Winters

Archive | 2001

Enabling caller controlled hold queue position adjustment

Michael Wayne Brown; David R. Cheng; Wing-Ying Stephanie Leung; Folu Okunseinde; Michael A. Paolini; Seema Sheth-Voss; Scott Lee Winters

Archive | 2001

Hold queue management

Michael Wayne Brown; David R. Cheng; Wing-Ying Stephanie Leung; Folu Okunseinde; Michael A. Paolini; Seema Sheth-Voss

Archive | 2001

Expert hold queue management

Michael Wayne Brown; David R. Cheng; Wing-Ying Stephanie Leung; Folu Okunseinde; Michael A. Paolini; Seema Sheth-Voss; Scott Lee Winters

Archive | 2001

Managing caller profiles across multiple call hold centers

Michael Wayne Brown; David R. Cheng; Wing-Ying Stephanie Leung; Folu Okunseinde; Michael A. Paolini; Seema Sheth-Voss; Scott Lee Winters

Archive | 2001

Voice browsing while waiting in a hold queue

Michael Wayne Brown; David R. Cheng; Wing-Ying Stephanie Leung; Folu Okunseinde; Michael A. Paolini; Seema Sheth-Voss; Scott Lee Winters

Archive | 2004

Bi-directional data mapping tool

Folu Okunseinde; Tyron Jerrod Stading

Archive | 2004

Intelligent self-configurable adapter

Folu Okunseinde; Tyron Jerrod Stading

Archive | 2005

Method and apparatus for providing transaction-level security

Folu Okunseinde; Tyron Jerrod Stading

Archive | 2004

Providing transaction-level security

Folu Okunseinde; Tyron Jerrod Stading

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Collaboration

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Tyron Jerrod Stading

IBM

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David R. Cheng

IBM

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Michael A. Paolini

IBM

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Michael Wayne Brown

IBM

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Seema Sheth-Voss

IBM

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Wing-Ying Stephanie Leung

IBM

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Scott Lee Winters

IBM

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