Fotis Kitsios

New service development in e‐government: identifying critical success factors

Purpose – The purpose of this paper is to suggest a model that incorporates critical factors contributing to the success in new service development (NSD) projects in electronic government (e‐government).Design/methodology/approach – After a brief introduction to e‐government and NSD in respect to models for successful implementation, the authors justify and build on the existing literature that advocates the use of critical success factors (CSFs) to study the implementation of these projects. They suggest a model that incorporates the determinants of success or failure for a new service through a set of variables.Findings – This paper proposes a framework, which is believed to help with the empirical research of CSF in NSD. The suggested framework attempts to bring experience in leadership and coordination of work theory and practice together by synthesising the existing literature with real‐life experience.Research limitations/implications – The paper contributes to the e‐government implementation litera...

Business Models for Open Data Ecosystem: Challenges and Motivations for Entrepreneurship and Innovation

Open data provide many opportunities for businesses, such as the development of new products and services. A significant challenge for businesses and governments is the collaboration among actors who provide data, actors who consume data and actors who create new services and applications around the data. These actors synthesize a collaborative environment-called ecosystem. Open data ecosystems face many obstacles and researchers have focused their interest in establishing and validating them. The existing knowledge about the open data ecosystem from the business perspective is limited. The purpose of this study is to examine the actors of open data ecosystem and their relationships, their motivations in order to increase entrepreneurial activities as well as the business model elements which are required in open data based business. 6 interviews were carried out with actors from open data ecosystem so as to receive up-to-date information directly from actors and estimated how the current ecosystem enables new business opportunities for actors providing data and for actors utilizing data. The analysis of findings is based on the Business Model Canvas and results are presented according to the perspective of each actor of the ecosystem. Findings show that although actors are highly interested in using open data, there is a need for a new kind of business ecosystem that makes a win-win condition possible for all the actors in the open data ecosystem. The interviews disclosed many motives and benefits of the open data ecosystem. Nevertheless, there are also barriers that should be carefully examined and resolved.

Information Systems Phases and Firm Performance: A Conceptual Framework

Strategic information systems planning (SISP) has been identified as a serious management issue. SISP is fundamental for organizations to succeed in current competitive global marketplace. This paper, based on a methodology about literature review, examines the phases and the measurement of phases success in order to understanding the process of SISP. Identifying 60 scientific articles, between the period 1980, when the concept of SISP appeared, and 2015, we present a composition and an analysis of the findings of a literature review and we focus on SISP process and its impact on firm performance. This paper makes two contributions. First, it explicates relevant fields about the query and concludes to a theoretical model. Secondly, this literature review analysis offers opportunities for future research.

Decision Support Systems and Business Strategy: A Conceptual Framework for Strategic Information Systems Planning

Nowadays, businesses have to be competitive and to make effective decisions in order to achieve their goals. Strategic Information Systems Planning (SISP) and Decision Support System (DSS) contribute to this effort. This paper aims to propose the steps of a framework which combines both the SISP concept and DSS, based on previous models. These models present the steps of a DSS. This proposed framework is developed in order to acquire and store significant information for its strategic decisions and implement them more effectively. The paper contributes to the DSS literature in the two ways. Firstly, it suggests a framework which is believed to maintain the empirical research of SISP in DSS field. Secondly, it outstretches the scope of SISP on DSS research area, beginning with the need for more research to be implemented regarding the DSS in SISP through strategic management. By presenting this framework, a number of implications and proposals for further investigation are accrued.

Service innovation strategies in Greek hotel sector: an exploratory study using the statistical method of multidimensional analysis

This study aims to gain insight into criteria detailed market study, business/financial analysis, business/financial analysis before promotion, resource allocation that contribute to the success of new service development NSD ventures in sectors of tourism economy and focusing especially on the hospitality sector. A second level analysis based on in-depth structured interviews data collected from hotel CEOs is presented. Collected data refer to NSD processes as implemented in their organisations. Correspondence analysis is being used to analyse exploratory studys results. The presentation layer of the analysis is given in the form of factorial axes and their functions. In conclusion, this study identifies service innovation strategies for hotels to gain competitive advantage. Due to the lack of capitalised knowledge on the pathways of new service development, such projects are prone to high failure rates.

A Roadmap to the Introduction of Pervasive Information Systems in Healthcare

Pervasive healthcare is an emerging research discipline, which focuses on the development of pervasive and ubiquitous computing technology for healthcare environments. Information and Communication Technologies have dramatically evolved during the last decade, laying a solid foundation for the future generation of Ubiquitous Internet access. As a result, current efforts in research and development in the areas of pervasive healthcare, promote the formation of inter-disciplinary international teams of experts, scientists, researchers and engineers to create a new generation of applications and technologies that will facilitate the fully automated information cyberspace systems. The authors discuss the current state-of-the-art in the world of Telecommunications and Internet Technologies as well as new technological trends in the Internet and Automation Industries, while promoting research and development in the interdisciplinary projects conducted by multinational teams worldwide.

Cultural and Creative Industries Innovation Strategies for New Service Development Using MCDA

The continuous development of new services is a prerequisite for the development and prosperity of Museums in today’s competitive environment. So far, however, limited research effort has been devoted on the development process of innovative services within cultural and creative industries and particularly Museums. Given the crucial importance of cultural organisations for the dynamic cultural and creative industries, this research work aims at studying the development of new innovative services in the Museums of Athens and their ability and capacity to adopt innovation management (i.e., development, organisational, functional and technological aspects of management) as the basic strategy for diversification. To achieve this task, a systematic desk-top research took place in order to identify and analyse models, practices and processes available on the design and development of new services. Based on the results of this work, a survey was designed aiming to identify the current status with regards to innovative services development and innovation management within Athenian Museums. The fieldwork was carried out in 62 museums in Athens and investigated the development process of 184 different services. The analysis was based on data collected via an in depth structured interview with questionnaires from museum directors knowledgeable about new service development in their organisation. A multicriteria methodology was used to examine the potential of a predictive model for successful new service development projects in the cultural industry.

Decision Making for Content Management Systems: Criteria Identification and Categorisation

The use of content management systems (CMS) has radically changed the way that web sites are deployed. The plethora of such systems however, makes the decision-making process a challenging task since there is no available classification for CMS. Our study attempts to identify distinctive characteristics of CMS in order to classify them in performance categories. The analysis of our study incorporates both quantitative and qualitative research methods for the successful triangulation of the identified results. For the needs of the study we explored 570 CMS and identified 51 criteria, which we ranked into six distinctive categories that describe clearly the issue of CMS selection. The results of our study can represent an invaluable asset for the successful outcome of decision-making regarding CMS selection from an organization or individuals, and a competitive advantage for the use of innovation toolkits such as benchmarking.

Fostering a Competitive Differentiation Strategy for Sustainable Organizational Performance

Market orientation has always been a critical factor of creating useful business knowledge. As a result, this kind of information is crucial for creating dynamic innovation capabilities. Knowing and affiliating that to their strategy, firms could be able to differentiate easily from their competitors. Having taken into consideration the above framework, they are led to better organizational performance. The only way to achieve such a project is to be always up-to-date and proactive. Added value, competitive advantage, customers’ satisfaction are some of the missions that a business should be able to accomplish. The purpose of this research is to present how SMEs’ could adjust their strategy depending on their customer and competitors’ orientation, innovation capabilities so that organizational performance could be achieved. Differentiation is a weapon which is difficult to use successfully. Most of the researches have shown the importance of innovativeness and performance. However, this research is going to show how differentiation and competitive innovation strategy could affect the organizational performance, not only financially but also non-financially.

Strategic IT Alignment: Business Performance During Financial Crisis

Information Technology has become a significant tool for businesses who act in an unsustainable environment. The need for the strategic use of Information Technology in order to add value to businesses is more urgent for Small-Medium Enterprises (SMEs) which have been negatively affected from financial crisis. The strategic use will be achieved by aligning business strategy, objectives, and planning with Information Systems. Strategic alignment has an impact not only on firm’s profitability, but on the increase of sales, on the customer’s satisfaction, and on the competitive advantage as well. Strategic use of information management increases the knowledge about customers’ and market’s needs, as well as about the environmental circumstances, and gives the opportunity to businesses to produce new products and services which meet market’s needs and increase firm’s profitability and competitiveness. A major factor which affects the strategic alignment, except information handling, is the support of information technology by managers and the creation of a related business culture. This paper aims to provide a holistic approach for issues about strategic alignment and ending up to proposes for SMEs in order to implement the alignment process and increase their firm’s performance. The analysis of strategic alignment starts with its necessity and importance, as well as the presentation of steps and factors which influence the success of the process, the link with firm performance follows, and it concludes to the presentation of the need to be implemented by SMEs in order to increase their competitive advantage in the current turbulent financial environment.