G. P. Sahu

E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy

E-government has become a global phenomenon through its use of Internet technologies as a platform for exchanging information, providing services, and transacting with citizens, businesses, and other arms of government. E-Government Development and Diffusion: Inhibitors and Facilitators of Digital Democracy provides a comprehensive, integrative, and global assessment of the e-government evolution in terms of real-life success and failure cases. Containing research from leading international experts, this Premier Reference Source presents concepts from contemporary and diverse perspectives within the field.

Electronic government procurement implementation in India: a cross sectional study

In the recent past, electronic procurement has drawn lots of attention in India due to its potential of bringing transparency and efficiency in public purchases. The Government of India launched National E-Government Plan in 2006 with e-procurement as integrated Mission Mode Project. The purpose of this paper is to assess the status of e-procurement implementation in India for government procurements. The paper delves into the co-relation between e-procurement system utilisation and e-readiness level of each state government and union territory in India. The research entailed census survey which was complemented by qualitative case studies and analysis of data hosted on e-procurement portals. The study brings out that there is significant co-relation between e-readiness level and utilisation of e-procurement system by a state. Barring few states where top leadership support has been a key factor behind success of e-procurement implementation in remaining states the system is under-utilised.

Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis

This article undertakes a literature review on such articles on social media and citizen-centric e-governmentservices.This researchuses139articles toperformthe intended literature review. ThekeywordsanalysisofthesearticlesindicatesthatWeb2.0,participationandopengovernment/ open data were some of the frequently used keywords in addition to the two major themes of e-governmentandsocialmediaonwhichallthearticlesweresearchedfor.Theanalysisofresearch methodsindicatedthatmajorityofthestudieswereanalytical,conceptual,descriptive,ortheoretical innature.Thetheoreticalanalysishoweverindicatedthatthereisalackoftheory-basedresearch inthisarea.Thereviewofliteratureindicatedthatresearchthemessuchaselectronicparticipation, engagement,transparency,communication/interaction,trust,securityandcollaborationaresomeof themostfrequentlyusedcategoriesunderthisareaofresearch.Aresearchframeworkhasalsobeen proposedfromthekeythemesemergingfromthereview. KEywoRdS E-Government, Electronic Government, Engagement, Framework, Literature Review, Participation, Social Media

E-Government Procurement Implementation: Necessity of National Procurement Law

The benefits of e-procurement implementation for public procurement is a well research area. The adoption of e-procurement results in cost savings to exchequer by increasing operational efficiency, transparency, competition among bidders and organizational effectiveness through automation of manual processes. The review of contemporary research literature brings out procurement process engineering, change management and top management support as some of the critical success factors for e-procurement project implementation. It is also well known that NeGP project was launched in 2006 with e-Procurement as integrated Mission Mode Project. A recent review of the e-procurement implementation by DIT, Ministry of Commn & IT brought out that the progress in this area has been dismal. Barring few states like Andhra Pradesh, Chhattisgarh etc, the project has not taken off. This lack of progress (when seen in the light of rampant corruption in India) becomes a cause of serious concern. In this backdrop we undertook study of various statues, rules and government order governing public procurement in India. In order to develop better understanding of the research domain we undertook template analysis of successful e-procurement implementation by State Governments of Andhra Pradesh and Chhattisgarh. In addition, we interacted with some of the stakeholders to elicit their views on how a legal framework could help in smoother and faster roll out of e-procurement projects in public sector. The research methodology followed included analysis based on an elaborate study of various government policies and guidelines and their impact. Fact findings are provided through journal articles, information hosted on government portals, statues, rules, regulations and government resolutions relating to e-procurement and government purchasing. The study concludes that since “Procurement” doesn’t figure in either State List or in Concurrent List, therefore Indian Parliament can make law on the subject for the entire country. However, no separate law governing public procurement has been enacted in India. Finally, the paper brings out broad contours of a modal procurement law that would expedite the e-procurement implementation in India in an optimal manner.

Common Services Centres (CSCs) as an approach to bridge the digital divide: Reflecting on challenges and obstacles

Purpose Despite the increasing technological capabilities and its affordability, a significantly large proportion of developing nations’ population are still lacking resources to own basic information and communication technologies such as computer and internet. This suggests that majority of the citizens from developing countries (e.g. India) are also not able to access and use emerging electronic government applications and services. This is leading to a further and bigger digital divide gap that already exists between rural and urban as well as economically less and more able population. To reduce the widening digital divide, India has innovated Common Services Centres (CSCs) as means to deliver public services electronically to citizens at the village level. This viewpoint paper aims to discuss some of the challenges and obstacles of such CSCs and to offer some recommendations for their effective implementations and sustainable operations. Design/methodology/approach This is a viewpoint paper that is based on authors’ awareness of the context as well as knowledge and issues relevant to the research topic. A number of appropriate and current citations have been utilised to illustrate the current state on the topic as well as to support authors’ arguments presented in this paper. Findings The paper identified a number of key issues relevant for effective implementation and sustainable operation of CSCs. The authors present their views and recommendations related to the following key issues: connectivity problems, lack of or delayed rollout of government to citizen (G2C) services, demotivated village-level entrepreneurs due to lack of G2C services, low computer literacy, lack of awareness about services and facilities, lack of adequate training and support, poor provisioning of an effective infrastructure, lack of support from the concerned government officials, inaccessible locations, burden of high investment, corruption at the government level, lack of skilled manpower to run the CSCs, lack of power supply, language barrier, lack of space, problem with maintenance and management of connectivity network and problem caused by the Naxalite and anarchist activity. Originality/value The discussion and recommendations presented in this paper would be valuable to various agencies (both from public and private sectors) as well as policymakers for effective implementation and long-term sustainability of CSCs. The approach discussed in this paper offers an effective way to diffuse e-government applications and services in other developing countries (particularly resource-constrained nations from African, Asian and Latin American regions).

Fulfilling public procurement expectations in India: need of legislative intervention

Research by Clausen et al [8] underscored that in order to operate effectively, public institutions must inspire confidence in those they serve. The low level of confidence of Indians and world community in the transparency and efficacy of the government machinery is reflected in the Transparency [46] and competitive rankings [49] which preclude effective utilization of public funds [33]. Research by Kimberley [24] underscores the importance of e-Governance mechanisms to free and fair trade, particularly through Information and Communication Technologies (ICT) interoperability and interconnectivity, data sharing through international standards and process transparency. In view of these issues and other tangible and intangible benefits, Government of India launched National e-Governance Plan (NeGP) in 2006 to promote e-Gov services within the country. E-Procurement was included in NeGP as an Integrated Mission Mode Project (MMP) [36]. However, in the absence of enabling legal framework, e-procurement implementations in India have not been able to fully realize the potential of the system like greater transparency, cost-effectiveness etc. The emerging issues of public procurement like balancing Social, Environmental and Economic considerations are also difficult to address in the prevailing legal environment governing government purchases. Based on the experience gained through qualitative case studies and semi structured interviews of the stakeholders, in this paper we briefly cover legal and policy frameworks related prerequisites for sustainable public procurement in India. Finally we suggest a model national procurement law which could help fulfilling e-procurement expectations in Indian context. The paper extends the existing body of knowledge on e-procurement by comparing legal imperatives of a statue vis-à-vis Critical Success Factors (CSF) in relation to sustainable procurement.

Green Information System Adoption and Sustainability: A Case Study of Select Indian Banks

This paper investigates the Critical Success Factors (CSFs) for successful adoption and implementation of Green Information System (Green IS) in organizations. Extensive literature review conducted to identify the CSFs and these CSFs are validated through case studies of two Indian banks- State Banks of India (SBI) and Housing Development Finance Corporation Limited (HDFC). Nineteen CSFs are identified, namely: Leaders Obligation, Environment Changes, Industry’s Vision and Strategy, Resource Allocation, Expert Selection, Communication, Conflicts Resolution, Standard Adoption, Human Resource Induction and Training, Efficient Organization Structure, Cost-Benefit Analysis, Inspection/Audits, Financial Support, Technological Advancement, Customer Demand, System Integration, Rivalry Pressure, Awareness, and Government Policies. An interrelationship among these nineteen CSFs is established and a model is developed for effective Green IS implementation. Interpretive Structural Modeling (ISM) used to develop the model with the opinion of IT Experts and academicians. Moreover, this paper explores sustainability issues of Green initiatives. This study will enrich existing literature and assists researchers and policy makers in this area.

Citizens' Awareness, Acceptance and Use of Mobile Government Services in India: An Exploratory Research

The development of mobile technology is not only changing the way business is run, as evidenced by the fast growth of mobile commerce, but also facilitating the transformation in a way that governments deliver their services. Mobile government is one area that has received very little research, but it can have a tremendous impact on the way citizens engage with their government. This research will analyse the data gathered from 25 respondents through online survey on the various aspects of mobile government and in India and their views on some of the key questions related to the use of mobile government in the country.

Identifying Critical Success Factor (CSFs) for the Adoption of Digital Payment Systems: A Study of Indian National Banks

Global Internet connectivity and updated and latest electronic devices increase in the availability of digital payment (e-payment) system according to your choice. Previous research showed that there are few variables which are important to implement digital payment system. But no study has been undertaken to understand the interaction/interrelationship between the selected variables and to develop the hierarchy of digital payment adoption variable. This paper aims to investigate the critical success factors (CSFs), through interpretive structural modelling (ISM). To identify the contextual relationships between the variables, experts from banking personnel and academia were consulted. The CSFs may ensure the customer adoption of digital payment. The research study mainly uses the deductive approach to consider secondary and primary sources of data. An extensive literature review was conducted to identify the ten CSFs, namely, compatibility, complexity, customer support management, top management support, infrastructure, expert selection, security, cultural factor, government policies and awareness. With the help of model development, these ten variables are interrelated and prioritised for digital adoption system. Moreover this paper explores sustainability and adoptability issue to digital payment. This study will assist researchers and policymakers in relevant fields.

Paradigm Shift of Indian Cash-Based Economy to Cash-Less Economy: A Study on Allahabad City.

This paper is an attempt to study the important factors responsible for successful implementation of digital payment (e-Payment) system in India. Examine the status of e-Payment at Allahabad city (Uttar Pradesh, Indian) and to conduct an analysis of imitation of e-Payment in other regions of India. A qualitative study with extensive literature review, interview and expert opinion was adopted to conduct the study. To analyse the result and to identify the success factor NVivo 11 Pro software is used. With the help of software 13 success factors identify namely: Anonymity, Bank Involvement, Drawer, Infrastructure, Mobility, Parties, Popularity, Range of Payment, Risk, Security, Transfer limit, Transfer mode, and Transfer time for successful implementation of digital payment at Allahabad city. The outcome will be helpful for implementation of digital payment in various other cities of India.