Gary R. Schornack

A Systems Model for Knowledge Management: A Rhetorical Heuristic Process

An Integrative Mental Model of Knowledge Management can provide a way of visualizing the interrelated elements that comprise a knowledge management system. This original model, building on a Rhetorical Process Model of Communication, includes both the objective and subjective elements within human cognition. In addition, it clarifies the purpose and method elements at the center for any effective knowledge system. The model centers on the purpose elements of intentions and audience, and the method elements of technical tools and human processes. The output of Knowledge Management includes objective products and subjective interpretations. Feedback verifies the timeliness and efficiency in the process of building information and knowledge.