Geoff Erwin

Critical success factors for implementation of decision support systems in South Africa

The authors compare published findings of identified critical success factors (CSFs) for the implementation of decision support systems (DSS) in developed countries with survey findings from a selection of organisations in South Africa. As no previously published literature exists, the authors seek to establish whether these same CSFs exist in South Africa. The authors identified from their survey several differences between the accepted DSS implementation norms prevalent in developed countries and those in South Africa. These include: CSFs may be absent and yet an organisations DSS may be successful; and an additional CSF was identified.