Gianluigi Fioriglio

ICT-Supported Dispute Resolution

This paper aims at describing how the use of Information and Communication Technologies can positively contribute to the resolution of disputes. Once a conflict arises, the parties have on the one side the possibility to resort to Courts (judicial dispute resolution); on the other side, they can agree to submit the issue to an arbitrator or mediator (alternative dispute resolution). While in judicial dispute resolution and partly in arbitration the introduction of ICT necessarily has to comply with the rules of procedural law, mediation allows for a higher freedom and possibly for entirely on-line procedures. Both cases are examined below.