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Gilad Odinak

Thorn

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Publication

Featured researches published by Gilad Odinak.

Archive | 2007

System and method for providing a multi-modal communications infrastructure for automated call center operation

Gilad Odinak; Alastair Sutherland

Journal of the Acoustical Society of America | 2005

System and method for transmitting voice input from a remote location over a wireless data channel

Gilad Odinak; Thomas R. McCann; Julien Rivarol Vergin

Archive | 2008

System and method for processing calls in a call center

Gilad Odinak; Alastair Sutherland; William A. Tolhurst

Archive | 2008

System and method for managing hold times during automated call processing

Gilad Odinak; Adam Waalkes

Archive | 2007

System and method for balancing agent console load during automated call processing

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

Archive | 2007

System and method for monitoring an interaction between a caller and an automated voice response system

Gilad Odinak; Alastair Sutherland; William A. Tolhurst

Archive | 2007

System and method for managing a dynamic call flow during automated call processing

Adam Waalkes; Alastair Sutherland; Gilad Odinak; Haodong (Howard) Jiang; Llance Kezner

Archive | 2007

System and method for retaining calls into a call center

Adam Waalkes; Gilad Odinak; Haodong (Howard) Jiang; Matthew Thorn; Tom McCann

Archive | 2007

System and method for processing out-of-order caller responses during automated call processing

Adam Waalkes; Alastair Sutherland; Gilad Odinak; Haodong (Howard) Jiang

Archive | 2016

System And Method For Facilitating Agent-Caller Communication During A Call

Gilad Odinak; Alastair Sutherland

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Collaboration

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