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ICServ 2013 - First International Conference on Serviceology | 2014

Evaluation and assessment of two simulation software for Service Engineering

Giuditta Pezzotta; Roberto Pinto; Fabiana Pirola; Sergio Cavalieri

The service industry is recognized as a central element of modern economies. Services represent an important topic both for practitioners and researchers: although they may contribute substantially to a company’s bottom line, they still lack a methodological support and a systematic study for the design phase. To make service provision profitable in the long term, it is of utmost relevance to balance the excellence in the value channel to the customer with a high efficiency and productivity of the service processes. In this respect, simulation can support companies during their service engineering process by providing a support in the identification of the best scenario, as well as a qualitative and quantitative assessment of the company’s decisions. Nonetheless, no specific service-oriented simulation software is available on the market. Therefore, this chapter aims at comparing two simulation software solutions originally oriented to the manufacturing area. Through a real-case example, we discuss a comparative analysis between two widespread commercial simulation software, evaluating which one is the most suitable to be used in the service contexts.


XVIII Summer School Francesco Turco. A CHALLENGE FOR THE FUTURE: the role of industrial engineering in a global sustainable economy | 2013

A critical Evaluation and Comparison of Simulation Packages for Service Process Engineering

Giuditta Pezzotta; Roberto Pinto; Fabiana Pirola; Paolo Gaiardelli; Sergio Cavalieri


Archive | 2017

Engineering Value Co-Creation in Product-Service Systems: Processes, Methods, and Tools

Giuditta Pezzotta; Sergio Cavalieri; David Romero


XXI Summer School Francesco Turco 2016 - SMART MANUFACTURING: NEW PARADIGMS FOR A SMARTER WORLD | 2016

Definition of a PSS engineering environment: From the theoretical methodology to the platform implementation

Giuditta Pezzotta; Roberto Sala; Fabiana Pirola; Ana Rita Campos; Antonio Margarito; Ana Correia; Sophia Fotia; Dimitris Mourtzis


COMMUNICATIONS IN CYBERNETICS, SYSTEMS SCIENCE AND ENGINEERING | 2016

Evaluation of discrete event simulation software to design and assess service delivery processes

Giuditta Pezzotta; Alice Rondini; Fabiana Pirola; Roberto Pinto


XX Summer School "Francesco Turco" - Industrial Systems Engineering | 2015

The evaluation of customer satisfaction for Product-Service Systems: an indicator to integrate the SErvice Engineering Methodology

Alice Rondini; Fabiana Pirola; Angela Fanelli; Arianna Spini; Giuditta Pezzotta; Mohamed-Zied Ouertani


2° Congresso Nazionale del Coordinamento della Meccanica Italiana, Ancona, 25-26 Giugno 2012 | 2012

integrazione di strumenti triz nel processo di ingegnerizzazione di un Product Service System

Daniele Regazzoni; Giuditta Pezzotta; Stefano Persico; Sergio Cavalieri; Caterina Rizzi


Archive | 2018

Identifying New PSS Concepts: the Product-Service Concept Tree

Giuditta Pezzotta; Fabiana Pirola; Roberto Sala; Antonio Margarito; Paulo Pina; Rui Neves-Silva


Archive | 2017

Re)ingegnerizzare il servizio di manutenzione

Paolo Gaiardelli; Giuditta Pezzotta; N. Arduini


XXI Summer School Francesco Turco 2016 - SMART MANUFACTURING: NEW PARADIGMS FOR A SMARTER WORLD | 2016

Proposal of an unconventional method to assess polyvalence in lean organizations

Paolo Gaiardelli; Giuditta Pezzotta; Rossella Migliorati; Marzia Morgantini

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