Gregory Elliott
Macquarie University
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Publication
Featured researches published by Gregory Elliott.
International Journal of Bank Marketing | 2007
Chris Baumann; Suzan Burton; Gregory Elliott; H. M. Kehr
Purpose – This research seeks to explore the factors predicting customer loyalty in retail banking. Loyalty was measured in terms of a customers willingness to recommend a bank and their intention to remain with their main bank short‐term (in the next six months) and long‐term (from six months to five years).Design/methodology/approach – The study was based on a mail survey of 1,951 individuals. Potential predictors were drawn from the literature and included in three separate regression models to model different types of loyalty.Findings – The results indicate that willingness to recommend is best predicted by affective attitude, overall satisfaction and empathy. Short‐term behavioural intentions, however, were best predicted by overall satisfaction and responsiveness, while long‐term intentions were predicted by overall satisfaction, affective attitude and empathy. The three models explained a substantial amount of the variation in the dependent variables: 71 per cent for willingness to recommend, 43 p...
Asian Business & Management | 2010
Gregory Elliott; Fuming Jiang; Gordon Redding; Bruce W. Stening
The International Journal of Interdisciplinary Social Sciences: Annual Review | 2009
June Buchanan; Gregory Elliott; Lester W. Johnson
Archive | 2009
Mohammad Bagher Naseri; Gregory Elliott
Archive | 2007
Chris Baumann; Suzan Burton; Gregory Elliott
Journal of Gambling Issues | 2017
June Buchanan; Gregory Elliott
The International Journal of Interdisciplinary Social Sciences: Annual Review | 2011
June Buchanan; Gregory Elliott
The International Journal of Interdisciplinary Social Sciences: Annual Review | 2011
June Buchanan; Gregory Elliott
The International Journal of Interdisciplinary Social Sciences: Annual Review | 2009
June Buchanan; Gregory Elliott; Lester W. Johnson
Proceedings of the Academy of International Business Annual Meeting 2008 | 2008
Gregory Elliott; Fuming Jiang; Gordon Redding; Bruce W. Stening