Gustav Aagesen

Analysis and Design of Business Processes Using BPMN

In 2004, the Business Process Modeling Notation (BPMN) was presented as a standard business process modeling language. Its development was considered to be an important step in reducing the fragmentation that was witnessed between the existing process modeling tools and notations. Since then BPMN has been evaluated in different ways by the academic community and has become widely supported by the industry. After completing the first major revisions of BPMN, the Object Management Group (OMG) is working toward a new BPMN standard, BPMN 2.0. This chapter summarizes some of the evaluations of BPMN and presents these together with reported experiences as well as some examples of proposed extensions and future expectations based on these.

The Entanglement of Enterprise Architecture and IT-Governance: The Cases of Norway and the Netherlands

Governments are developing infrastructures to spur e-government development. These e-government infrastructures are based on the notion of ICT as a utility that can be (re-)used by organizations at all levels of government to create their own service provisioning and to facilitate interaction with each other. This paper investigates the development of such infrastructures by looking at regional and national aspects. A cross-country comparative framework is developed and 2 countries are analyzed. We found that infrastructure development in both countries is similar at a global level, yet the governance is different. While Norway aims to enable integration by developing a Business Process Management building block on the national level, in the Netherlands local governments compose and integrate the building blocks with implementation support from the national level. These differences between e- government infrastructure developments of the two countries can be attributed to the degree of centralization of government and the degree of active support given to e-government developments.

BPMN 2.0 for Modeling Business Processes

In 2004, the Business Process Modeling Notation (BPMN) was presented as a standard business process modeling language. Its development was considered to be an important step in reducing the fragmentation that was witnessed between the existing process modeling tools and notations. Since then BPMN has been evaluated in different ways by the academic community and has become widely supported and used by industry. After completing the first major revisions of BPMN, the Object Management Group (OMG) released BPMN 2.0 in 2011. This chapter gives an overview of BPMN 2.0 and summarizes some of the evaluations of BPMN used for analysis and design of business processes and presents these together with reported experiences as well as some examples of proposed extensions and future expectations based on these. We will based on this also present some implications for practitioners.

Service delivery in transformational government: model and scenarios

By formalising the processes related to government service provisioning, it is possible to identify best practice, rooms for improvement and potential for added service value. Work supported by ICT has the potential of increased efficiency and control, but there is also danger of locking down to a sub-optimal service delivery with low flexibility. Through experimental methods and supported by case studies, we have established a model to aid the conceptual understanding of the dynamics of modern government service delivery. In light of this model, scenarios for service-centric and citizen-centric delivery of government services are presented. The paper describes areas crucial to government service delivery and its supporting tools, methods and infrastructure for processes work in the transformational government scenario.

Providing Adaptive and Evolving Government e-Services through Citizen-Centric Process Views

As users of government services, citizens spend much of their time in transit between government agencies acting in different roles with varying responsibilities. Government agencies are providers of services virtually connected, but with limited actual integration in practice. We believe that by allowing citizens more direct access to ongoing processes in which they are involved, it could improve service delivery from the perspective of citizen and the government organization alike. In this paper we discuss the concept of citizen-centric process views, a conceptual architecture providing channel independent support for knowledge management and monitoring of cross-organizational service delivery in transformational government. We will set the stage for the discussion of requirements for the next generation government infrastructures and the surrounding organizations in order to support delivery of adaptive and evolving government services.